Castlewater Reviews

Spoke with Euan Campbell today

Spoke with Euan Campbell today who helped me to resolve a query regarding a Water account He couldn t have been more helpful Nothing was any bother and he finally resolved my query

Is was a pleasure speaking with Thomas

Is was a pleasure speaking with Thomas today He was very efficient and helpfull

Very helpful customer service

Very helpful customer service Resolved my query quickly

Helpful Advisor

The Customer Advisor Surinder Kumari was patient and dealt with my question in a professional manner I was provided with the information I required without any delay I was very pleased with the response

Alfred sorted out several issues all on

Alfred sorted out several issues all on one phone call - even going as far as to send over the invoices to save us trying to navigate the portal to find them

David Burns In Customer Support

I spoke to David Burns today over the phone firstly David listened to my issues and was genuinely apologetic for the poor customer service encountered over the past year David took the time to help resolve my issues and made sure I understood the best plan of action moving forward as discussed for that David thank you he s the difference between loosing or keeping Castle customer All I can add to my feedback is Employ more David s

Your colleague was very proficient and

Your colleague was very proficient and answered my questions quickly and well Many thanks for your service

Francesca Cafolla

Francesca Cafolla was helpful and solve my query very fast