Hisense-usa Reviews

NEVER AGAIN

I purchased a Hisense portable AC unit from Lowe s on 6 6 24 which cost 489 73 Model AP0822CW1W On 8 7 24 it stopped cooling so on 8 8 24 I called Hisense customer service and all I got from the representative was attitude and rudeness I was told by her that I would have to accept another AC unit because they would not give me a refund as I requested as long as they had replacement units in stock So I went to our local Lowe s and explained the situation and a Lowe s customer service rep called Hisense customer service to request a Refund Authorization Number as instructed by one of the options on the phone menu and was told they do not give authorization numbers When she questioned him as to why He hung up on her Thank God the supervisors at our local Lowe s worked with me and credited my Lowe s card I was even refunded 59 97 for the extended warranty that I purchased I WILL NEVER BUY ANYTHING ELSE THAT HAS THE HISENSE NAME SO BUYER BEWARE

absolute worst retailer I ve ever dealt with

truly as bad an experience as Ive ever had with any company in my nearly 70 years and all this over a simple and inexpensive remote control for a less than 2 week old window ac long story short remote stopped working 2 weeks after i bought the ac from lowes this was for a stroke victim and a working remote was a must i got in touch with hisense and did every test on the remote that they asked me to do it failed all of them this did not stop them from continuing to give me the run around mind you i had the receipt the model and everything else they wanted but they wanted a serial for the ac unit for the life of me i couldn t find it but i did get an email from lowes customer service saying sometimes its inside the unit i was not about to start taking this thing apart so i got back in touch with hisense customer service and they insisted they couldn t help me without the ac serial this of course as i later found out was bull case closed that s when i asked the better business bureau to step in within a couple of days hisense miraculously found a way to send me a new remote amazing but the thing that pissed me off the most is this miserable company didn t give a rats A that this a-c unit was going to be used by someone who couldn t operate it without a working remote pathetic sorry that i had to leave 1 star they deserve so much less

Bad company bad products

TO WHOM IT MAY CONCERN I AM WRITING TO EXPRESS MY EXTREME DISSATISFACTION WITH THE HISENSE SMART AIR CONDITIONERS I PURCHASED LAST YEAR I BOUGHT FOUR UNITS EXPECTING RELIABLE PERFORMANCE AND SMART CAPABILITIES HOWEVER THIS HAS BEEN FAR FROM THE CASE BEFORE I EVEN GET INTO THE DETAILS I WANT TO CALL OUT THE BETTER BUSINESS BUREAU BBB FOR FAILING TO DO THEIR JOB BOTH MY WIFE AND I SUBMITTED COMPLAINTS ABOUT HISENSE ONLY TO HAVE THEM DELETED WITHOUT ANY FOLLOW-UP OR ATTEMPT TO RECTIFY THE SITUATION THE BBB IS SUPPOSED TO HELP CONSUMERS GET JUSTICE BUT INSTEAD THEY VE DONE NOTHING TO HOLD THIS BUSINESS ACCOUNTABLE WHICH ONLY EXACERBATES THIS ALREADY FRUSTRATING SITUATION THIS YEAR TWO OUT OF THE FOUR UNITS LOST THEIR SMART FUNCTIONALITY HISENSE REFUSED TO ISSUE A REFUND AND INSTEAD OFFERED TO EXCHANGE THEM ONLY IF I CUT THE CORDS THIS WOULD HAVE BEEN A POINTLESS EXERCISE SINCE YOU HAD NO REPLACEMENT UNITS IN STOCK RELUCTANTLY I RETURNED THESE TWO UNITS TO COSTCO NOW TWO MONTHS LATER THE REMAINING TWO UNITS HAVE ALSO LOST THEIR SMART CAPABILITIES HISENSE PROMISED A FULL REFUND FOR BOTH BUT HAS SINCE FAILED TO RESPOND TO ANY OF MY ATTEMPTS TO FOLLOW UP THIS LEVEL OF CUSTOMER SERVICE IS UNACCEPTABLE AND INEXCUSABLE I DEMAND IMMEDIATE ACTION TO RESOLVE THIS MATTER EITHER PROVIDE THE PROMISED REFUND FOR THE TWO DEFECTIVE UNITS OR REPLACE THEM WITHOUT FURTHER DELAY YOUR FAILURE TO HONOR YOUR COMMITMENTS AND ADDRESS CUSTOMER ISSUES IS ASTONISHINGLY POOR I EXPECT A PROMPT RESPONSE AND RESOLUTION TO THIS ISSUE YOUR COMPANY S INACTION AND LACK OF SUPPORT HAVE BEEN INCREDIBLY FRUSTRATING AND I AM PREPARED TO ESCALATE THIS MATTER FURTHER IF NECESSARY SINCERELY J

