AI Review Summary
Based on 140 reviews
Customers consistently praise Centauro for fast service, friendly staff, and reliable operations, with many highlighting quick pick-up and return procedures and well-maintained cars. However, recurring complaints focus on unexpected charges, issues with refunds, and aggressive insurance upselling. Most reviews are highly positive, but negative experiences often involve billing disputes and perceived lack of transparency. The themes of efficient service and problematic charges are distinct and repeatedly mentioned.
What customers love
- Well-maintained cars
- Simple booking process
- Good value pricing
Common concerns
- Unexpected charges
- Aggressive insurance sales
- Hidden fees
Last updated 6 days ago
C
Colin
I booked the wrong car by accident and the service I received couldn t have been better Thanks centauro Will definitely be looking to book again
G
Gino
Always very correctly served
Always very correctly served and a very good almost new car Prices can fluctuate that s a pity Good returning customers should always have the best rates
J
Jill Britton
Good price for premium hire
Good price for premium hire scanned documents so no waiting just scanned QR code and collected key from locker and straight off Return was greeted by friendly staff member Based on our experience we would highly recommend Full reimbursement for fuel as we returned with full tank
A
Andrew Balls
Excellent Service
I had a really good experience with Centauro Rent a Car at Alicante airport Drop off and return were straight forward and pre-payment deposits were returned to my bank promptly I would definitely use again
C
Chris Bonell
Picked up and dropped off at Alicante
Picked up and dropped off at Alicante Airport can t fault the service easy collection process and drop off 50 for 4 days hire in March is superb value Second time used and wouldn t hesitate to use again and again Thanks Centauro
J
Jackie Coulson
Hi not so much review as a question I
Hi not so much review as a question I had to cancel my booking because Ryanair cancelled my flight does anyone know how long it takes to get a refund on my credit card They initially sent me a coupon but that wouldn t work when I tried to re book for a later date
J
Joanne Whittick
Good experience
Office was well manned with no queue Everything was explained with no pressure to buy additional insurance All deposits for accident and petrol use incidents were refunded to my credit card very swiftly Car was exactly as booked well looked after and all issues highlighted on contract its always wise to check the car against that form before leaving the airport no matter who you hire cars from as well as checking the car over yourself
J
Jose A Vallejo
Everything went as smooth as possible
Everything went as smooth as possible The car was clean the staff very friendly an overall excellent experience
A
Arthur Beales
Have used Centauro on several occasions
Have used Centauro on several occasions already and again a first class service Quality low mileage clean vehicles I use the premium service allowing you to go straight to car park and retrieve the keys immediately Alll licence and personal details held on database and no need to have a deposit block on your credit card Stress free The refund for unused fuel back in account 2 days later Will definitely use again
M
Michael Albert
Good service
Good service no queue great car efficient staff