Hansonsauctioneers Reviews

Awful service and no communication

Awful service and no communication amongst staff either This was in 2018 before the pandemic Please don t use pandemic as an excuse

Stay away international buyers and sellers

Bought a lot I was happy getting As it went very cheap I am an international buyer but had the item shipped to a friend in England They shipped the item a 2 piece porcelain compote The top plate did not fit in the box so was just put in sideways touching the sides so that was of course in pieces when it arrived I took pictures of the box item and so on as requested But they then claim I can not get compensation since I have the piece here in Denmark but the box in England I have heard many excuses but not one like this before So international or non local buyers This is not a place to use at least not their own shipping As they do not know how to pack For sellers not the place to sell as they do not get the right value for their items

Do not buy from Charles Hansons company

Yet again Charles Hanson says he will arrange to collect and repair and return the picture we bought in his auction that was then damaged by his compnay yet still sent to us we have had had to do all the chasing now over 100 emails and been made to feel the guilty party His replies try to make out that he has done the right thing but he just delays and delays and you have to chase and chase We have got a restorer who is doing a reduced price as a favour to a family memeber and yet Charles queries that - so asked him to collect and repair himself and return We have paid for this picture months and months ago and have had to spend so much time chasing and still have a damaged picture Charles your attitude to your customers says a lot about you and I would stronlgy warn anyone of buying from your company if this is how you behave Please do not do another of your time wasting glib answers trying to paint you as in the right - just do what you said you would do and collect and repair and return which will cost you a lot more than we were getting it done for but that is entirely your fault as was the damage to our picture as it was done by your comapany Any decent comapny would have repired it before sending and at the very least profusly apologies and had it repaired long ago to the customers satisfaction - but not you

How not to auction valuables

The initial contact with Steve at our home was very efficient He enthused about the value of the items and even said should it not sell for his minimum price I ll buy it myself He took the items away promising an official valuation but nothing came I contacted Steve who apologised Then the listing wasn t correct and he promised to update tomorrow Did not Chased again and a further day later it was updated I complained that it was a disappointing start The auction arrived and went with absolutely no feedback and after I contacted Steve again he explained that they would have contacted us in a couple of days He also said it was bid up to 300 but our reserve his recommendation stopped the sale We rolled over and David then suggested dropping the reserve altogether We declined and it entered the July auction Exactly the same no feedback during the auction and aftersales - none An invoice arrived a week later with sale value 0 Finally a lady called to arrange collection I told how poor this experience had been and all that I have written here and she apologised for this without offering any explanation except that we are very busy She also announced that they had received NO bids which was a contradiction of what Steve had said Would not recommend this company - no customer service expertise or technology I guess had it sold they would have been first in the queue for their undeserved high fees

Beware

I had some Harry Potter books sold by this auctioneer house my biggest mistake ever The books were put into auction over 2 years ago firstly I was told didn t reach the reserve I asked for them to be put into the next suitable auction with the same reserveThe books were sold for under my original reserve after lots of phone calls emails calls not being returned I was then ignored completely 2 years later I received my payment for the books was told it was an oversight Would never deal with them again Hi sorry for the late response to your reply I had an emergency to sort out I am disgusted with the way I have been treated by your company I only had a response from yourself as I had put a review on trustpilot All my calls emails were ignored for nearly 2 years I disagree with your response I had a reserve on my books which was ignored I would like to take this matter further can you confirm what governing body that you are a member off I would also like written evidence you have which shows I would accept a much lower offer than my reserve Thanks

NEARLY 40 COMMISSION

NEARLY 40 COMMISSION CHRISTIE S AND SOTHEBY S ONLY CHARGE 26 ANSWER ME THIS QUESTION MR HANSON WHAT MAKES YOU 14 BETTER THAN THEM MY REPLY SO YOU DON T CHARGE 40 NO YOU CHARGE 39 6 WHEN YOU TAKE IN TO ACCOUNT SALEROOM CHARGES BIG DEAL A DIFFERENCE OF 0 4 AND I ACTUALLY SAID NEARLY 40 WHAT PART OF THAT DON T YOU UNDERSTAND YOU LOT REALLY ARE LAUGHABLE AS WELL AS GREEDY AREN T YOUAND EXACTLY WHAT IS THERE TO INVESTIGATE IT S ALL THERE IN BLACK AND WHITE I HOPE MR HANSON ENJOYS HIS ILL GOTTEN GAINS IN PRISON

Misleading and incomplete description

Misleading and incomplete descriptionOne would think that for a prominent well-known auction house honest and accurate descriptions are given for online auctions However these cannot be trusted and are misleading as I have sadly experienced

PLEASE AVOID

My friend was told he could potentially make 450- 550 for a huge lot of collectable model cars and this so called auctioneer actually sent him a cheque for 21 Avoid like the plague

Please do not use these cowboys

Please do not use these cowboys Hidden fees lost items crazy excuses lies lies and more lies Promised so much delivered nothing My aunt s collection was handled so badly and it s left a bitter taste with all the family More Charles Manson than Charles Hanson