AI Review Summary
Based on 140 reviews
Customers consistently praise Centauro for fast service, friendly staff, and reliable operations, with many highlighting quick pick-up and return procedures and well-maintained cars. However, recurring complaints focus on unexpected charges, issues with refunds, and aggressive insurance upselling. Most reviews are highly positive, but negative experiences often involve billing disputes and perceived lack of transparency. The themes of efficient service and problematic charges are distinct and repeatedly mentioned.
What customers love
- Well-maintained cars
- Simple booking process
- Good value pricing
Common concerns
- Unexpected charges
- Aggressive insurance sales
- Hidden fees
Last updated 6 days ago
J
james
Booked on line before holiday arrived in faro airport and found shuttle bus location easy enough Quick transfer to the office Waited maybe 5-10 minutes and was off driving car was perfect and faultless would highly recomend centauro
A
Amir Arefyan
Best car hire company in Alicante
Picked the keys up so easily from the locker without having to see anyone brand new car smelling new spotless inside and outside Dropped the car on return someone came to us quickly took the keys checked the fuel tank and that was it car was booked out and fuel deposit was refunded automatically Best car rental experience Went for the premium cover and uploaded my documents to use the fastkey service on arrival
I
Ian Dodd
Staff are very friendly from the office
Staff are very friendly from the office in the terminal to the office at the pick up point have never had any trouble with the service thankyou
D
Danny Dillen
100 satisfied
Centauro is in a prime location at Alicante Airport Picking up the car with the fast key went very smoothly Returning the car went very smoothly I am 100 satisfied
R
Richard Cutler
Brand new car
Brand new car Keys ready for collection at pick up point Quick easy and efficient service
I
Ian Wood
Always a very good service from
Always a very good service from Centauro Friendly staff and good customer service Wouldn t use any other company
M
Markus K
Well organized office at Alicante
Well organized office at Alicante Airport with very kind service people Good advices in short time for the contract The car was near and easy to find Procedure of return was very easy as well
M
Mr Caine
Good Service and easy to use
Rental station easy to find and vehicle pick just across the walkway into the multi-storey car park opposite on floor 0 My Spanish is not that good but the staff had a good understanding of English and were very helpful I always use Centauro on my trips to Spain and I have made a few
M
Mario
Would definitely recommend
I ve used Centauro several times in the past and I always been happy with their service I even tried a different company in the past and it was not as good as Centauro which made me come back without hesitation On my last rental I used the express key service and it was an amazing time saver and very convenient
M
Maria Cecilia Molina Gonzalez
Centauro best car rental
Centauro is the best car rental I ve ever experienced If you re thinking about renting a car I d recommend it 100 I ve discovered them through easyJet and I ve had a great experience It s hassle and stress free