Based on authentic user experiences
David Brooks
6727 reviews
N/A
1 year ago
Canceled my subscription but they took
Canceled my subscription but they took my renewal anyway Impossible to contact customer service Dreadful
camato1999
6727 reviews
N/A
1 year ago
I have had a subscription with GoToMyPC
I have had a subscription with GoToMyPC for years They changed their name to LogMeIn not too long ago The subscription was 99 per year which allowed me as a small business owner to access my home network and files remotely when I was traveling It wasn t a great service b c it cut out a lot or wouldn t connect but it was the only option out there that was reasonable I have been a subscriber for so long that I must have subscribed under my original AOL email address which I have since abandoned many years ago I have an auto response on that email which directs anyone who contacts me to my GMAIL address I have never heard form them Regardless they GoToMyPC LogMeIn changed their annual subscription price from 99 to 420 last year for the same cruddy service I did not catch the increase last year as during the time of their renewal I was in the midst of a personal tragedy and was just paying my credit card bills without reviewing the statements Ironically again this year due to the pandemic and increased work pressures as a result of the chaos I also was not able to review my last two credit card statements until now I am currently doing my YE 2019 taxes when I saw this 2019 420 charge I fell off my seat I haven t even logged on or used this service in over 2 years since my previous home network was changed I immediately called customer service knowing that there was probably nothing they could do about the 2019 charge and I had to just add it to the insults of 2019 But at the least I had to cancel this year I spoke to a customer service rep named Jeff Bausch who told me that they already charged me and because I was calling outside of the 30 day cancellation window for the whole year worth of service they could not refund or even prorate me for THE ENTIRE YEAR WORTH OF SERVICE He was happy to cancel my subscription right away but would NOT refund me 1 penny of the 420 which they JUST charged me for He could see that I hadn t logged into or used their service for the last 6 months So they have canceled my service but just gratuitously kept 420 because I didn t call them a few days earlier Way to be understanding during a national crisis Way to have a totally shady refund policy I am disgusted I think it is a scam I hope they get sued I want my money back for this year s service which just began and honestly I think they should refund everyone they auto-renewed up from 99 to 420 without confirmation that the change in price was OK What do they get to auto-renew me to 10 000 next year just because they have my credit card on file and an agreement to pay 99 years ago
Heine
6727 reviews
N/A
1 year ago
Do not sign up you cannot cancel again
Did a short test alongside teamviewer to test this product - then i tried to delete my account but they want you to CALL them to do this forget it - i did on purpose use a mail that is soon to be deleted for the same reason - GDPR compliant I think not spammers yes for sure
Jim Truitt
6727 reviews
N/A
1 year ago
Trying to cancel subscription
Trying to cancel subscription No way to cancel on-line Must call to cancel I waited on hold for 40 minutes on the phone The hold music is depressing and sucks too I would give a negative star if possible
chuff
6727 reviews
N/A
1 year ago
Rip-off price increase No cancel option
Absolute rip-off price increase I didn t notice for months No way to cancel online - international call on hold for ages Avoid this bunch
Mr Gormley
6727 reviews
N/A
1 year ago
Unethical and anything but customer focused
I have had GoToMyPC for some time now maybe over a decade I logged in to the system on March 17th to cancel my subscription but could not find a way to activate a cancellation or even a phone number to call I removed the PC s from my account so remove the package and low and behold they continue to charge me for a subscription at 105 per month They make it really difficult for you to cancel and ensure that you can not remove your card details from their account without adding another card that they will charge and when you eventually find a number to complain with they quote their terms and conditions you have to phone up to cancel etc etc For me setting up your terms and conditions of business ensuring you make it extremely difficult for customers to cancel is unethical at best Then I come to Trustpilot and guess what I am not alone in complaining Stay clear is my advice
Shane Holmes
6727 reviews
N/A
1 year ago
VERY POOR SUPPORT AND OVER PRICED
VERY POOR SUPPORT AND OVER PRICED Do YOUR SELF A FAVOR AND LOOK AT ALTERNATIVES LIKE SPLASHTOP We have 25 desktops and paying 1000 dollars a month We get NO SUPPORT We are slowly going to move all our machines over to desktop Later GoToMYPC
charlie
6727 reviews
N/A
1 year ago
be aware do not setup any direct debit
be aware do not setup any direct debit account with gotomypc as in they term of service they will be able to taking out what ever amount they want for the start we has been paying 14 38 for the first 1 year and for the last 5 months they managed to take out direct debit of 94 40 we contacted to get the refund but has been told by gotomypc that they can just charge whatever they want and nothing we can do about it From Seakargo ltd
A Customer
6727 reviews
N/A
1 year ago
Sociopathic Company
Awful awful awful As others have noted this sociopathic company makes it virtually impossible to cancel their service and they will not provide prorated refunds if you prepaid for a year or more yet are dissatisfied As others have noted their technical support is horrible Stay FAR away from LogMeIn s services including GoToMyPC
AndrewF
6727 reviews
N/A
1 year ago
Used GoToMyPC for years then hit with 700 price increase
Been using GoToMyPC for years and been very happy Just received my renewal bill including a hefty 700 price increase They did tell me that a renewal offer had been sent 2-3 months before the due date but I can t recall receiving such an notification Needless to say I ve cancelled our subscription to the service
