Easyaccessselfstorage Reviews

Self Storage Units and Facilities Easy Access Self Storage

easyaccessselfstorage.co.uk
4.18
78 reviews
Great Rating
Based on 78 user experiences

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Rated 4.18 out of 5 by 78 Happy Customers

73.1%
6.4%
2.6%
1.3%
16.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 78 reviews

The majority of reviews for Easyaccessselfstorage are highly positive, praising helpful staff, secure facilities, and convenient 24-hour access. Customers frequently note the friendly service and competitive pricing. A small number of critical reviews mention issues with deposit refunds and initial setup problems. Overall, the service is described as reliable and efficient.

What customers love
  • Secure storage
  • 24 hour access
Common concerns
  • Deposit delays
  • High insurance cost
  • Refund issues

Last updated 2 months ago

M

Awful

Please avoid this storage company at all costs They signed me up to a short term contract in 2015 that became a rolling contract after 6 weeks They then increased the costs a month later without notifying me and added extra charges each month with no explanation After 4 months of the additional charges I refused to pay any further they stated that if no payment was received within 28 days they would proceed to repossess my storage contents and sell it on to recover the outstanding balance Given the contents of the storage had a monetary value of around 9k and the maximum they could recover given the rolling content was 3 months of 180 monthly payments I accepted the possessions were to be repossessed 2 and a half years on they have apparently tried issuing legal proceedings and debt recovery with no success and they have now passed the debt on to an unlicensed debt collector who having questioned his eligibility to collect debts from consumers as he owns the business Vehicle Wrapping Manchester the individual confirmed he has no license to collect debts This individual has been calling late at night issuing threats if I do not attend a meeting to arrange payment of the alleged debt Easy Access Storage claim to still have my possessions even after notifying me they would be sold off if payment wasn t received and are now seeking 3 000 Following these threats and my partner being extremely concerned and anxious I left an honest review of my experience with easy access storage on Google Since then I have had an employee of the business contact me demanding I take my review on google down claiming it does not give a fair representation of the company and that the third party approached me regarding the alleged debt off his own back He also asked how I intended to repay the alleged 3 000 balance I have had to pass all information to the police A highly unprofessional business my advice is do not do business with this company
Y

I won t be using them again

Simple review storage not water tight destroyed some of my antique furniture resulting in great financial cost The solution they came up with was to erect a plastic garden tent to keep my stock dry They said they would reduce the rate if I was to stay as a means of compensation I run a respected vintage furniture business how could I operate from such a shoddy amateur outfit and hope to look professional steer clear at ALL costs Now locked out of the unit and stock more than likely getting ruined as I refuse to pay for a failed service Had some poor excuses as to the warrant of their actions very upsetting especially as I am unable to work due to poor health I am considering legal action against them as they literally have ruined my business I was also highly embarrassed when I spoke to other storage facilities and explained why I needed a new storage option I ll post any response I get not that I am holding my breath
C

AVOID THESE SCAMMERS AT ALL COST

We took up the storage unit for a family member who was moving house From the beginning it was not easy From the first meeting I was advised that our belongings would fit in a certain size of unit but then when we came to move in the belongings it wasn t big enough They did not have the next size unit available so we had to take the next size up again They promised they would contact us over the next few weeks when a slightly smaller cheaper unit became available we could move everything In all the time that our belongings were there we never received a call from them about this Also we had to chase them over invoices that were over charged we had to chase up getting the credit from them Which toileting be fair they did sort out When we went to remove the belongings when we no longer needed the storage we were told that there had been a security breach a few days earlier our additional padlock that we put on had gone missing We were told that they had replaced the padlock that they supplied with a new one We were told in an email that we would be reimbursed with the cost of our missing padlock but when I chased this up another member of the team said that this is not company policy I would not be receiving a refund for it despite paying for insurance The story changed on the events of the security breach depending who emailed me or who I spoke to so much so that it became very confusing the story tied me up in knots They said that they had refunded the cost of the lock that they supplied but this was not the issue the figures that they quoted were deliberately confusing to leave doubt in my mind about what had happened This is because invoices are generated a few weeks in advance the insurance is calculated on a daily rate so it is impossible to keep up with It left us wondering for weeks even now if anything had gone missing from our storage unit I asked for a copy of the CCTV footage that they said showed no security breach even though we were told off one of the staff members that there had been one I asked for a copy of the CCTV footage but apparently that is not possible due to GDPR I was offered a discount on any further storage that I take with them Needless to say I did not take them up on the offer When moving house it is stressful enough This only made it more stressful
M

Beware they have the most expensive

Firstly if I could give this dodgy company 0 stars I most certainly would My advice to anyone thinking about storing your belongings with this shamble of a company would be to avoid at all costs All of my belongings due to house renovation have gone mouldy inside the storage unit The company will not pay out even though we have taken insurance they pushed us in to taking out they have lied through their back teeth to the insurance company and said there was no mould in the container even though we have photos videos to prove this which will be going on social media to the Manchester evening news soon enough There customer service is absolutely disgraceful nice as pie before the sale then as soon as they have you under their spell you will soon see their true colours Please avoid this company at all costs use the big yellow self storage You do not want to be left in this position that me my family are now left in with all of our belongings in the tip as they were ruined in mould Disgusting company how they sleep at night is beyond me This isn t the first time this has happened to a customer either as I have seen the social media posts being shared about the company
C

All was good whilst renting however

Beware they have the most expensive insurance around Units look cheap until they add their insurance Shop around you will find cheaper just make sure you look at all the add ons In response to your reply i have received a quotation myself for the same cover you offer The quote is 250 per annum cheaper than the cover you give Ridiculous amount of money you load onto the prices In terms of transparency at no point was i made aware the ridiculous cost of the insurance cover you provide Never at any point before i signed up was a figure given I would sooner warn others to the hidden costs you charge in relation this insurance I would keep the unit on but not at those prices
C

