Isoa Reviews

ISO International Student Health Insurance

isoa.org
3.91
103 reviews
Great Rating
Based on 103 user experiences

Rated 3.91 out of 5 by 103 Happy Customers

57.3%
16.5%
4.9%
2.9%
18.4%
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AI Review Summary Based on 103 reviews

Overwhelmingly positive feedback highlights responsive, helpful, and quick customer service, particularly via WeChat and WhatsApp, with fast claim resolution and guidance. Many customers appreciate affordable pricing and smooth assistance for international students, including help with enrollment and plan changes. A recurring theme is efficient support for university compliance and claim issues. Some negative reviews criticize poor coverage, claim denials, and high out-of-pocket costs, often citing misleading expectations or pre-existing condition disputes. The contrast indicates strong service for compliant cases but significant dissatisfaction when claims are contested or coverage falls short.

What customers love
  • Quick response time
  • Helpful customer service
  • Affordable pricing
  • Smooth enrollment
  • Effective claim resolution
Common concerns
  • Denied claims
  • Poor coverage
  • High out-of-pocket costs
  • Limited network
  • Pre-existing condition disputes

Last updated 1 day ago

A

Quick Helpful and Informative

Jessie was simply amazing at helping me resolve issues with my claims that were on my university s part Her responses were very prompt and she described the situation to me really well She sounded very helpful and approachable She took immediate steps and so my claim issue with my university was resolved immediately Thanks Jessie and ISO Team
G

ISO Student Insurance deserves every

Quick and informative responses and always friendly I have never had any issues and reaching out has been a breeze
W

Thank you ISO

ISO Student Insurance deserves every bit of praise I can give Being a student in London I needed insurance that caters to my needs ISO s quick specialist appointments and GP services within three days are a real blessing The fact that they re new to the scene meant I got a fantastic deal without compromising on quality
T

Ten Stars

Had some trouble finding a doctor but ISO was able to help me quickly I highly recommend this insurance
H

The customer service is great and efficient

Jessie Thank you very much to Jessie and Yuchen for their always help With their help we are no longer lonely and helpless in a foreign country This is a particularly considerate service team I would recommend
A

All the time I had a doubt problem with

The customer service is great for international students I had some problems with the overlap plans Jessi helped me a lot in choosing and transferring my insurance plans very efficient
C

Super quick and helpful answers

All the time I had a doubt problem with the insurance they were always helpful and quick to answer such as today when I sent an email in the morning and quickly received an explanation with all the details I recommend this insurance for students because it is low cost and when you need to use it if it is an injury or disease it has a good covered
D

Incredibly helpful people

Super quick answers emails and really helpful Helped me to enroll into insurance plan without any problems The customer care team is great Highly recommend
A

the best insurance plan for

Incredibly helpful people I moved to US from work and had never experienced health care as it is done here They have a WhatsApp contact option and the replies are always quick and helpful Couldn t recommend enough
G

Effective customer service and Affordable price

the best insurance plan for international students Always get great support from their customer service team and easy claims too

About Isoa

The leading provider of insurance plans for international students. Access your account page or enroll in an affordable plan option today!

United States

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