Itluggage Reviews

it Luggage | Suitcases, Cabin Bags & Luggage designed in UK

itluggage.co.uk
3.57
140 reviews
Great Rating
Based on 140 user experiences

Rated 3.57 out of 5 by 140 Happy Customers

42.9%
14.3%
14.3%
14.3%
14.3%
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A

10yr warranty nothing but a trick

The Ultralight case body was good but wheels could not last more than 2 years And what is strange - wheels do not have any bearings just metal stick and plastic wheels So in two years the wheels wear out from the inside and accidentally lock movement It is easy to replace from the inside but I could not find any spare parts
N

At first I was not treated so well

At first I was not treated so well however when Alyson got involvedit was great Although she could not get the replacement suitcase to usin time for a Aussie visit she promised it would be despatched on our return I called them on our return and another lady took our call and nothing happened Again when Alyson was back in the fold the suitcase was sent and a very good replacement it was I give the company 3 stars but Alyson deserves 4 plus starsNick and Bibi Walker
M

Not a straightforward experience

Initially frustrating as although I supplied all relevant guarantee documentation as requested I was told it was accidental damage not covered by the warranty Following further correspondence explaining that it was a mechanical failure I was eventually given a replacement suitcase All in all it was a bit of a hassle but got there in the end
L

Difficult Warranty Claim - Average Service

It took a while for IT to reply to me and when they did I had to go through a complicated process with finding specific stickers and numbers to find the specific case I had Once she found my case instead of replacing the entire suitcase as most manufacturers do she has sent me only the replacement parts for my suitcase meaning I ll have to do the repair myself
K

Great suitcase until my whole double

Great suitcase until my whole double wheel had completely broken off on one side on the first day of my holiday Bought it back with me because I was still in warranty I could not find my receipt from Primark but know Primark haven t been selling suitcases for 10 years so I tried to claim on the basis of that I was sent a generic message saying they could not do anything about it I was very upset as I had all the other things to prove like guarantee and Primark label I m gutted I have misplaced my receipt and nothing can be done about Rubbish customer care
M

Disappointed

Bought from the it website When cases arrived had no locks included When queried this they said because they were bought in matalan no locks were included Did not purchase from matalan so for the price am disappointed and would not recommend
S

Porely packaged and badly delivered by

Porely packaged and badly delivered by Parcel force It took 3 attempts by Parcelforce to actually deliver very disappointing Parcelforce handling added to packaging damaged which also looked to have been taped extra in the Parcelforce Depot However sadly it should have been better protected by IT if they continue to employ Parcelforce less than considerate service The iT case once unpacked seemed to have avoided the damage from the slashes on the side of the cardboard carton If it s as good as my existing IT luggage I will be pleased with it
L

Love the suitcase but too big for carry on

Love the suitcase it s such a lovely blue and brilliant for inland trips BUT carry on luggage on aircrafts is 14 x 22 x 9 including handles stands and wheels - it s just over at 15 5 so it s a great disappointment as it s so close to passing the requirements - I do wonder why they got so close and yet didn t make it s fit general carry on requirements
S

Definitely Not Wear and Tear

Well what can I say after ping pong emails regarding 2x faulty Medium suitcases Both only had light use and only been used for Airplane travel 4 times and started to fall apart around the zip seal attachment At 1st contact with it luggage was advised this was wear and tear We then compiled a email with proof of purchase and evidence of damage to both suitcases Eventually after a Review of our claim they agreed to send out 2x new replacement suitcases like for like replacement These did eventually arrive after over a week of waiting But the suitcases weren t exactly like for like The size was similar but the new ones didn t have the zip lock system as the old ones So now we have to purchase locks The email chain is now unresponsive after we questioned this The reason why we bought them was because of the locking system as it a great addition
C

Persistence pays off

Purchased a carry on piece of luggage in May 2022 In September the handle would not retract It was still under warranty so I contacted the warranty department in Oct 2022 There were many emails sent back and forth over a period of 3 months without any progress on sending the part to fix the suitcase I had to resubmit the warranty information at least 4 times I finally told one of the customer service reps that I had purchased 4 other pieces of IT luggage because of the 10 year warranty I indicated that they were falsely advertising the warranty because the part was never shipped to me nor was there an offer to replace the luggage After that email I did receive an offer for replacement I did have to pay a 20 shipping fee If a warranty claim needs to be submitted to this company keep very good records and be persistent with follow-up It takes significant time but eventually the company did honor the warranty

About Itluggage

At it Luggage, we create luggage that offers modern design with excellent quality & value. Our UK based design team produce 100's of new suitcase designs a year.

