Haverhillcarxchange Reviews

Initially a good experience test drive was good Car is lovely Found out later that the car had failed its MOT Arranged to collect car six days later Told the day before we had arranged to collect it it had failed again and I arranged to collect it two days later Upon collection everything was good sales person was polite explained everything and it went very smoothly

Purchased a Vauxhall Insignia from this Garage Went to pick it up and they had put the wrong day in their calendar It was therefore not prepped the seat handle had not been replaced like I had requested and upon getting it home it was clear it did not have the rear washer jet A small omission I perhaps should have spotted before but was certainly not made known to me by the garage The more major problem is that I then had an engine light come on the dashboard less than a week in to my ownership Phoned them up and they did to be fair to them agree to take a look and potentially repair it I brought it back to them and was told it was an emissions issue perhaps down to a sensor being dirty and this can often be the case when cars have sat around on a forecourt for a while and it will most likely clear up They cleared the engine codes and off I went At the time I made the manager owner aware that we were moving 200 miles away in the next few days and would not be able to return without significant inconvenience Fast forward a couple of weeks later the warning light reappears I am now 200 miles away so do the sensible thing and take it to a different garage closer to home who try and provide a fix Alas this does not work so we phone Haverhill again they insist that the warranty has now been voided which it may have been either way its irrelevant as they have supplied me a car that is not of satisfactory quality and yet they offer no option but for me to drive all the way back down 200 miles and they ll take a look insisting that they have nothing against me but it is our fault for buying a car and then moving home Having sought advice I am currently in the formal complaints process with them and waiting for a reply I am hoping this is dealt with by the manager owner I spoke to when I revisited with the engine light problem initially as he was reasonable and seemed to genuinely care about his business customers Should they offer to repair replace or refund me I will overall be left quite happy with their service and will adjust this review as such Bad cars happen and I am no stranger to that so I don t think these are bad people perhaps just bad luck and a bit of poor communication I know they reply to reviews so will be interested to see what they reply to this Either way once this is resolved I will edit the review to reflect their actions UPDATE This situation developed quite nicely after this review The man I spoke to before called John phoned me and after some discussion about the specifics they agreed to pay for it to be taken to a garage located locally to me They paid for it to be diagnosed again by this garage who determined it was a problem with the cat and that the cat and the sensors previously mentioned would need replacing Haverhill agreed to pay for this and the work was carried out Since then we have had 0 problems with the car and the engine warning light has not reappeared Whilst it is disappointing that the car was ever sold in the state it was these things do happen and thanks to John it is now fixed I couldn t be happier with the conversations I have had with him and the solutions he offered I d recommend talking to him if you do consider Haverhill Overall they have good prices on cars and their sale process is quick and easy they let you test drive it how you like and rest assured they will take care of any issues if and when they arise Big props to John

Recently purchased a Hyundai Prices were great compared to national average No hidden extras Sales staff are genuine and helpful Optional extended Warrantee as well - which is nice Clean car relaxed - and give you space to make decisions you need to Very refreshing experience and would recommend to others

Great service today at Haverhills car xchange left to look as long as I wanted not pushy and when I was ready to work out a deal they were very accommodating I left a mat behind my bad as I left and they re posting it out to me Every confidence that I ve got a good deal Highly recommended

I recently purchased my new car from Haverhill Car Xchange From looking online to eventually visiting the site to look at the vehicles face to face the whole shopping experience has been a joy It can be a challenging to find the right vehicle for a long term investment but the guys at Haverhill Car Xchange made the whole process a lot easier for us We had some questions online before we visited the site which they kindly answered out of hours When we had an idea of what vehicles we liked and arrange a test drive we were welcomed with a smile and all our questions were answered in a polite manor When we decided on the car we had some further questions and actions that were all answers very promptly and all actions were fulfilled We collected the car recently and are very happy with the purchase the whole family feels safe in our new car We would strongly recommended the team at Haverhill Car Xchange

This is my 4th car I have brought from carxchange I would highly recommend getting a used car from these guys you don t get harassed by a pushy salesman while looking around everything is explained in detail and any faults are fixed before you collect the car great job again guys

Great customer service vehicles and they prioritise safety and quality Love the fact you can also buy extended warranty

Have just acquired a used Peugeot 2008 from Haverhill Car Exchange very pleased Josh Paul made the transaction easy also got a fair price for my vehicle in Exchange I have purchased the recommended additional warranty and am confident that this company will provide excellent after sales service if required

A great range of cars No hard sell on finance or warranty All the staff are friendly and knowledgeable Had a slight hiccup when collecting my new car but this was rectified within 24 hours at my convenience All round good experience Highly recommended if looking for a new used car

We loved working with Haverhill Car Xchange Buying a car can be a nerve wracking experience but Haverhill made it seamless and quick We never felt like we were being pressured into anything and they were extremely knowledgeable about all of our questions We love the car we bought from them and would definitely buy from them again in the future