Icab Reviews

Very good polit service

Very good polit service

Efficient

Efficient friendly and professional staff We would recommend this company without hesitation

Within 15 minutes of Alessandra at Professional in a crisis

Within 15 minutes of Alessandra at NatWest insurance team contacting ICAB Marni from ICAB customer service team placed my family in emergency hotel accommodation due to a collapsed soil pipe Marni was professional sympathetic and helpful throughout the whole process thank you so much

ICAB REVIEW

I was referred to ICAB by my insurance company We needed rehousing as we had water damage in our home My experience with them was excellent from the start The Representative that helped me with my claim was Rosemary Gordon she was always extremely helpful understanding and very efficient We experienced some difficulties finding the most appropriate accommodation for us During this process Rosemary was very supportive

Thanks Gail

It has been a very challenging and daunting day At 6 pm after several unsuccessful attempts to clear our blocked drains it became clear that due to blocked toilets we would need emergency accommodation for 5 adults the evening before Good Friday until at least Easter Tuesday What a nightmare As soon as I spoke to Gail I felt instantly reassured She quietly and professionally took control of tne situation filtered and clarified tne information she needed and efficiently and empathically looked at providing a workable solution for us She was a calm approachable and extremely helpful an absolute joy to deal with She is superb at her job and kept her sense of humour when mine had evaporated She s a credit to her company and I cannot praise her highly enough I was extremely anxious and agitated she listened heard me and I m delighted with tne super alternatives she found for me and my family with tne added time pressures of it being out of hours and Easter Thank you again Gail you re a superstar

I have been dealing with Rosie Gordon

I have been dealing with Rosie Gordon claims handler regarding a transaction we are both involved in Rosie has been extremely professional approachable and efficient and it has been an absolute pleasure dealing with her If all ICAB claims handlers give this level of service I have no hesitation in recommending them

I unexpectedly had to decant my home

I unexpectedly had to decant my home and obeid at icab and the team made great effort to ensure a smooth and efficient service he went above and beyond and was very patient with me during what was an incredibly stressful time

Rosemarie made the process simple

Rosemarie made the process simple Very quick to provide information and update with emails Very friendly and approachable Lovely to speak with Rosemarie on the phone The process was made very clear and understandable Thank you Rosemarie