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fireplace.co.uk
4.27
101 reviews
Great Rating
Based on 101 user experiences

Rated 4.27 out of 5 by 101 Happy Customers

59.4%
19.8%
13.9%
2%
5%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
K

fixing issues

Great easy ordering service Delivered in good time Beautiful product BUT fixing the thing is well nigh impossible Had to resort to calling in Joiner friend
A

Product great Delivery issue

Happy with the product and looks great Would have rated higher if it hadn t have been delivered incorrectly to the invoicing address rather than the delivery address
M

Excellent product Poor fixtures fitting

I absolutely love the product but however what you provide to fix it to the wall isn t great The screws are rubbish and not long enough It would be better to have a fixing bracket Other than that the product itself is amazing and looks beautiful
I

Good product but mistakes have cost me

I have used your company at our last house so knew what i was getting A great looking fire place fitted with the minimum fuss On this occasion though i needed to know the width of the fireplace for the decorators who were in before you I was given a drawing of the measurements showing width 54 cms - unfortuately it was 44 cms and i was left with missing skirt board either side which has cost me money to replace - and looks awful as this skirt can no longer be bought Not good
C

The fire was offered at at a good price

The fire was offered at at a good price but delivery of r days was actually two weeksThe fire is excellent and was easy to install
R

One of the holes in the beam was not

One of the holes in the beam was not drilled deep enough which is a bit of a problem as I did not have a drill bit long enough to drill it out Had to borrow one from a relative to complete the install
I

The communication is good it I returned the fireplace

The communication is excellent and the product was delivered promptly However I asked for the oak surround to be replaced as the wood was split in several places significantly The Company was excellent and sent me another surround unfortunately also with significant splits The manager said it was just part of the rustic look and not a structural problem but wood swells when hot and contracts when cold and so I felt it would not last very long as a surround to a working fireplace Also the 145 fuel kit has a sticker on the box saying it is for decorative purposes only and not suitable for primary or secondary heat source So basically not suitable to be used in a working fireplace Company refunded me straight away so no complaints about service just think carefully about what you want to use it for
J

Check how shelf is fixed before purchase

The Product is excellent but it would have been more helpful to know how the shelf is fixed and not just given the options of solid or stud walls I assumed the corbals would be fixed and the shelf fixed on top instead of the complete thing fixed on metal rods in the back
L

Had great customer service from this

Had great customer service from this company However the electric fire purchased with the suite stopped working after 3 months The manufacturer of the fire sent a new one which has stopped working after one week To say I m fuming is an understatement
J

Happy with the fireplace not the electric fire

Very happy with the quality of the Waney Edge Rustic Solid Oak Beam Fireplace and black granite hearth and back panel We also purchased a a Pureglow electric fire which looks nice especially when on However it attaches with weak magnets The guard at the front is just balanced it is very unstable and easily falls over There is nothing to fix it to and if you push it too far back it switches the fire on

About Fireplace

ELEGANT FIREPLACES FOR TRANSFORMING LIVING SPACES Choose the perfect fireplace to compliment your unique style whilst creating a relaxing and cosy athosphere,

United States

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