AI Review Summary
Based on 140 reviews
Customers consistently praise Centauro for fast service, friendly staff, and reliable operations, with many highlighting quick pick-up and return procedures and well-maintained cars. However, recurring complaints focus on unexpected charges, issues with refunds, and aggressive insurance upselling. Most reviews are highly positive, but negative experiences often involve billing disputes and perceived lack of transparency. The themes of efficient service and problematic charges are distinct and repeatedly mentioned.
What customers love
- Well-maintained cars
- Simple booking process
- Good value pricing
Common concerns
- Unexpected charges
- Aggressive insurance sales
- Hidden fees
Last updated 6 days ago
R
Rosemary Rowe
First time I have hired car in Spain and the process went very smoothly I was travelling on my own and feeling a little anxious about it all However great customer service at pick up point who helped me with the smart key process The car was very clean and new Car hire office well signposted from arrivals Great information about collection and drop off on app Easy to find dropping off point approaching airport Returning car was simple customer services looked it over ensured I had refuelled and my previous fuel deposit was returned on my card shortly after I got back to England I would be very happy to use Centauro again
G
Gary Bulmer
At last a car hire firm with no hidden
At last a car hire firm with no hidden add on costs Take the full reasonably priced insurance pack and beat the queues with fast key collect friendly staff new cars and fuel full to full service
M
Michaela Burrows
Best car hire company I have used
Such a wonderful company to hire from The cars are always new or very nearly new Service counter staff are awesome and very helpful I only use this company now Have done for many years and will never go anywhere else Highly recommended I have also been lucky enough to be upgraded a few times which was unexpected but very welcome Also the costs are transparent with no hidden extras
V
Valentin
Quick pickup and return
Quick pickup and return no complications helpful staff highly recommend
N
Nigel
Very smooth and efficient service on
Very smooth and efficient service on both collection and drop off Competitive pricing and good selection of vehicles
G
Gerrard Dorby
Highly recommend
Excellent company always reliable simplified online service Love the key pick up gets me out of airport quickly Love the drop off no waiting always excellent service
E
Eleni Despoti
Good prices and well maintained car
Very easy to book through the website prices are good and the car is rented with full insurance so there are no hidden costs The car was clean well maintained and we did not face any issues during our road trip in Spain I will definitely choose Centauro for our next trip
L
Linda
Easy booking at fair price
Easy booking at fair price Quick pick up and drop off All good
R
Robbie
Perfect service
Perfect service The premium insurance is great I had some little damage from a car bumping into my rental car and that was no problem at all Perfect car for the right service with a smile
J
Juha Pakkala
Everything worked very well
Everything worked very well I used FastKey and there was no need to use the office at all I went directly to the garage picked up the key by using my mobile phone and took the keys Returning the car was similarly easy One minus was the very high cost of child booster seat rental for the week costs more than buying one so we brought our own