Henleystoves Reviews

Name: Henleystoves
Address: N/A, N/A, N/A, N/A, US
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Rating: 1.29

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1.29

14 reviews

Very Poor Rating

Based on authentic user experiences

Rated 1.29 out of 5 by 14 Happy Customers

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6807 reviews

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8 months ago

Henley Stoves A Disastrous Investment

I made what I thought was a dream purchase a HETAS compliant stove from Henley Stoves but my experience has been nothing short of a nightmare Two years ago I was captivated by the allure of a beautiful stove that promised both functionality and aesthetic appeal However the reality of my investment has been a far cry from my initial excitement Let s start with the positives - the stove looked stunning With its elegant curves an expansive window to watch the fire dance and the promise of ample heat I had high hopes for it It was meant to be the focal point of my home providing warmth and ambiance for years to come However the trouble began before I could even enjoy its radiant glow Installing the stove was a bureaucratic nightmare taking over six months due to the complications of finding a certified installer during lockdowns By the time I could finally bask in its warmth winter 2021 2022 had arrived In autumn 2022 I did what any responsible stove owner would do and had it serviced by a certified installer That s when the bombshell dropped - the inside boards of the stove were all warped and cracked My installer informed me that while they might survive another season it was time to consider replacing them Naturally I turned to Henley Stoves for support thinking that a quality product from a reputable company would be backed by a reasonable warranty To my dismay Henley Stoves washed their hands of the issue According to their response the bricks were not covered by the warranty This came as a complete shock to me since the warranty I received did not specify any such exclusions What s worse these so-called bricks aren t even bricks They appear to be some sort of fireproof board resembling MDF which apparently costs a small fortune to replace If they were indeed bricks they shouldn t crack so easily in the first place My disappointment in Henley Stoves knows no bounds I had placed my faith in them when I made my purchase believing I was investing in a top-tier product Now I find myself shelling out 56 euros plus delivery every two years just to keep the stove running thanks to the necessity of replacing these shoddy bricks This is neither practical nor feasible Henley Stoves unclear and ever-changing warranty policies are a red flag for any potential buyers I strongly advise against purchasing any products from them Consider your options carefully before falling into the same trap I did Don t let their alluring promises lead you astray you ve been warned UPDATE In a desperate bid to salvage my investment I had to purchase a few grog bricks for under 3 quid each With some elbow grease and an angle grinder I managed to cut them to shape and surprisingly they re working like a charm This DIY solution should never have been necessary with a reputable product and it further highlights the inadequacies of Henley Stoves offering

Kathleen

Design of stove is disastrous

Design of stove is disastrous Grate is only in the middle ashes needs to be dragged to the centre to allow it to fall into the grate While trying to do this ashes flies everywhere Ashes box very flimsy hard to carry when full as its so wide and unstable

daimon bowland

Doesn t send and keeps hold of money

Bought parts 4 weeks agoEvery day was told it had been dispatched and I d get my tracking number that dayEventually demanded a refund

Trish

Dreadful Company

We purchased a Henley stove last week from Cormac in MCD Stoves Sheds based in the Naul Co Dublin Cormac from MCD said that MCD were due a delivery from Henley s on Wednesday as this is their delivery day and that Henley s delivery didn t deliver the goods on said day Today is Thursday Apparently Henley s driver has gone awol and the Henley team can t get in contact with him According to Cormac from MCD Henley s aren t giving him any more information I contacted Henley s explained the situation and I was told that they can t give me any information and they can only deal with MCD Henley s can you please open up you communication channel and let your customers know firstly- why you didn t deliver the goods on Wednesday and didn t bother to inform your customers and secondly - what has happened to your delivery driver It all sounds very bizarre For these reasons I wouldnt recommend dealing with Henley Stoves

Bernadette Lane

Purchased a New stove in November 2022

Purchased a New stove in November 2022 I had problems with Door latch coming loose also with door Hinges I wrote to Henley Stoves on two occasions Got no Reply WhatsoeverSimply don t Want to know ObviouslyWould not Purchase Henley againEamonn

Geraldine Powell

Terrible customer support

We moved into a house with a new Henley stove installed It smokes and sets off our fire alarm Henley says they won t give support because it is the installer s problem but I don t know who the installer was They boast that they are Ireland s leading stove manufacturer and winner of Irish best managed companies and yet they take no responsibility and will not help an owner caught in the middle

tom bannister

Absolutely useless company

Absolutely useless company emailed several times over a problem with an apolo 5 kw multi fuel stove on full our pet dog was nearly sitting on it all professionally fitted and bought new all correct fuel used clean flue only problem no heat HENLY No reply I suggest you stay clear 1500 wasted

John Lane

I purchased a Henley Lisbon 900 stove

I purchased a Henley Lisbon 900 stove for over 2 100 in November 2020 from a stove supplier in Midleton and paid another 1000 to have it installed When lit smoke leaks through the fire rope around the edges of the glass door We have contacted Henley Stoves in Kerry numerous times about this issue as the stove has a 5 year warranty This warranty is also detailed on the Henley Stoves website Their sales rep agreed there was an issue and agreed to come to inspect the stove which never happened After further calls over 1 2 a year he agreed to send out a replacement wider fire rope Needless to say this hasn t happened either We have also contacted the stove manufacturer Thermofoc in Portugal Their only email response was to contact Henley Stoves in Kerry I so regret installing this particular stove and advise anyone thinking of purchasing a Henley Stove to give them a wide berth Buyer beware

customer

Garbage

Purchased one of these stoves about 5 years ago and can truthfully say they a shocking Smoke comes bellowing out around the door seals at various time The bars in the front are completely bent from heat even though only wood was used Contacted customer services they blamed the chimney A really poorly made stove

Elaine Dunne

We have a Hanley stove with back

We have a Henley stove with back boiler This is our second stove the first one the pipe inside burst and destroyed our floors and it took a long hard fight to get them to replace the stove and floors with no apology The stove was less than 2 years old Now today our second stove is now leaking it s now out of warranty Would not recommend these stoves at all We only burn logs and sometimes some birketts but never over fired