Citycarrental Reviews

BEWARE OF THESE THIEVES

BEWARE OF THESE THIEVES On Wednesday I went to their offices to rent a vehicle that I had reserved days in advance from the first moment they made different mistakes First I had paid 20 of the total price to ensure the availability of the vehicle I had reserved full size category a Jetta and at the time of arrival they did not have it but they offered an Elantra and I agreed with that because I knew that they guarantee the category of the vehicle and not the car itself The person at the counter explained to me that if I did not buy the extra insurance and something happened to the car I would cover the total damage since the 10 of the deductible that their insurance offers are only valid when it is total theft or total loss of the car I denied to accept the extra insurances and told them that I would take on that responsibility Then he told me that he needed to put a hold on my Credit Card for 13 000 pesos around 630 USD but I showed him that on my confirmation email said only 400 USD and he just said Oh ok After this moment I gave them my driver s license my identification and my credit card to start the process Minutes later they told me that my credit card was declined and that I should speak to the bank to see what happened but it was not a problem with my card because outside their offices there is an oxxo I went and bought some things with the same card bring them the receipt to show them that the card worked well and that it was their bank payment terminal Also I spoke to the bank to verify if there had been any attempted transaction with my credit card and there were none so they have tricky bank payment terminals After this another worker at the counter supposedly named Eduardo started yelling at me and told me it wasn t his problem and to get out of the office so I said ok I just need my refund For this I had already started to record the situation and the way they treat customers especially Eduardo because the person who was assisting me from the beginning was very polite even though he gave me wrong information I requested an email to ask about my refund and they gave me the following email biikings at citycarrental com WRONG That email doesn t even exist I requested it twice and they gave me that email twice he even take the time to spell letter by letter SHAME ON YOU These people at the counter earn a commission for each extra insurance sale they make it is a shame that they would rather let go of a client than lose their commission Eduardo told me that he was denying me the service because my license was new but in the terms and conditions of City Car Rental they do not establish a period of age of the license to be able to rent the vehicle Yesterday I communicated by email requesting my refund I hope to have an answer today otherwhise I will post the video on all my social channels I hope that whoever reads this will help you to never rent a vehicle with them

Avoid this company at any cost SCAM

Avoid this company at any cost We just got scammed by their worker Check in experience was bad they were not ready for us and we had to wait for few hours late at night tired because they took car to fill up the gas and disappeared When they returned they came backWith two bars of filled gas like are you serious So after all this wait we had to go and fill up again But that s not the worst part of this story When we dropped off the car they took us to the airport and HERE IS THE SCAM YOU HAVE TO WATCH OUT FOR He asked us what airline we said AMERICAN AIRLINES He said it s terminal 4 The whole road he jokes and laughs Asking us questions Then dropped us off and asks for TIP The scam is there is not American Airlines at this terminal it s terminal 3 So now you strangled at the wrong terminal and immediately attacked my cloud of Mexicans trying to hustle you hard They telling you it s a 40 min wait for free shuttle or an hour walk so you have to get a taxi- 20 We found ourselves In line with other gringos who was outhustled and fooled just like us This is beyond disgusting what they do To people after we bring business to the their country to treat us this way I have never been more mad in my life And what s even worse this was by our CITY CAR rental company after we have them business and he asked for TIP knowing he dropped us off at the wrong spot to be ripped off Mexicans it s a whole another bread of lies and manipulation I have never seen this level of disgrace in any country in the world

AVOID THIS SCAM

I paid for a car reservation for my vacation in October 2022 and ended up renting more time than I needed because they told me it was necessary to ensure the pick up and drop off of the car at my hotel The day for pick up and despite the fact that the reservation says that the car would be delivered to my hotel they surprised me that it was a mistake and that I had to go to their offices to pick up the car Although they would take me there the trip to their offices and paperwork would take at least two hours of my vacation which was precisely what I wanted to avoid from the beginning That is ENOUGH REASON TO AVOID HIRING THIS COMPANY However there is more Since they had broken the conditions of the contract I no longer wanted to rent the car and they told me at that time that they were requesting a refund for the reservation Having no news on the subject I wrote on whatsapp I made a request by email to the only email they publish in their website and finally I called by phone At the end they told me that my refund does not correspond that the published telephone number and e-mail are the only ones they have Therefore MY CONCLUSION IS THAT IT IS A SCAM I hope that my experience will serve so that other people are not victims

Horrible service

Horrible service they cars are old and you will end up paying twice your initial quote They will say that the insurance is covered in your initial quote and once you are there they will tell you that if you want full coverage you need to pay more

Fraudulent company

Absolutely terrible the most disgraceful experience we ever had in a holiday As soon as you land in the country pretty much your first perception is the airport and the rental car people if you could call them that These are highly trained fraudsters who will rob you in your face and claim their card machine is not working Disgusted by all this they literally destroyed our holidays

CITY CAR RENTALS and VICTORY LUX SCAM

CITY CAR RENTALS and VICTORY LUX are working together in a car rental scam These fraudsters advertise through a CITY CAR RENTALS website and take a 20 deposit on booking On receipt of the booking confirmation it shows that the rental is operated by VICTORY LUX The pickup point shown in the pictures for CITY CAR RENTAL is closed and chained up Our driver managed to make a call to ELIZABETH who works for CITY CAR RENTAL who directed him to a car yard with no markings along the 307 Highway We went into a small office no name in sight but VICTORY LUX on the Folio where we paid a deposit and the full price of the rental even though we had paid a 20 deposit On attempting to question this we were told No English On being taken out to the car we found that this was not what we ordered We were given a Dodge Caravan 2017 model with many dents and scratches no number plates and only papers taped to the back windscreen two broken tail lights and generally dirty We had ordered a Kia Sportage or similar On questioning this we were again told No English and made to feel quite threatened and decided to take the car and leave and attempt to sort matters out later On reaching our hotel the concierge informed us of a serious oil leak the next day She called VICTORY LUX and ELIZABETH who then were attempting to exchange the vehicle for something else We refused and asked that the vehicle be collected and our rental charge and deposit be refunded The vehicle was duly collected from the hotel on 31st July and ELIZABETH then promised to look into the refund To date we have had no further communication or correspondence from CITY CAR RENTALS or ELIZABETH or VICTORY LUX And of course no refunds A total scam

Great Experience

Great Experience an excellent customer service

I ve used this company for 3 years in a

I ve used this company for 3 years in a row in Cancun The reviews I m reading here don t sound remotely close to my experience I have to say the long winded hyper dramatizations make me suspicious of those posters This company treated us great the cars were great and the service was great The worst was that we had to be transported to town by them and we waited for longer that I would have liked But they are less expensive They do sell an additional 100 coverage for collision and theft is expensive but it s extremely expensive at any car rental Their coverage is not worthless as alleged It has a fairly high deductible though