Hiflow Reviews

Hiflow small enough to care large enough to cope

2.33
6 reviews
Poor Rating
Based on 6 user experiences

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G

All the gear but no idea

Poor customer service - don t try and complain - lied about where to get my engineers report - left me with no details of what was needed to be repaired Avoid
K

Avoid at all cost

Initially seemed like they knew what they were doing or talked a good game Sent out as part of a home emergency claim through Homeserve Had a leaking boiler was told I needed a part they got the part fitted it Still leaking Same again with another part At this point they said boiler was beyond economical repair and home emergency wouldn t cover anymore I now have no control over heating thermostat doesn t work now Called for advice as up until the last visit I always had control over the heating and was pretty much told Sorry not our problem Taking no responsibility for to try to rectify or check their own work
A

Very pathetic service

Avoid at all cost Had an engineer in for a boiler checkup through UW No issues with the boiler until the checkup 10 minutes after the checkup was finished boiler is leaking badly The report that was 100 perfect was fabricated Another engineer had confirmed that the damage was done on purpose The report was marked incorrectly and the boiler wasn t checked properly Another engineer has found couple of other issues with the boiler UW is investing them as subcontractors Avoid at all costs
C

Horrible service with poor customer

Horrible service with poor customer service on the phone and inefficient technical engineering team This seems to be contracted from D G for boiler services Rude over the phone inflexible appointment times the so called engineer came with no parts Then 7 days later for a leaking boiler the problem is not fixed All made worse but lack of apology and explanation with company not answering the phone
A

Saved the day

Top notch service Same day service Guy turned up Diagnosed fault Returned later with part Saved the day
M

Big thanks to guys for getting me up

Big thanks to guys for getting me up and running yesterday Phoned Domestic General the guys were out same day

About Hiflow

Gold Accredited Installer As a Worcester Bosch Gold Accredited Installer we are accredited to install Worcester boilers both Combi Heat only System boilers to the highest standard All new Worcester Bosch boilers come with an industry leading no quibble guarantee We can also offer advice and...

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About Hiflow

Hiflow – Small Enough to Care, Large Enough to Cope

Hiflowis a family-run heating and plumbing business established in 1990, operating from two bases in Clydebank and Glasgow. The company serves a wide central area of Scotland, including Glasgow, Renfrewshire, Ayrshire, Lanarkshire, Edinburgh, The Lothians, Stirling, Falkirk, and Stirlingshire. The slogan "small enough to care, large enough to cope" reflects their local focus combined with the capacity to handle extensive domestic heating and plumbing requirements across the region.

The company specialises in the installation, diagnosis, and repair of domestic heating boilers and plumbing networks. Hiflow also provides an extensive joinery service, including the installation and repair of kitchens, flooring, doors, locks, and other general joinery work. Their operations are supported by fully computerised telephone, call management, and invoicing systems designed to offer a prompt, efficient, and cost-effective solution for all customers.

Gold Accredited Installer and Worcester Bosch Expertise

Hiflow is a certifiedGold Accredited Installerfor Worcester Bosch boilers. This accreditation confirms their capability to install both Combi and Heat-only/System Worcester Bosch boilers to a high standard. All new Worcester Bosch boilers include an industry-leading, no-quibble guarantee, which Hiflow supports as part of their service offering. In addition to installation, they provide advice and pricing on the latest heating controls, including smart phone apps for boiler management.

24-Hour Emergency Service and Routine Maintenance

The company offers a24-hour Emergency Call-Out servicefor genuine emergencies outside normal working hours. The dedicated emergency number is answered in the evenings and at weekends. Hiflow also provides boiler service contracts, routine servicing and maintenance, and breakdown support to help maintain system reliability and efficiency.

Customer Feedback and Service Standards

The customer reviews highlight qualities such as prompt same-day attendance, thorough and efficient work, clear communication, and tidy completion. Customers frequently note that engineers explain the work, ensure systems are functioning correctly, and provide follow-up documentation by email. This feedback underscores Hiflow’s commitment to delivering a professional and reliable service across its coverage area.

For customers in Central Scotland requiring heating, plumbing, or joinery services, Hiflow presents a local provider with the resources to manage both routine and complex domestic projects.