No deposit returned

All was good whilst renting however trying to get my refund is becoming a problem in was told it would be paid within 21 days not received I sent an email then to be told they can t pay it yet due to staff shortage due to covid they said will chase payment and refund me so I ve my my solicitor involved I m not happy they are fast enough to charge you a late fee which I have never been late Will update once my solicitor has been in touch with them I was told I would be paid 21 days after notice given which was 22nd of January which takes it to 14th of Feb also your team stated they are prioritising my payment strang if its not due until the 24th of February also why tell me then your having delays in paying due to cover sickness hmmmmm not very clear my solicitor is looking through the contract plus my emails sent from yourselves Update they said it would be paid by the 24th February surprise didn t rang the place they said they sent a cheque out on the 22nd well that s funny because they sent it to my old address they said they would cancel this cheque I was told they would ring me and put it in my bank account by transfer delay tactics I think anyway solicitor dealing with it now its stressing me out have a pacemaker fitted so don t need it avoid this place
A

Did not receive the text message for

I spent six weeks emailing trying to get my deposit and part month back only to eventually be given 29 with an excuse that the two weeks notice wasn t in writing so I couldn t have the 100 deposit I had called into the branch to give this notice in January which was accepted at the time but now nobody knows anything about that
C

Never got back to us to give us a quote

Did not receive the text message for payment and was therefore charged a late fee Would not accept that their system had failed and would not budge then help my property hostage until I paid the late fee Terrible customer service AVOID
K

Nobody got in touch

I had an email saying someone would be in touch then nothing and it s been about 2 weeks
P

Wouldn t discuss prices or

Wouldn t discuss prices or requirements over email

About Easyaccessselfstorage

Secure Self Storage units in Stockport Manchester Personal and business storage with a range of storage unit sizes and competitive prices

United States

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Frequently Asked Questions

Easy Access Self Storage offers both personal and business storage solutions. Personal storage options include units for students, vehicle and boat owners, and individuals needing extra space. Business storage services include secure archive storage, lockups, office space, retail units, trade counters, warehouse space, and workshop storage for e-commerce operations.

Easy Access Self Storage operates from three main sites: a Stockport facility just off Junction 25 of the M60, a Trafford site opposite The Trafford Centre in Manchester, and an Ashton Under Lyne location near Junction 23 of the M60 with nearby metrolink connections.

Security is a core focus at Easy Access Self Storage, with 24-hour surveillance, keycode access, and secure, monitored units at all sites. Entrance to the sites is only accessible through a provided keycode, and each unit is securely locked and monitored.

In addition to standard storage, Easy Access Self Storage offers a box shop for packaging supplies, commercial lease options for workshops and start-ups, free WiFi, forklift access, mail and dispatch services, extended hours access, and a van move-in service.

Easy Access Self Storage emphasizes honesty, integrity, friendliness, politeness, and commitment. New customers can receive four weeks of free storage, and the company offers a price promise to beat comparable quotes by 10% for the first eight weeks. The company also has a dedicated team for support from enquiry through to storage and retrieval, with online tools like a size estimator and store locator.

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About Easyaccessselfstorage

Easy Access Self Storage: Secure, Convenient Storage Solutions Across Manchester and Stockport

Easy Access Self Storageprovides secure, accessible personal and business storage solutions across the UK, with a focus on convenience and simplicity. Operating from multiple locations in Stockport, Trafford (Manchester), and Ashton Under Lyne, the company offers a customer-centric, family-run service tailored to both short-term and long-term storage needs.

Personal and Business Storage Options

Easy Access Self Storage offers a wide range of unit sizes to suit individual and commercial requirements. Personal storage options are ideal for students, vehicle and boat owners, and those needing extra space for belongings. Business storage services include secure archive storage, lockups, office space, retail units, trade counters, warehouse space, and workshop storage for e-commerce operations. Flexible terms and competitive pricing make these solutions suitable for businesses and private customers alike.

Multiple Locations for Greater Accessibility

The company operates from three main sites, each designed for easy access: a Stockport facility located just off Junction 25 of the M60, a Trafford site opposite The Trafford Centre in Manchester, and an Ashton Under Lyne location near Junction 23 of the M60 with nearby metrolink connections. This strategic placement ensures that customers across Greater Manchester, Cheshire, and surrounding areas can find a conveniently located self storage solution.

State-of-the-Art Security and Flexible Services

Security is a core focus, with 24-hour surveillance, keycode access, and secure, monitored units at all sites. In addition to standard storage, the company offers value-added services including a box shop for packaging supplies, commercial lease options for workshops and start-ups, and flexible pricing plans. Clients may also benefit from extras such as free WiFi, forklift access, mail and dispatch services, extended hours access, and a van move-in service.

Customer-Focused Policies and Support

Easy Access Self Storage emphasizes honesty, integrity, friendliness, politeness, and commitment in its service ethos. New customers can receive four weeks of free storage, and the company offers a price promise to beat comparable quotes by 10% for the first eight weeks. A dedicated team provides support from initial enquiry through to storage and retrieval, with online tools such as a size estimator and store locator available on the website. For inquiries or bookings, the company can be reached by phone or email.

Community Engagement and Continuous Improvement

The company maintains an active online presence through social channels including Facebook, Instagram, TikTok, LinkedIn, and X, and regularly updates its blog with practical storage advice and local information. Easy Access Self Storage positions itself as more than a storage provider, aiming to offer a reliable, transparent, and flexible service that meets diverse needs across personal, student, vehicle, business, and commercial sectors.