AI Review Summary
Based on 128 reviews
Customers report fast delivery, authentic designer products, and competitive prices, particularly on Italian and European brands. Many reviews highlight excellent customer service, reliable tracking, and secure packaging. Conversely, a significant number of negative reviews cite unresponsive or poor customer service, delayed or stuck orders in customs, and issues with returns or refunds. Some buyers mention misleading customs charges and occasional product defects or signs of use.
What customers love
- Fast delivery
- Authentic products
- Competitive prices
- Great tracking
- Secure packaging
Common concerns
- Unresponsive support
- Customs delays
- Return issues
- Misleading duties
- Product defects
Last updated 1 month ago
A
Annette Cortez
The return email is not working to get authorization I purchased a new skirt but I need to return the first one Email comes back undeliverable I will have to call today
G
GARETH jones
Delivery quick but item too big I need
Delivery quick but item too big I need to return have emailed customer service but no reply as of yet hopefully you get back to me as I d like a refund thank you
M
Maureen Raihle
I have been trying to return a dress
I have been trying to return a dress about I have sent 2 emails in 3 days with no response There is a 14 day window of exchange so a quick response is necessary based on their own requirements
T
Tanja Maras
the return procedure is a little more difficult
I found some things on this site that I don t see on other sites and I ordered for the first time but I have to return something the return procedure worries me because I didn t get an automatic return label or a reply to my email
S
Sam Healey
received a review email but haven t
received a review email but haven t received the actual parcel yet nor any updates on shipping hopefully it comes soon or a updating email Website and price was very easy and good price though so when delivered ill write another review for the product cant wait
G
G D
Okay experience
Okay experience Still waiting for my order to ship which is annoying hoping it ships soon
R
Renee
good selections but no buyer-friendly shipping or return
the website is easy to use pricing and selections are good however the shipping rate and return process are far less competitive than other international boutique retailers farfetch ssense italist harrods etc offer free shipping and return while at d Aniello boutique it costs you 25 shipping and at lease 60 for return
C
Christina Robinson
The bag is beautiful in design but came
The bag is beautiful in design but came with scuffs to the leather at bottom edge of it at or near the piping This was my first order and was hoping to place many more However I would now be apprehensive for fear of the condition of the item I receive I don t even have the energy to facilitate a return especially since I believe the item may now be out of stock
K
Karl
Slow dispatch time
Slow dispatch time in comparison with Italist group where an item was ordered and delivered in two days Ordered on Saturday morning and now Tuesday with no communication about dispatching item to me Good price paid and this would be 5 star if better communication and faster dispatch
G
GARETH TAYLOR
Online shop good but the fact i paid
Thats great item i bought but poor communication for email no response
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