Generac Reviews

DO NOT BUY A JUNKARAC GENERATOR

DO NOT BUY A JUNKARAC GENERATOR We are now going on a year and still no working generator ok fair it turns the lights on but NO APPLIANCES HEATER ANYTHING IMPORTANT 9000 00 down the drain very unhappy with this there infomercials talk big but in reality there nothing but a concrete weight so disappointing lots of money for a sitting bench

Horrid equipment with even worse warranty service

Horrid equipment with even worse warranty service Our battery storage for PV system has malfunctioned for a year now The technician worked with Generac to remove the equipment they thought was faulty and send it in for warranty repair It took them months to repair it and then they argued about how to ship it back to us for reinstallation They should have just sent us a new piece After all that the replaced equipment still doesn t work and technician can t come out for many days if not weeks Absurd service

Take heed Generac Solar Syatem is

Take heed Generac Solar Syatem is junk along with their customer service wait times ALWAYS 60 TO 75MIN THIS HOW THEY GET OVER ON YOU 1 GENERAC SELLS THE UNIT TO YOU WITH FRAUDULENT CLAIMS OF SAVINGS 2 GENERAC DOESN T SERVICE THEIR OWN SYSTEMS AND THE 3RD PARTY COMPANIES SUCK CAME OUT 3 TIMES EACH TIME WAS OVER A MONTH A PART THEN THE SERVICE COMPANY WENT OUT OF BUSINESS NO CALL FROM GENERAC TO NOTIFY CUSTOMERS OF 3RD PARTY COMPANY CLOSING 3 FINANCED BY ANOTHER COMPANY FREEING THEM OF ANY RESPONSIBILITY AND THEY VE BEEN PAID NO INCENTIVE TO CARE OR REALLY HELP

Four-year-old 22kw generator

Four-year-old 22kw generator Regular services 240 hours run time Last month service call would not run New control panel installed Today is threw a rod and trashed the motor Over 4k to fix I will get another brand Run from Generac

Bought and had professionally installed

Bought and had professionally installed 48kw home standby generator Only ran 30 seconds and failed Certified warranty center determined bad crankshaft sensor They ordered but no ETA and is back ordered Call to Generac was useless with curt support person this after being on hold for 45 minutes listening to glowing Generac ads Avoid like the plague

Thousands of dollars for nothing

Thousands of dollars system is just a few months out of warranty and it s dead Followed all the recommended service protocols by an authorized technician dealer but it still won t work and now will cost us over 2000 this year alone to see if they can fix it In the meantime we haven t had power for 7 days and can t go to work because the sump pump won t work and we ll have a flood

A pile of junk

Purchased a Generac Solar Power System for my house trying to reduce my carbon footprint However this company is the worst I have ever dealt with in my 65 years I would give them less than 1 star if I could Twice I scheduled a snap replacement with the Techs at NovaSource Power Services per Generac customer services Now after NovaSource cancelled twice once without any notice I realized Generac does not back up there products and does care about the customer

Do not buy a new Generac residential

Do not buy a new Generac residential generator Generac has gone from reliable to unreliable Had an existing older 20kW generator that worked perfectly fine Had to replace it because the outer housing was rusting so badly huge chunks of metal were falling off Generac no longer made the housing so it couldn t be replaced Had to spend 7000 on a new 22kW generator Mistake The new ones have electronic panels and circuit board and wifi NOT GOOD I went from never thinking about my generator to always thinking about my generator There s a status light that turns green yellow or red It seems the light is on yellow or red more than on green Generac has lost its way Forget the fancy electronics and control panels and I don t need to have a conversation through wifi The old one worked perfectly and I had peace of mind The new ones are unreliable and cause a waste of time always trying to figure out what s wrong Do not buy

The Worst Customer Service

Ordered a pressure washer from Generac online applied for their credit card for a 390 00 purchase and got approved Unit arrived in an oil soaked box with no manual spray tips and other accessories Spent days on hold with customer service finally got through and they sent some items not all to me Then I get the first bill and there is a 50 setup fee that must have been in microscopic print So the good price I thought I was getting turned out to be more than other vendors