Cellarrats Reviews

Cellar Rats - Let wines you love find you

cellarrats.com
3.43
89 reviews
Average Rating
Based on 89 user experiences

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Rated 3.43 out of 5 by 89 Happy Customers

46.1%
9%
9%
13.5%
22.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 89 reviews

The majority of reviews for Cellarrats are highly positive, with customers praising the wine quality, convenient subscription model, and excellent customer service. Many highlight the enjoyment of discovering new wines in small, curated portions. While a significant number of 5-star reviews exist, there are also numerous 1- and 2-star reviews detailing severe issues. These negative experiences consistently focus on problematic cancellations, unresponsive customer support, and receiving damaged or spoiled products. The contrast indicates a deep divide between supporters of the product idea and customers who had deeply frustrating, and in some cases financially damaging, interactions with the company.

What customers love
  • Great wine quality
  • Easy cancellation
  • Fast delivery
Common concerns
  • Difficult cancellation
  • Damaged products
  • Expensive pricing
  • Scam accusations

Last updated 2 months ago

M

It s a shame that people have only come

It s a shame that people have only come here so far to talk about the wine being bad For me it was genuinely excellent and miles ahead of the plonk you get from other services like this Wine52 hint hint Not only is the wine good but they have plenty of nice touches from a wax sealed envelope with tasting cards to wax sealed bottles too
D

Scammers

Those are scammers They act against current digital market laws in UK It is a matter of time they will be sued If you got caught on their subscription just contact bank and ask to stop any transactions from them their subscriptions are illegal It is garage-based entrepreneur who is buying spoiled wine and empty bottles from China and then just playing the silent game with non-existent support center
P

Another 2 weeks has passed and still no

Another 2 weeks has passed and still no confirmation of cancellation Finally spoke to someone emails remain unanswered and you HAVE to cancel by phone Hung on for over an hour person I spoke to just couldn t wait to get me off the call yes yes i will cancel and confirm the put the phone down on me - didn t seem interested in taking details and surprise surprise 2 weeks later and still no confirmation
H

Avoid Cellar Rats

1 The wine is rank Honestly don t bother2 The wine is super expensive 34 99 for 6 single glass sized bottles3 You cannot cancel online despite what they state when you sign up You have to call during office hours to a line that no one answers My top tip is you are caught in this is a contact your bank and ask them to stop authorising the recurring card payment b tip whatever wine they have sent you down the sink and nip to Sainsbury s for a decent bottlec naked wines is a decent subscription service
S

AVOID AT ALL COSTS - SCAM ARTISTS

What an absolutely appalling SCAM of a business I placed an order in July despite seeing mixed reviews I thought I d give them a shot Fast forward 3 4 months almost and my money has been taken but still to receive any wine This in my eyes is a fraudulent company and despite call after call email after email asking for initially an update on my order help to progress my complaint and then asking for a refund - there has not been a single response from Cellar Rats WHERE IS YOUR CUSTOMER SERVICE I have asked multiple times for support from the team and a refund and received zilch Avoid at all costs what an absolutely abysmal company - don t be scammed it s a complete waste of your money
J

Avoid at all costs

Do not waste your time money or effort with this company I ordered six free samples through the Three app and paid for delivery only to immediately receive an email informing me that I had been subscribed to their service and that the package will be delayed I ve made several attempts to contact them sent emails with no response and spent over an hour and a half on hold today after waiting 45 minutes yesterday just to cancel the subscription Keep in mind you can t cancel online the only option is by phone but they don t answer In the end I had to contact my bank to block any future payments
A

Do not sign up

I signed up for a free trial through Vodafone rewards The order was significantly delayed and when it arrived 3 out of the 6 wines had leaked and were undrinkable I emailed them straight away and have never heard back Keep trying to cancel the subscription but they never answer the phone
M

Wouldn t even give one star

Wouldn t even give one star Got free trial like so many have and now can t cancel Have received damaged wines No customer support No one answers there phones It s a con Have no idea how to cancel my subscription as noone answers the phone which is only way you can cancel
D

Beware - company doesn t send product

I signed up through Vodaphone rewards for a free box I have had money taken out my account last week as per the subscription however when I looked on my account it stated next payment and delivery would be 22 November and nothing for the payment that has just been made I have tried phoning over the past few days and been held in a queue for over an hour with no answer Today I have went on the website and it states error - doesn t exist Social media pages also seem to have disappeared I am now concerned this company will continue to try and take payments without sending any product I have put a stop on my bank account and will try and get previous money back but I think it will be unlikely
R

Unable to cancel avoid

Unable to cancel they never answer their phones or reply to emails when questioned about the of value in paying 35 for 6 qtr bottles of wine equivalent to 1 5 standard bottles equating to 22 a bottle Cannot see the value in this what am I missing here

About Cellarrats

Try wines every month. Made for your mouth. Price for your life. Enough to start a toast, a debate, an anecdote, a life long infatuation, but not a drop more.

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