Isoa Reviews

ISO International Student Health Insurance

3.91
103 reviews
Great Rating
Based on 103 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 103 reviews

Overwhelmingly positive feedback highlights responsive, helpful, and quick customer service, particularly via WeChat and WhatsApp, with fast claim resolution and guidance. Many customers appreciate affordable pricing and smooth assistance for international students, including help with enrollment and plan changes. A recurring theme is efficient support for university compliance and claim issues. Some negative reviews criticize poor coverage, claim denials, and high out-of-pocket costs, often citing misleading expectations or pre-existing condition disputes. The contrast indicates strong service for compliant cases but significant dissatisfaction when claims are contested or coverage falls short.

What customers love
  • Quick response time
  • Helpful customer service
  • Affordable pricing
  • Smooth enrollment
  • Effective claim resolution
Common concerns
  • Denied claims
  • Poor coverage
  • High out-of-pocket costs
  • Limited network
  • Pre-existing condition disputes

Last updated 1 day ago

worst ever insurance i have seen

worst ever insurance i have seen customer care cuts the call when iam trying to explain The hospitals any one doesn t know about this insurance at all Even when i called the hospital they told me that they accept it and when iam there at hospital they were like what is this insurance basically they dont have a clue about this sh and i paid money for doctors appointment waste of money
F

The WORST health insurance EVER

The worst health insurance that you can have I am having the worst experience ever They try to steal your money all the time I am a OPT student from UC Berkeley and a lot of students have it just because it is cheaper than the other options however it will cost you more if you need to use it They are charging me more than 800 saying that I had a previous condition for a cold NEVER BUY THEIR INSURANCE
Y

This is the worst insurance ever

This is the worst insurance you can get The customer service is bad and they don t help you when you need help the most - when your sick It s cheap insurance but it s also very cheap service You ll waste too much time calling and then said they can t help you They tell you to call another company Healthsmart Don t buy this insurance
R

I read the reviews bad reviews before

I read the reviews bad reviews before but somehow trusted my guts to purchase the insurance however I would say anything but positive about this insurance company The insurance doesn t cover anything I have gotten a huge medical bill from the emergency care and the insurance company refuses to pay for it NOT student health visits are not covered at the student health centre
S

A big SCAM Don t Take it

A big SCAM Don t Take it I took ISO health insurance for a short term 3 months and paid 250 I visited doctor just for some minor reaction on skin and filed for claim of 373 They made a random case and denied the claim by saying previous conditions exist So I had to pay the entire amount What s the point of having insurance if I only have to pay the entire amount The company just makes money by making scams with people Never go with them
A

Do NOT USE THIS INSURANCE

Do NOT USE THIS INSURANCE BLOOD WORK AND URINE WAS DENIED TO COVER it They just take your money and deny the coverage Labcorp was denied I had basic coverage I opened two claims for vaccination and they refused to cover it The first vaccination bill in CVS pharmacy was paid for it After Leaving a bad review on BBB complaint they took their money back from CVS and I was sent from CVS 95 dollars booster The Second claim was urine and blood sample of 452 dollars Their refusal is not covered under routine service I do not recommend them because no matter how much they pay They will decline claims because it happened to my friend as well Wellfleet is the bill department They took their money after my coverage have ended from CVS BEWARE DO NOT USE THEM
Z

Its cheap and so is the coverage

Its cheap and so is the coverage The claims are a pain not listed updated correctly and a huge delay in processing YOU ARE ALMOST NOT COVERED IN ANYTHING been a user of OPTIMA and VOYAGER No cancellations refunds Was said to call the coverage department before any doc visit to know if my visit will be covered or not Would definitely NOT RECOMMEND IF YOU WANT AN INSURANCE YOU MIGHT WANT TO MAKE USE OF But can have it for namesake
P

THE WORST INSURANCE I VE EVER HAD

It s the worst insurance I ve ever had I would rate it 0 if I could I had ISO Silver last year when I was a student and recently I received a lot of bills from the health care providers that I have been to This insurance doesn t cover 90 of my bills even regular sickness and the therapist services This insurance is like a scam for international students who don t know much about the system here I ended up paying more than 1 600 for the doctor visits and therapist sessions Most of the reviews are fake and it s difficult to contact them when I have issues The staff were useless when I had questions They would just copy and paste the scripts they have to push the problems away AVOID IT AT ALL COSTS This company is unethical on so many levels taking money from students will try not to pay all of your bills using stupid reasons Plus they try to delete all the honest bad reviews Disgusting
D

They don t cover

It s the worst company They don t give coverage in my experience i had to go to the hospital as it was late and couldn t attend to an specialist and i ended paying the complete bill because for the company it was not an emergency That s how they respond I Completely encourage not to buy insurance from them
L

Completely ignored my claim

Completely ignored my claim no response no contact DO NOT BUY

About Isoa

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