Exxpozed Reviews

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exxpozed.de
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
A

I received a wrong product

I received a wrong product I have sent multiple emails and left multiple callback requests on their customer service portal without any responses The company is a scam without any customer service Avoid even though the prices are lucrative
J

Ordered a splitboard in august

Ordered a splitboard in august after payment was done they cancelled the order they said they received my return while they never sended the board Multiple emails later no response and no money back Contacted the ecc Europe after 4 months I got my reimbursement I advise everybody to contact this organisation even if it is just for a small amount Google for european-consumer-centres to find some help
C

False advertising at best

False advertising at best Ordered some boots which clearly stated underneath the price including taxes and shipping After 2 weeks of wandering where they are it turns out they are being held by parceforce until i pay an extra 95 in taxes ect WTH As for the customer service Avoid at all cost
C

So your saying you hide the extra

So your saying you hide the extra charges in the terms and conditions but cleary have including taxes and shipping directly underneath the price in Stirling of your products when clicking purchase Good trick you fooled me once
S

Poor Customer Service

Hello I have sent back a Jacket and I m waiting for a refund The Jacket has been delivered to eXXpozed 26th of January I have sent several emails to the Customer service about my refund but they doesn t answer any of my emails Very poor Customer service
C

Resolved They don t even deserve 1 single star

They don t even deserve 1 single star - Ordered 2 items in Jun 2023 only 1 was shipped - Waited for a month asked 3 times for when the 2nd shipment will be shipped No answer - Asked for a refund since Aug 2023 pushed 10 times no feedback at all till Feb 2024 Update got the refund in mid Mar 2024 thanks to the colleagues who actually follow up
K

Non-Existent Customer Service makes returns impossible

I ordered an Isbjorn Penguin snowsuit and the company sent me a completely different size to the one I ordered The size 80cm I was sent is not even listed on their website I started trying to contact them via email from the moment I got the order confirmation with the wrong size listed and they never responded Since the wrong size snowsuit arrived I have sent them 3 right to withdraw statements via email with no response at all They seem to have no customer service whatsoever I escalated to Amazon Pay who have also tried to contact EXXpozed without any success I hope they respond to this review so that I can get my refund
A

All comms are ignored

The very expensive HH ski jacket failed after one season Sent two emails to make a warranty claim The shop never replied despite waiting for weeks Ended up contacting HH who as an exception solved the problem the correct process was to request this through the retailer I would not recommend anyone buying anything from Exxpozed - unless you want to be exposed to all sorts of problems with this unreliable shop
C

7 months and counting waiting for refund or a reply to an email

I am writing a second review because Trustpilot seems to be the only way to get a response from the company I returned an item 7 months ago and I am still waiting for my refund After 4 months 15 unanswered emails and a poor Trustpilot review I was assured that the return had been received and my refund would be processed within 10 days 3 months and 8 unanswered emails later I am still waiting for my refund or any communication from the company It s the worst customer experience I have had online
N

Similar story to others

Similar story to others - returned goods weeks ago still no refund Promises to refund apologies to refund even as priority - still nothing Offer customer s service not excuses If you are reading Exxpozed refund my order UK-00149094 without further delay

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