Ecovolt Reviews

Would not recommend zero customer support No phone

Would not recommend No customer service No phone number to call Green light is supposed to mean no power being used according to the manual How is the light green and it be banging out heat for hours I trusted that and our bill trippled so i am scared to even switch it on anymore App is crap and poorly explained not optimised for device whatsoever Nothing in the app works bar switching it on three options auto eco and manual no explaination what those functions mean Good luck switching it off atomatically or without switching it off at the wall The one button with a million functions Less is not always more They are great at selling these items but with terrible non existsnt customer service or follow up Pointless overpriced and underdelivers Avoid if you can find and alternative with decent customer service Check that out before you buy Ecovolt needs to do better

Would not recommend them

The radiators don t register the temperature in the room correctly Also customer service is very poor They have outsourced it to Cara Energy their service is extremely poor - they don t seem to know anything about the radiators they just send videos that are not related to the issue On changing internet provider the smart hub won t pick up the Wifi - changing internet provider is pretty standard thing to do It s now been 5 days with no heat - it will be a week before Cara call out Stay away from them

Do NOT order from these people

Our Inverter has become faulty due to incorrect installation our warranty 0n the equipment is now void Ecovolt have been informed but to date no action our only way forward is to take Legal action or maybe a mention tOn liveline might warn people no to order from them

Non existent service

Ecovolt product malfunction Reported to retailer who in fairness did what he could to help us but to no avail its an Ecovolt issue Tried to get help through Ecovolt service dept and procedure but it appears they just don t do aftercare If you value your sanity just don t go there The concept of the products is actually good but when the gremlins take hold the company are just not interested in any form of aftercare they just want to farm out their responsibility to 3rd parties Theyd really need to re evaluate their business model as regards customer service model I would entertain their products going fwd but just couldn t at their current level of service or dare I say lack of I d give it a minus star if it could be applied

100 for service back up

I got the older version in 2018 and now installed the latest version in our new home I am blown away with how easy they are to use with the Tuya app Love them

Ecovolt - best radiators in ireland

I purchased 10 of these radiators for a hotel over the past year Very easy to install and set up Sleek design Have been very happy with the performance through the winter We just use the control knob on each rad to adjust temperature so we don t use the app One rad went faulty and the power control was changed without any fuss and in a very efficient manner Customer service is very important when things go wrong and we cant fault them here Disappointing they don t take service calls by phone but the reply from the website and the repair was quick Intend to buy more in the future

I recently purchased a radiator from

I got the 900W JT9R joule therm radiator panel it s a fantastic fool-proof modern day radiator that can be used by anyone with the touch of a button It links up to an app on your phone so that you can control your heating even when not at the property Customer service from Anne Marie Darren were fantasticmy install was booked fairly quick even in their busy winter period and the installation process was very straight forward they left no mess and took their rubbish with them even took my old storage heater away for free to re-purpose it Reasonable prices vs competitors will use again 100 Thanks EcoVolt

Very good service

I recently purchased a radiator from Ecovolt and I couldn t be happier with my decision The installation was straightforward and the design is sleek and modern It heats up quickly and effectively making my space much more comfortable I also appreciate the energy efficiency which has already begun to lower my heating bills The customer service team was responsive and helpful answering all my questions Overall I highly recommend Ecovolt for anyone looking for quality and efficient heating solutions