Coplus Reviews

Specialist ancillary insurance, insurtech and claims services provider - Coplus

coplus.co.uk
3.98
89 reviews
Great Rating
Based on 89 user experiences

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Rated 3.98 out of 5 by 89 Happy Customers

67.4%
7.9%
2.2%
0%
22.5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 89 reviews

Customers report consistently fast, professional, and reliable service from Coplus for car key replacement and insurance claims. Multiple reviews highlight quick response times, efficient engineers, and clear communication. Some mention of delayed parts or administrative hiccups in a few cases, but overall satisfaction is high.

What customers love
  • Fast response time
  • Professional service
  • Quick key replacement
  • Helpful staff
  • Reliable service
Common concerns
  • Delayed parts
  • Administrative issues

Last updated 2 months ago

J

3 5 Star Review

Very good customer service Straight forward in starting a claim They keep in contact with you The locksmith was very friendly done the job as promised professionally Reason for the 3 5 star review is the time it took them to get to me Over a week after 48hr cooling off period due to technical problems with equipment I was lucky I had another car to use but other people wouldn t be I would use them again if needed as i understood why it took them so long
T

The service to have our car key

The service to have our car key replaced was perfectly fine The problem was that we had to wait a week to have it done We explained our extenuating circumstances but still we couldn t have anyone come sooner
D

Happy with the service overall

Happy with the service overall Kept up to date Locksmith a
K

Thanks is was not a great experience

Thanks is was not a great experience but it was a good experience Many thanks to coplus
C

Guess losing my spare helped afterall

My claim to fix my broken key was declined as quickly as I made it simply because I was unsure as to how the key broke in the first place They decided to rule it out as wear thus invalidating the claim However my spare key was not to be found either hence my lost key claim was approved Within 48 hours everything was sorted made the call Sunday evening and my key replaced by Tuesday afternoon Communication was great throughout The locksmith Hannah was great and replaced my key in no time explaining to me the process All in all a good experience when you establish a claim and get accepted However with my broken key I found that the service was quite abrupt and final with a stipulation that I evidence fixing the broken key before I could make any future claim I now have my spare key replacement and will attempt to fix my broken key privately so I have two set of keys again But it seems I would have had my broken key fixed had I expressed that the damage was accidental which it most likely was I just didn t know or see when it happened only realised when I got it out to use All in all I got lucky I would say and the service was plain sailing from there
K

Excellent

Apart from delay of a day my key is done under half hour Would have been 5 star had they been come on the same day but still appreciate their efforts
N

Overall very helpful

Overall very helpful and agreed to pay out even though technically I was out of time when I explained the circumstances The only reason for not giving 5 was due to the time taken to respond tobsome emails which was rather slow
M

Mostly Positive

My experience of Coplus was a mostly positive experience I claimed for lost keys and within a week I had a new set of keys which were the exactly the same as the ones I had lost which I am pleased about as they re a particularly difficult type of key My main frustration was I spent a long time trying to get through to someone on the phone each time I rang I spent the best part of an hour on one of the occasions and was passed from department to department until I eventually ended up on the phone with a different company When I phoned back the number I had started with the person who answered said that I had rung the correct department Very frustrating hour Luckily the person who answered the call sorted my query instantly and was very apologetic Overall I had a good experience with Coplus
S

I was meant to have appointment on

I was meant to have appointment on Friday and no one called to cancel or anything made me leave my shop and waited but no one attended until I rang them However they came on Sunday morning
A

Very fast made the claim come out

Very fast made the claim come out virtually straight away couldn t ask for a better service

About Coplus

Coplus has over 30 years of experience in ancillary insurance products and outsourced claims management we know how to take care of your customer when it really matters.

United States

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About Coplus

Coplus: Specialist Ancillary Insurance and Claims Services Provider

Coplus is an established provider of ancillary insurance products, insurtech solutions, and outsourced claims management services. With over 30 years of experience in the sector, the company focuses on supporting partners and customers at key moments, particularly through first notification of loss (FNOL) and claims handling. Operating under the trading name Motorplus Limited, Coplus is registered in England and regulated by the Financial Conduct Authority.

Ancillary Insurance Offerings

Coplus provides a broad range of ancillary insurance products designed to complement core coverage across motor, property, and legal lines. These include:

  • Motor legal expenses and motor excess protection
  • Replacement vehicle cover and breakdown cover
  • Tools in transit insurance and motor ADPA insurance
  • Vehicle protection and biker protection policies
  • Home emergency cover, home excess protection, and key insurance
  • Household ADPA insurance and gadget insurance
  • Tenant’s liability insurance

Claims Services and Distribution Capabilities

The company’s claims services are structured to support insurers, fleets, and distribution partners. Core capabilities include:

  • First notification of loss (FNOL) handling
  • Small claims handling and third party administration (TPA)
  • Out of hours claims handling
  • Support for insurers and fleets
  • Distribution technology and e-trading solutions

Coplus also works with broker networks and distribution schemes, integrating technology to streamline processes and improve customer experience.

Company Background and Recognition

Coplus is recognised for its focus on customer outcomes and operational reliability. The company has received industry acknowledgments, including Investors in People Gold status, and has been involved in notable product development initiatives. Case studies highlight effective partnerships, particularly within distribution and insurance sectors, demonstrating the company’s ability to deliver reliable add-on solutions. Coplus also engages with regulatory topics such as the Consumer Duty and personal injury reforms, aligning its practices with evolving industry standards.

Contact and Regulatory Information

Members of the public and partners can contact Coplus through multiple channels, including a dedicated telephone line. The company maintains registered offices in Norwich and Chorley, and operates under the regulatory framework of the Financial Conduct Authority. Additional information is available through the company’s website at coplus.co.uk.