Auctioneum Reviews

Beware postal charges

Bought a pair of earrings in the auction for 110 plus standard buyer charges etc No problem all clear so far Asked Auctioneum for a quote to post them to me Auctioneum quoted delivery charge of 50 via FedEx for ONE PAIR OF EARRINGS I asked them to send via Royal Mail Tracked instead Much cheaper Auctioneum say they only send via Fed Ex and that if I want Royal Mail they would charge me 12 for packaging yes this is still ONE PAIR OF EARRINGS and I would have to ask Royal Mail to collect them from Auctioneum and charge accordingly for HOW much Let s be clear we are not talking about a goat a giraffe an elephant a guitar or even a book here We are talking about a PAIR OF EARRINGS I asked Auctioneum twice for a forum where I could report this experience radio silence Glad I found Trustpilot

won an item for 27 they charged me

won an item for 27 they charged me nearly 30 for postage for something that would fit in a small padded envelope It s a rip-off there are plenty of other auction houses i recommend you use them

be careful when purchasing they say

be careful when purchasing they say postage on all lots but that not true and then refuse to put back into auction if unable to arrange collection

customers treated with contempt

Condition report was carried out by a porter with no knowledge of thew item he was reporting on When it arrived there was an important piece missing Lucy s response was my request for a condition report was not precise enough The porter would only describe what was present not what was missing This auction houses attitude to their customers is contempt Buyer beware

Danger

Stop be aware this auction wanted to charge me 90 -NINTY- POUNDS to post 65 stamps worth 10 pounds I ended up paying the 10 pounds they charged me 5 pounds for packaging although I told them to throw the stamps in the bin worst ever auction experience I ever had