Coplus Reviews

Specialist ancillary insurance, insurtech and claims services provider - Coplus

coplus.co.uk
3.98
89 reviews
Great Rating
Based on 89 user experiences

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Rated 3.98 out of 5 by 89 Happy Customers

67.4%
7.9%
2.2%
0%
22.5%
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AI Review Summary Based on 89 reviews

Customers report consistently fast, professional, and reliable service from Coplus for car key replacement and insurance claims. Multiple reviews highlight quick response times, efficient engineers, and clear communication. Some mention of delayed parts or administrative hiccups in a few cases, but overall satisfaction is high.

What customers love
  • Fast response time
  • Professional service
  • Quick key replacement
  • Helpful staff
  • Reliable service
Common concerns
  • Delayed parts
  • Administrative issues

Last updated 2 months ago

L

High recommend

High recommend My car key had stopped working on Thursday evening and was issued a new key the following day Was given regular updates and timeframes from the team over the phone who were all very polite and forthcoming so I knew what time the engineer would be out so I could work around my shift Big thank you to Michael McCrossan who configured a new key in no time and was super friendly and helpful even though it was late Friday afternoon of a sunny bank holiday weekend Thank you
J

Quick easy - great Experience

Coplus Locksmith came out to cut me a new key of my car and he was very upbeat and friendly he got straight into the car gave me a rough time line of how long he would be however the key needed was harder to do so he then went onto another job until he had the codes for my car He then returned within hour or so and got the job do within 20min Very quick and easy and a nice friendly locksmith
M

Our Skoda Fabia spare got damaged

Our Skoda Fabia spare got damaged The customer service was excellent and when we made an appointment the locksmith rang beforehand to say he was on his way Very friendly and professional and our new key was supplied vey quickly Thank you for a great service
M

No fault to the whole process

Effective quick on time highly skilled and knowledgeable workers in all aspects a great deal of passion put in solving the matter Can t put down any faults One ring one day two days to eliminate all possibilities third day solved with scalpel precision Fast and with a great deal of quality
A

Great service locksmith

The locksmith arrived 30 minutes earlier than expected warned us that he d have remove the control panel on the dashboard and that our model of car was particularly awkward and it may be slightly damaged but he did a great job sorted out our key within about 30 minutes A well deserved 5 stars
B

Replacement Car key for Jaguar

I needed a replacement Car key for my Jaguar So I reached via my Insurance provider 1st Central Coplus team handled the call very efficiently confirming a visit in one hour for the replacement key to be in my hand at my home by next day Super impressed
A

Quick and friendly staff

Locksmith arrived next day friendly and sorted me a new key out There seemed to be issues however all got sorted in a few hours and good service was received Staff on the phone super friendly and re assured me little damage would occur if any non did thankfully smooth from start to finish Appreciate all the people involved
G

Excellent quick service from initial

Excellent quick service from initial contact to the arrival of the Locksmith Connor A new key was issued within 15mins amazing service from Coplus We ve got the key
M

I had va very good experience with this

I had va very good experience with this company yesterday They arrived in time called in advance to let me know arrival time A friendly and professional young man Mohammad cut my key and the key works perfectly with a much better fob I am very happy with the service
M

Car broke down on the M6 motorway

Car broke down on the M6 motorway Saturday night AA connect vehicle and delivered to house and informed us that the emergency blade to the key to our 2008 Ford kuga was missing so could not open bonnet to the vehicle to try and find out why broke down The insurance company first Central gave us cover for lost or stolen keys and we go contacted Coplus who sent a locksmith of theirs to our house and he spent two hours cut a new emergency blade and remote fob for keyless entry cleared all fault codes and the vehicle started straight away Lovely South African guy and dealt with the issue in hand late at night Will check in the morning once replace with new battery Hopefully all is well

About Coplus

Coplus has over 30 years of experience in ancillary insurance products and outsourced claims management we know how to take care of your customer when it really matters.

United States

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About Coplus

Coplus: Specialist Ancillary Insurance and Claims Services Provider

Coplus is an established provider of ancillary insurance products, insurtech solutions, and outsourced claims management services. With over 30 years of experience in the sector, the company focuses on supporting partners and customers at key moments, particularly through first notification of loss (FNOL) and claims handling. Operating under the trading name Motorplus Limited, Coplus is registered in England and regulated by the Financial Conduct Authority.

Ancillary Insurance Offerings

Coplus provides a broad range of ancillary insurance products designed to complement core coverage across motor, property, and legal lines. These include:

  • Motor legal expenses and motor excess protection
  • Replacement vehicle cover and breakdown cover
  • Tools in transit insurance and motor ADPA insurance
  • Vehicle protection and biker protection policies
  • Home emergency cover, home excess protection, and key insurance
  • Household ADPA insurance and gadget insurance
  • Tenant’s liability insurance

Claims Services and Distribution Capabilities

The company’s claims services are structured to support insurers, fleets, and distribution partners. Core capabilities include:

  • First notification of loss (FNOL) handling
  • Small claims handling and third party administration (TPA)
  • Out of hours claims handling
  • Support for insurers and fleets
  • Distribution technology and e-trading solutions

Coplus also works with broker networks and distribution schemes, integrating technology to streamline processes and improve customer experience.

Company Background and Recognition

Coplus is recognised for its focus on customer outcomes and operational reliability. The company has received industry acknowledgments, including Investors in People Gold status, and has been involved in notable product development initiatives. Case studies highlight effective partnerships, particularly within distribution and insurance sectors, demonstrating the company’s ability to deliver reliable add-on solutions. Coplus also engages with regulatory topics such as the Consumer Duty and personal injury reforms, aligning its practices with evolving industry standards.

Contact and Regulatory Information

Members of the public and partners can contact Coplus through multiple channels, including a dedicated telephone line. The company maintains registered offices in Norwich and Chorley, and operates under the regulatory framework of the Financial Conduct Authority. Additional information is available through the company’s website at coplus.co.uk.