AI Review Summary
Based on 137 reviews
Customers report very long delivery times, with some orders taking months or failing to arrive. When deliveries occur, the product quality is generally good and items match descriptions. The site is easy to use and customer service is helpful for resolving issues, but high rates of shipping delays and damaged goods are frequent complaints. Some customers report being victims of scams or receiving incorrect items.
What customers love
- Good product quality
- Easy to use UI
- Helpful customer service
- Reasonable pricing
Common concerns
- Damaged goods
- Wrong item sent
- High pricing
Last updated 3 weeks ago
M
Morten Lauritsen
Order on 1 Nov and order was canceled on 2 Nov and have written to seller and fruugo and still haven t got my money back here 20 days later
H
Hossein Tarokh
Obvious rubbery and fraud
I ordered a product on the website I registered the correct address I still have that in the order confirmation email that I got Fruugo sent the product but they did not put the correct address Product is returned by the post company because they did not have my address This is not only logged in the order traking on the post company it is even stated in the order tracking on Fruugo website itself but they are not accepting if you look here tracking dot fruugo dot com you can see the the order CA790789376DE was first sent from Germany came to Denmark and then again in the 8th of June it is returned and 10th of Jun is delivered in Germany Customer service has no phone line They stopped answering my email when U sent them sceenshots from their own website that shows the product is returned I lost my money but I learned my lesson to not to trade with such businesses This is strange to me bacause I have bought from Fruugo several time and never had a problem that is why I gave 2 stars I think the management is changed and the polecy of the new manager is not based on honesty
P
Patricia Tischler
Misleading advertising
I bought a tag for my cat s collar and it was supposed to have his name and my phone number engraved on it It arrived from Hong Kong blank no information The website should make it clear the provenance of my order and make it clear what exactly is the product they re selling
M
Mikkel Lund
Long Wait and very dissapointed
I bought a kenough shirt and I am a bit disappointed by the quality and I ordered it in XL and it s still too small for me so it seems more like a size medium in Europe and it took forever to arrive So I will probably not buy from fruugo again Reminds me of something I could have bought from wish
S
samuel g
I have not received the items and I cannot contact them
That s the answer for the fruugo dk if you try to contact them for undelivered items Also tracking number since of the beginning was wrong No shipment foundEither your shipment is not traceable or you entered an incorrect shipment ID postNord Get the help you needWe re sorry but an unexpected error occurred Please try again later Go BackStatement of Non-DeliveryWe are sorry to hear that you have not yet received your order for the following items Clear Tarps In Multiple Sizes uv Weather Resistant Vinyl Coated Pvc Tarps clear Tarps With Rustproof Gommets waterproof Greenhouse Tarp perfect For as part of order number 86595530 placed on 27 May 2023 due to be delivered to Samuel Gaie N lev Byvej 15 Odder Denmark 8300 with tracking number 00057151271913259244To ensure that we can deal with your enquiry appropriately please read and confirm the following statement I hope I have reason to edit this post
J
Jeannett Elmelund Olesen
First impression only
The company and the online site works fine and accordingly to general expectations However the product Celyn Eyecream doesn t do sheijt for you And comparing to the live adds on SoMe this creme seems to be an instant miracle However I m sure the creme within my purchase appears to be different Both in color texture and again lack of any effect
B
Bridget Egglesfield
Dreadful
Placed the order at the beginning of January for a pair of gloves Never would have done so if I d realised it would take 4 weeks for them to be taken down from the store and be out for delivery Still not delivered Just been notified that they are in the UK from Denmark - at last Why can some other Danish companies deliver in a week and this is still not here after almost a month Too cheap to worry about and certainly won t be sending them back if they are no good Cost would be adding insult to injury Appalling service Only giving 2 stars in case the gloves are fantastic They may of course be dreadful PS Writing this review was enough for the items to arrive - they are as yet untested
L
Laila
Har man god tid til levering
Har man god tid til levering s er fruugo et okay sted at handle kvaliteten er what you see is what you get
K
Kris
It went Nice and fast
It went Nice and fast I got good information about the packets way But the product I reseved is not very good
P
Peter Dalgaard
I was satisfied with the service from
I was satisfied with the service from Fruugo