Cellarrats Reviews

I paid 73 99 in July and have just had another 98 99 come out of my account and I have never received a bottle I got the samples and that was it Now the web site is out Shocking I went through an offer I received from my Gin club so I didn t think for a second I would need to check trust pilot

Absolutely agree with the other reviews other than to say I have had a few good wines in the boxes I received However the latest box has not turned up and the money has been taken As with others experience absolutely nobody answers the phone which is the only way to cancel Very dodgy I d say- don t get tangled up with them

Absolutely disgraceful I ve been waiting over an hour on the phone to cancel as you can t cancel any other way Product is crap and service is shocking the company is just trying to get you to sign up for a trial then they make it impossible to cancel Avoid at all costs

order came damaged no reply from Company then money went back into my account Closed membership as service wasn t good Over 3 months later a large amount of money taken out of my bank still no reply as to why from Company I ve not ordered or received anything

AVOID AVOID AVOID AVOID I got a free offer through an online purchase and paid 9 95 postage for the 6 small bottles but after 2 months of waiting numerous phone calls and ignored emails they finally arrived My husband signed up and got his before me and they couldn t explain why I had friends sign up which gave me 6 free bottles but again after months of waiting numerous calls no stock and ignored emails the wines arrived Low and behold 3 of the 6 weren t what I ordered I complained via email but it was ignored They then tried to take 34 99 from my bank even though I paused the subscription but luckily I had changed the bank details to one I don t use so they were unsuccessful I made several attempts to call and cancel and even sent an email to their support team for the attention of their CEO but this was ignored When i eventually got through on the phone the girl said she had cancelled it so they ARE seeing the emails but just ignoring them I would NOT RECOMMEND this company to anyone Even for free wine Their service or lack of it is appallingly bad

Unfortunately I didn t check the reviews before I made the horrific mistake of placing my order I received the equivalent to 1 full bottle of wine for 10 I initially thought this was a courier issue but after reading the review on TP I m not sure that they didn t deliberatly leave 2 bottles out Anyway I gave the chance to address this and got no reply I then tried to suspend the subscription but their site keeps giving a error message I also tried calling several times and have emailed repeatedly to request they now cancel the subscription Due to the lack of any reply I now have to block my credit card and order a new card DON T GO THERE

An absolute joke of a company What other people are saying about them not answering the phones is completely true but they also do not reply to emails or messages on social media It s amazing they re allowed to exist I am still waiting for my subscription to be cancelled as these do not deserve a single penny from anyone

I wish I d have looked here before signing up to this subscription service Phone line doesn t connect emails go unanswered Can t cancel the subscription online you have to ring Calls ring out so you email emails are unanswered and round and round in circles you go I ve contacted my bank to get them to stop the next payment and they said that isn t a 100 guaranteed Absolute scam

Don t sign up it s a SCAMMoney has been taken from my account and nothing arrived You can find the CEO of Cellar rats on LinkedIn- Matthew Davies probably better to message there than to the email or phone number provided to cancel a subscription

Received a gift card for my birthday Handwritten code to redeem the gift was almost impossible to decipher and multiple attempts to contact cellar rats all went answered Eventually I guessed the code and placed my order More than a month down the line no wine received