Electricgeneratorsdirect Reviews

Total scam

Total scam order generator and had to pay now if i wanted to be put on list waited 2 months then called to see if it shipped NOW stated have to wait 3 more months don t waste your time with this company

Their wesbsite said a generator I

Their website said a generator I wanted was in stock So I purchased it They gladly took my 5 000 but then they updated the order to say it wouldn t ship for a month and a half Just got another email saying it wouldn t ship for 2 more weeks Don t trust these guys they are liars

Horrible business practices

I ordered a generator from them on 8 11 20 I was told it would ship on 9 30 20 I get an email on 9 15 20 saying that it would now ship on 10 15 20 On 10 20 20 the new shipping date given was 11 30 20 I spoke to their customer service rep she claimed that Generac was having a hard time getting parts therefore electric generators direct couldn t ship mine I emailed Generac just to see if what they were saying was true Generac said that they were having no problem with parts at all Also in that time frame electric generators direct promised 3 were due in to electric generators direct and that mine was one of them There has been no update from them on my purchase yet they claim on their site that they are in constant communication with their customers It s been 3 1 2 months and I still haven t received my generator It s been a horrible experience dealing with them Customer service is atrocious

Deception

Ordered a transfer switch their website said it was in stock Yet the manufacturer and all other resellers were out Called the next day and customer service said it would go out that day The next day rolls around and I send an email asking status and the reply I got was will ship in about 8 weeks So I look up another item I know is nowhere to be found that won t ship from the manufacturer for at least 5 weeks a Champion generator The EGD website says backordered but will ship 11 25 20 a week from today Champion and other resellers are saying early January to ship So I contact EGD and ask them about the 11 25 ship date and they INSIST that date is good Stay the hell away from these people

Beware hidden fee

I live in Nassau County NY Long Island and was charged a 50 remote delivery fee When I questioned the charge and asked to be credited 50 I was told the delivery driver would need to pay a toll over a bridge Are you kidding me Why not charge 50 shipping and be honest with this misleading charge kinda shady if you ask me

No Generator just excuses Wish I had checked Trustpilot would never have used them

Ordered and paid for a generator two weeks ago Phoned after one week and was given Tracking NumberThis said the delivery was complete When I phoned they said that was because the national carrier company had used a local carrier I asked who that was they said they would get back to me Nothing Phoned again today same story it will be delivered tomorrow but they could not tell me by whom Phoned again and was given same story Phoned again and was given a local carrier s mobile Contacted him and he said he did not have it so still waiting Poor customer Service or just scammers what ever it turns out they don t appear to be telling the truth

I paid 200

I paid 200 for next day ship and it came three days They blamed ups and I have a statement from ups they received the shipment late They are rude and flat out lied and pass the blame Will dispute with my credit card Qty Description Price1 x Generac GP2200i - 1700 Watt Portable Inverter Generator CARB 7117 599 00 Sub-Total 599 00 Next Day Air 200 59 FL Sales Tax Estimate 38 94 Total 838 53

Do not expect to receive your product

Do not expect to receive your product in a timely manner I ordered my Generator April 2021 with a delivery date of September 2021 Order EDG2886316 the very next day after my order the delivery was pushed out to October the next time early November then mid November then February 2022 Finally cancelled my order today after purchasing from another vendor Customer support was not helpful at all I highly recommend finding another supplier and forego the headache misfortune and waste of time

Horrible Customer Service

Horrible Customer Service - I wish I could give this company 0 stars I ordered a transfer switch had to call 13 days later to track the package 3 days later it still had not been shipped According to their website the part was in stock when the order was placed The customer service rep was rude and not helpful when I cancelled the order We will not be using this company again