Hkjewellery Reviews

Does not respond to queries

We chose HK to design a pair of wedding rings with a clear and specific design we travelled from Yorkshire to London to meet in person to ensure we were clear in our design specifications After the initial consultation we felt rushed into agreeing the design as we were time limited 6 months and left feeling slightly apprehensive and as though we didn t have time to review and consider the design When the initial CAD design was sent through we questioned it immediately as it was so far from our design specifications in terms of size and structure of the rings and reminded the designer of the rings we had tried in store and the desire for the rings to feel delicate but were reassured that the CAD built the ring heavier than it would seem when completed to allow for polishing finishing etc Obviously HK is a well regarded and reviewed company so we took this advice in good faith However the rings we received were absolutely nothing like the rings we discussed at the design stage and were reassured we would receive at CAD stage We have evidence of these discussions via email We immediately got in touch with HK who reassured us there was lots to be done to get the rings to something we would love however this was limited to reducing the dimensions of the rings slightly and when we questioned what our next steps were if we were still unhappy we were told it was our fault for choosing the wrong design for us We reminded the designers of the rings we had tried in store and how we had been so specific in our design spec luckily we had taken photos at the sketch stage as this evidenced that even the band was the wrong shape The fit of the rings was also wrong as we were told this was something they couldn t advise on unlike any other experience of buying rings having them fitted in any other jewellers The whole experience caused a significant amount of stress at what should have been a lovely time and we decided to cut our significant loses and find another jeweller who managed to create lovely rings from them by removing most of the ring and completely changing the style of ring he was also shocked at the design and finish particularly considering the amount we had paid Eventually we decided to buy new wedding rings as the whole experience was so tarnished We would strongly advise anyone to find a small independent jewellers we wasted 5000 on these rings including trying to get them to a point we were happy to wear After the service we received from an independent jeweller we would strongly advise anyone to avoid this company and find a smaller independent jewellery designer that will respond appropriately to your concerns at any stage of the design process