Coplus Reviews

Specialist ancillary insurance, insurtech and claims services provider - Coplus

3.98
89 reviews
Great Rating
Based on 89 user experiences

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AI Review Summary Based on 89 reviews

Customers report consistently fast, professional, and reliable service from Coplus for car key replacement and insurance claims. Multiple reviews highlight quick response times, efficient engineers, and clear communication. Some mention of delayed parts or administrative hiccups in a few cases, but overall satisfaction is high.

What customers love
  • Fast response time
  • Professional service
  • Quick key replacement
  • Helpful staff
  • Reliable service
Common concerns
  • Delayed parts
  • Administrative issues

Last updated 2 months ago

G

I honestly can t be more satisfied with

I honestly can t be more satisfied with the whole service starting from the very begining till the very end Every single person I ve spoken to was super helpful and professional A special thanks to the Hull branch and a lad from Leeds who did the final job - THANK YOU
L

The communication throughout the

The communication throughout the process was excellent from everyone involved They were incredibly friendly attentive and truly took the time to listen and understand everything that was explained The service was absolutely amazing
S

Excellent service from Coplus

Excellent service from Coplus After trapping my car key in the front door and breaking it Coplus arranged for a locksmith to come out and replace it from start to finish was a little over 24 hours Really grateful for everything they ve done
Z

Driver name unknown possibly Josh S

Driver name unknown possibly Josh S He drove a white sprinter KM72 WDT He was the most efficient professional and honest person to do a job like this He was on time concise knowledgable and had spectacular customer service He did a key replacement job in 90 minutes for a car with no key and a BMW at that which are the hardest to do He was superb and an asset to your company Pass our thanks to him as he has saved us a whole lot of bother We are grateful and thankful for his time
E

Amazing Service

Amazing service and support My key blade snapped off and was unrepairable and within two days of reporting the issue a locksmith came to my house cut me a new key and fob and made sure my other keys were still useable as well in an emergency I was kept up to date on the entire process and when there was a small delay I was advised of it Really friendly locksmith and helpful customer service team
C

Dan - Spare Key Job

Dan who came across to Scotland to replace my spare key was a diamond Top class service and a great guy who was efficient and explained everything to me which was interesting The whole process was easy I called spoke to polite agent and then Dan was out the next day Given a 4 hour window and a call 20 mins before arrival Great service thank you all very much
B

Brilliant service

Was fast Everything is working like it should Was having trouble using the key to lock car door as buttons wasn t working either and now it all works perfect both key and remote functions
P

My car keys and other stuff have been

My car keys and other stuff have been stolen I received a good service from the start to the end from CoplusVery good customer service and great communication Highly recommended
H

It was so fast and easy to submit the

It was so fast and easy to submit the claim for my lost keys online after I received a call from the amazing barbra sorry if I spelt your name wrong she was fast friendly and efficient She took the details of the claim and had told me the claim has been validated such a smooth and amazing process thank you to Barbra as she was amazing and is a credit to your team thank you
B

10 10

After an awful car break-in the guys at Coplus came out the next day to reprogram a new key After the first driver broke down they assured me another driver would be on route as soon as they finished their current job Great communication from the control team and the drivers 10 10

About Coplus

Coplus has over 30 years of experience in ancillary insurance products and outsourced claims management we know how to take care of your customer when it really matters.

United States

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About Coplus

Coplus: Specialist Ancillary Insurance and Claims Services Provider

Coplus is an established provider of ancillary insurance products, insurtech solutions, and outsourced claims management services. With over 30 years of experience in the sector, the company focuses on supporting partners and customers at key moments, particularly through first notification of loss (FNOL) and claims handling. Operating under the trading name Motorplus Limited, Coplus is registered in England and regulated by the Financial Conduct Authority.

Ancillary Insurance Offerings

Coplus provides a broad range of ancillary insurance products designed to complement core coverage across motor, property, and legal lines. These include:

  • Motor legal expenses and motor excess protection
  • Replacement vehicle cover and breakdown cover
  • Tools in transit insurance and motor ADPA insurance
  • Vehicle protection and biker protection policies
  • Home emergency cover, home excess protection, and key insurance
  • Household ADPA insurance and gadget insurance
  • Tenant’s liability insurance

Claims Services and Distribution Capabilities

The company’s claims services are structured to support insurers, fleets, and distribution partners. Core capabilities include:

  • First notification of loss (FNOL) handling
  • Small claims handling and third party administration (TPA)
  • Out of hours claims handling
  • Support for insurers and fleets
  • Distribution technology and e-trading solutions

Coplus also works with broker networks and distribution schemes, integrating technology to streamline processes and improve customer experience.

Company Background and Recognition

Coplus is recognised for its focus on customer outcomes and operational reliability. The company has received industry acknowledgments, including Investors in People Gold status, and has been involved in notable product development initiatives. Case studies highlight effective partnerships, particularly within distribution and insurance sectors, demonstrating the company’s ability to deliver reliable add-on solutions. Coplus also engages with regulatory topics such as the Consumer Duty and personal injury reforms, aligning its practices with evolving industry standards.

Contact and Regulatory Information

Members of the public and partners can contact Coplus through multiple channels, including a dedicated telephone line. The company maintains registered offices in Norwich and Chorley, and operates under the regulatory framework of the Financial Conduct Authority. Additional information is available through the company’s website at coplus.co.uk.