Harriet Kelsall Bespoke Jewellery | Unique & Hand Crafted
Based on authentic user experiences
Dee Bee
6723 reviews
N/A
9 months ago
Silence is not golden Or silver
Does not respond to queries
VEH
6723 reviews
N/A
9 months ago
We chose HK to design a pair of wedding
We chose HK to design a pair of wedding rings with a clear and specific design we travelled from Yorkshire to London to meet in person to ensure we were clear in our design specifications After the initial consultation we felt rushed into agreeing the design as we were time limited 6 months and left feeling slightly apprehensive and as though we didn t have time to review and consider the design When the initial CAD design was sent through we questioned it immediately as it was so far from our design specifications in terms of size and structure of the rings and reminded the designer of the rings we had tried in store and the desire for the rings to feel delicate but were reassured that the CAD built the ring heavier than it would seem when completed to allow for polishing finishing etc Obviously HK is a well regarded and reviewed company so we took this advice in good faith However the rings we received were absolutely nothing like the rings we discussed at the design stage and were reassured we would receive at CAD stage We have evidence of these discussions via email We immediately got in touch with HK who reassured us there was lots to be done to get the rings to something we would love however this was limited to reducing the dimensions of the rings slightly and when we questioned what our next steps were if we were still unhappy we were told it was our fault for choosing the wrong design for us We reminded the designers of the rings we had tried in store and how we had been so specific in our design spec luckily we had taken photos at the sketch stage as this evidenced that even the band was the wrong shape The fit of the rings was also wrong as we were told this was something they couldn t advise on unlike any other experience of buying rings having them fitted in any other jewellers The whole experience caused a significant amount of stress at what should have been a lovely time and we decided to cut our significant loses and find another jeweller who managed to create lovely rings from them by removing most of the ring and completely changing the style of ring he was also shocked at the design and finish particularly considering the amount we had paid Eventually we decided to buy new wedding rings as the whole experience was so tarnished We would strongly advise anyone to find a small independent jewellers we wasted 5000 on these rings including trying to get them to a point we were happy to wear After the service we received from an independent jeweller we would strongly advise anyone to avoid this company and find a smaller independent jewellery designer that will respond appropriately to your concerns at any stage of the design process
The Dalys
6723 reviews
N/A
9 months ago
Re-imagine jewellery
After my Nanna passed I inherited a quite big chunky ring which wasn t my style but loved the colour of stones within it purple garnet and white topaz I reached out to HK who had designed a ring for me previously to see if they were able to reimagine the ring into something else I could wear regularly and have a piece of my nanna with me Chloe was amazing bringing to life my thoughts and personal style and created a pendant and earring set which I received today and Love Love Love Whilst there I also asked Chloe to design a simple topaz ring which I d dreamt about the night my nanna passed and I hadn t been able to find it elsewhere or get it out my head since Chloe was really accommodating and sourced several topaz stones for me to find the right colour and designed a modern and simple setting Again I m in love with it Thankyou to all the team that helped me translate my thoughts into reality x
Grace Dolman
6723 reviews
N/A
9 months ago
Exceptional craftsmanship
I took an heirloom ring to the Cambridge shop to explore options for repair remodelling The ring was broken and unwearable in its current state The ring was remodelled and repaired and is absolutely transformed This was a surprise gift for my mother and she was absolutely speechless at the result Amazing designers and technical team and great value for money We could not be happier with the whole process and the end result
Pen Granger
6723 reviews
N/A
9 months ago
If you can t find what you want on the high street
If you can t find what you want on the high street Harriet Kelsall is the perfect solution We met with Francesca to design our engagement ring and wedding rings firstly over Zoom and then in person We even took our dog The whole experience was fantastic and we can t thank them enough I purchased a diamond separately checks were quite rightly done on its provenance and we designed a ring around it Loads of options were discussed and Francesca was very informative and patient We couldn t be happier with the rings -
Simon
6723 reviews
N/A
9 months ago
A truly fabulous service and product
It was such a pleasure to work with HK Jewellery to create our wedding rings The team absolutely understood what we were looking for When we received the rings a couple of weeks ago we were absolutely delighted with the result We cannot speak more highly of HK Jewellery s craftsmen s skills and of the service provided by their staff
M S
6723 reviews
N/A
9 months ago
What an amazing and talented team of designers
What an amazing team of designers Words can t describe how my wedding and engagement ring turned out they re absolutely beautiful I had a set of rings that had become too small so came to the studio with my hand drawn design the wedding ring with a centre stone and our family birthstones to each side in greens and blues and the engagement ring with moon and stars using our original diamonds When we came to collect the rings I was overwhelmed with emotion they d bought my design to life and looked more beautiful than I had imagined thank you to Alice and all the designers who worked on my ring set you are all so incredibly talented
Juliet
6723 reviews
N/A
9 months ago
We searched various jewellers but none
We searched various jewellers but none had the desired colour sapphire I really wanted then I came across HK bespoke jewellery on a google search and the location was just over an hour away so I made an appointment and the studio was was beautiful set in stunning countryside surroundings we were greeted by Dalia and Chloe both made us feel so welcome the studio is very relaxing and your surrounded by the collaboration of the designers work very unique to each designerChloe drew my design and gave me measurements of each oval cut diamond and sourced a stunning violet radiant cut sapphire the setting was in white 18carat white gold I was updated via e-mail during the whole process approximately 9weeks to completion The finished item is beautiful beyond my hopes it s so special as it s a 45 th wedding anniversary present the whole team has worked wonderfully together with their skill set so I cannot thank or praise them highly enough if you really want a personal touch and choice from such skilled artisans HK has the complete package Thank you Chloe Juliet Ian
Jessica Patrick
6723 reviews
N/A
9 months ago
I had an amazing experience with the St it
I had an amazing experience with the St Albans team designing my 21st birthday necklace It was such a calm and patient environment where I could be indecisive and take my time with design with the lady even printing off a diy design so I could see the size on my person Necklace turned out beautiful and better than I imagined
Monica Ginley
6723 reviews
N/A
9 months ago
Amazing ring
My partner I went to Harriett Kelsall in Cambridge We were appointed a fantastic designer called Amy Vinn She carried out the design passed on the information to the team who came back with an amazing diamond ring for our engagement They also got it made in the few weeks we gave them before we fly off to celebrate xThank you all x I can t wait to wear it