Furnishedhousing Reviews

This company is horrible

This company is horrible Employees are extremely rude to clients Nasty attitudes I ended up going with another rental company for my mom because these people were incompetent at every step Save yourself peace of mind and thank me later

DO NOT BOOK ABSOLUTELY DISGUSTING AND HORRIBLE CUSTOMER SERVICE

I came to DC for business 3 weeks and was hoping the listing was as described Far from it The apt had a strong cigarette stench all around the couch rugs were stained and there were blond hairs on rugs I have black hair The furniture has tears and stains and appliances are super cheap for the 3K price I paid The balcony was dirty as well the TV was not working properly the shades did not close all the way down to have privacy etc etc The noise ambulances police fire trucks all day long was unbearable and worse than in my hometown NYC All this was reported to Global and nothing was done for several days At the end only a few problems were addressed but not all and I had to endure a lot of aggravation take time from work to wait for people to come to the apt to inspect and leave matters unresolved This company operates under Global Luxury Nothing luxury about the place Suites and Churchill Living making it very difficult to communicate with them and to find the right person to get help They use both names as business entities and I will be looking into these two companies before building my case to go to small claims court If you want to experience a nightmare and not enjoy your trip this is the place for you

I stayed at their property

I stayed at their property - the Woodward Apartment Building in DC which they also advertise as Global Luxury Suites ant the White House Where do I begin about my husband and I s experience here If you re expecting a nice place then you ll surely be disappointed We arrived at our place with multiple lights burnt out large amounts of dust on the ceilings light fixtures a soap holder literally ripped off the shower wall and what looked like water damage that warped part of the hallway by the kitchen After unpacking after a long day we decided to wash off and realized we didn t have hot water in either bathroom We contacted the company and received no response The next morning we talked to the front desk and they mentioned that the hot water was a building wide problem but mentioned it was fixed We checked the water shortly after and we still didn t have water Maintenance came in and said a part was needed but at the moment there was warm water it was barely lukewarm The next day they came back and worked on the showers they said it was fixed We still had no hot water but barely any warm water We contacted the rental company multiple times to get this resolved and they barely responded to us When they did respond it was all lies like saying maintenance tried to knock but we didn t answer that morning or that the problem was already resolved when they talked to the building We were working from home the entire time They never bothered to stop by So therefore these were never the case So after 9 nights 10 days of no hot water maintenance finally came back and fixed it The Building s property management even said that any attempts to try to repair the hot water prior wouldn t have worked since they had to call an outside contractor to do the work and they officially restored hot water on Oct 23rd That being said we tried to communicate this with Global Luxury Suites customer service and when we asked for a refund for a portion of our stay they said that it would have to be coordinated with the billing department After multiple follow up attempts they have gone completely silent and have not cared to respond It s unacceptable not to have any hot water for that long If you think they ll try to relocate you when stuff like this happens they won t care or try to help you They do not take the necessary actions to ensure their guests have a comfortable stay or relocate them to other properties they manage in the area when this stuff happens Good luck trying to get them to do anything even if you email them daily with updates about you not having hot water in your apartment They ll just continue to apologize for the inconvenience with no tangible actions to help you I contacted Expedia to see if they can step in and advocate for some sort of partial refund and the property management company still has failed to reply back to discuss it The customer service with this company bluntly does not care about you when things do not work in their apartments I would avoid this place at all costs since you won t get what you pay for or receive the customer support satisfaction that you truly deserve

Very good

every time all was good

The accommodations were amazing

The accommodations were amazing staff was professional and courteous

Excellent service and quality of

Excellent service and quality of furniture

Fantastic Choice

Great selection of properties and very attentive customer service

Gorgeous apartment in a fabulous

Gorgeous apartment in a fabulous location

Great apartment

Great apartment Convenient and spacious with good facilities