Never again

After a year and a half my dehumidifier broke With my warranty Hisense sent me a refurbished one They replaced a piece of junk with a piece of junk

HORRIBLE Support

IVR AI is horrible Employees are not very intelligent and very quick to tell you they cannot help but not get someone who can help They just hang up the call when they are out of scripts to read I needed an RS-232 protocol document for a 100U76N and three different calls could not produce this after the first person Georgia told me that she was going to email it to me Hisense needs to remove their RS-232 serial port if they do not publish the necessary documentation or hire support employees that can support the calls

Fridge not cooling

Fridge not cooling Technician has been notified over 48 hours ago and has yet to contact me I will take the fridge back to Costco than to have Hisense pay this Technician to repair it Very Disappointed

Customer service is very bad

Customer service is very bad and warranty process is terrible Submitted a warranty claim for a TV that failed after about a year the TV had a 3 yr warranty Had to talk to several customer service representatives over a period of weeks and had to email them photos of the TV and receipt multiple times same photos to different reps at different times waited on phone hold numerous times talked to a customer service supervisor then waited for and received a repair part then waited for a repair technician who attempted a repair and took more photos then verified the TV was still not working Then I had to fill out and return the TV Exchange Refund Authorization Request form and submit to Hisense with more of the same photos and receipt After a month they finally approved the claim and sent me a replacement TV however they don t take the broken one so I had the hassle cost of disposing of it myself I really think their warranty process is designed to wear you down hoping many will just give up and go buy a different TV

We purchased a Hisense Electric Range

We purchased a Hisense Electric Range Model HBE3501CPS on 10 26 2024 and had Lowe s deliver it on 11 07 2024 On January 4th I was in the process of frying chicken in a normal skillet not cast iron or anything stupid Yet heard a LOAD POP and walked over to find the glass top part of the stove had a HUGE CRACK from the burner the skillet was sitting on that shot all the way across the top of the stove I have made several phone calls for customer support THINKING their 1 year manufacture warranty would cover this to be told ABSOLUTELY NOT They claimed that all units were tested and passed Like I DO NOT THINK THIS IS TRUE We literally got to use this stove for 1 1 2 months That is ridiculous This company does NOT stand true to the one year warranty Please DO NOT BUY THIS PRODUCT HUGE WARNING ABOUT THIS COMPANY THEY DO NOT STAND BEHIND THEIR PRODUCTS I JUST DONT WANT SOMEONE ELSE TO HAVE TO GO THROUGH THIS MESS PURCHASE A BETTER NAME MANUFACTURE LIKE MAYTAG GE OR LG SAVE YOUSELF AND YOUR INVESTMENTS

NEVER EVER buy this product

NEVER EVER buy this product I was a fixed income so bought this tv after 1 month of having it it BROKE they claimed they d have a technician come out they never did and never called back i called back 3 days later and they told me my TV is physically damaged that I broke it and there s nothing they can do My TV is not physically damaged it s all internal THIS PRODUCT SUCKS AND THEIR CUSTOMER SERVICE IS EVEN WORSE NEVER EVER BUY ANY HISENSE PRODUCTS WASTE OF MONEY FOR THEM TO NEVER FIX SHIT