Isoa Reviews

ISO International Student Health Insurance

isoa.org
3.91
103 reviews
Great Rating
Based on 103 user experiences

Rated 3.91 out of 5 by 103 Happy Customers

57.3%
16.5%
4.9%
2.9%
18.4%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 103 reviews

Overwhelmingly positive feedback highlights responsive, helpful, and quick customer service, particularly via WeChat and WhatsApp, with fast claim resolution and guidance. Many customers appreciate affordable pricing and smooth assistance for international students, including help with enrollment and plan changes. A recurring theme is efficient support for university compliance and claim issues. Some negative reviews criticize poor coverage, claim denials, and high out-of-pocket costs, often citing misleading expectations or pre-existing condition disputes. The contrast indicates strong service for compliant cases but significant dissatisfaction when claims are contested or coverage falls short.

What customers love
  • Quick response time
  • Helpful customer service
  • Affordable pricing
  • Smooth enrollment
  • Effective claim resolution
Common concerns
  • Denied claims
  • Poor coverage
  • High out-of-pocket costs
  • Limited network
  • Pre-existing condition disputes

Last updated 1 day ago

I

Amazing service

The whole process with this company is very easy and smooth They always have answers to my questions and provide them in a very timely manner Jessie their employee helped me and my problem was resolved completely
S

Great Customer care support by Mr Jonathan

Mr Jonathan from ISO customer care politely explained me about all the plans and its uses A great customer care provided by Jonathan and he was very helpful in selecting the right insurance plan for me
N

Prompt and efficient customer service

I signed up for the plan two weeks ago Had an issue emailed ISO last night and got an immediate favourable response this morning Pleased with the prompt and efficient customer service
Y

Excellent customer support

Excellent customer support During the purchasing process I had several issues due to my credit card and the customer care team was very helpful supportive and kind They eased everything for me significantly Thanks a lot In addition to this everything was so clear on their website so I didn t face any problems
L

Good customer care unit

Please don t hesitate to contact the Customer Care unit of the ISO Insurance if you encounter any problems about purchasing their products They helped me in solving my issue of purchasing a particular insurance plan on the Labor Day I am so appreciated their help
J

Excellent customer support

Excellent customer support During the purchase process I needed to purchase another product and the customer service team was very helpful kind and quick to respond The site is clear and objective and that helped a lot when choosing the ISO Thank you very much
S

The customer support team is amazing

The customer support team is amazing They helped me solve an issue offering different solutions and always caring to see that at the end of the process I d feel satisfied and happy So kind
T

I was having issues finding the ISO

I was having issues finding the ISO insurance from the third-party website and then reached out to customer care He was very informative and helpful guided me all the way to the ISO website and showed me how to book the appointment and find doctors Really helpfulThanksSupriya
R

Correction in policy in no time

Bought cover with wrong dates and as well wanted an extension of a month Stacy from ISO corrected everything without any fine or additional fees Everything from lodging the complaint request to resolution was done in less than half an hour without any phone call Well done Stacy
L

Quick and Amazing Service

I ve been using ISO Health Insurance since the Fall of 2020 I had an injury back in 2021 and ISO helped me to save a big amount of for my accident Normally I don t use my health insurance but when it has been a great and affordable choice for international students ISO is very responsive and offers great customer service I would definitely recommend enrolling in ISO Health Insurance as an international student

About Isoa

The leading provider of insurance plans for international students. Access your account page or enroll in an affordable plan option today!

United States

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