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Frequently Asked Questions

Itluggage.co.uk is the official online store for the It Luggage brand, a leading retailer of affordable luggage and travel accessories. It serves as a comprehensive digital destination for customers, primarily in the UK, to browse and purchase a wide range of travel solutions directly from the brand.

Itluggage offers an extensive product catalogue focused on travel essentials. Key categories include suitcases and trolley cases (often featuring 'World's Lightest' technology), travel bags and backpacks like duffels and cabin bags, and a variety of travel accessories such as packing cubes, luggage scales, and passport covers.

The website prominently features It Luggage's own branded collections. Notable lines include the 'World's Lightest' series, which emphasizes ultra-lightweight construction, the 'Cabin Max' range, and various collaborations. These collections ensure customers are purchasing authentic products directly from the source.

The itluggage.co.uk website is designed with a clean, intuitive layout. It allows customers to filter products by type, size, colour, collection, and price. Product pages provide detailed descriptions, multiple images, specifications, and customer reviews. The site also features secure checkout, multiple payment options, and clear information on delivery and promotions.

Itluggage primarily targets cost-conscious travellers seeking value-driven products. This includes families, students, and frequent holidaymakers who require reliable, lightweight, and stylish luggage without a premium price tag. The site also appeals to customers looking for matching luggage sets or last-minute travel essentials.

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About Itluggage

Itluggage: An Overview of the Online Luggage Retailer

Itluggage.co.uk serves as the official online destination for the It Luggage brand, a prominent name in the affordable luggage and travel accessories market. The website functions as a comprehensive digital storefront, offering customers across the UK and beyond a convenient platform to browse, compare, and purchase a wide array of travel solutions. Its primary focus is on delivering value-driven products that combine functionality, contemporary design, and durability, making travel preparation straightforward and accessible.

Product Range and Brand Specialization

The core of the Itluggage website is its extensive product catalogue. Visitors will find a well-organized selection centered on several key categories:

  • Suitcases and Trolley Cases:This is the brand's flagship offering, featuring hard-shell and soft-shell suitcases in various sizes (cabin, medium, large). Many lines highlight the brand's signature "World's Lightest" technology, emphasizing ease of maneuverability without sacrificing space.
  • Travel Bags and Backpacks:The range extends beyond wheeled luggage to include duffel bags, cabin bags, laptop backpacks, and weekend holdalls, catering to different travel styles and durations.
  • Travel Accessories:To complement its luggage, the site offers practical add-ons such as packing cubes, travel pillows, luggage scales, and passport covers, aiming to provide a one-stop shop for travel essentials.

The website prominently showcases It Luggage's own branded collections, including popular lines like "World's Lightest," "Cabin Max," and collaborations, ensuring customers are accessing authentic products directly from the source.

Website User Experience and Features

Navigating itluggage.co.uk is designed to be a user-friendly experience. The site employs a clean layout with intuitive menus, allowing customers to filter products by type, size, colour, collection, and price. Each product page provides detailed descriptions, multiple images, specifications, and customer reviews, which aid in the purchasing decision. Key website features typically include:

  • Clear pricing and promotional offers.
  • Secure checkout and multiple payment options.
  • Delivery information and tracking.
  • A dedicated help or FAQ section covering warranties, returns, and product care.

Target Audience and Value Proposition

The Itluggage website primarily targets cost-conscious travellers, including families, students, and frequent holidaymakers who seek reliable luggage without a premium price tag. Its value proposition is firmly rooted in offering lightweight, stylish, and functional luggage that makes travel easier. By selling directly online, the brand can maintain competitive pricing while ensuring a consistent customer experience. The site also appeals to those looking for complete sets of matching luggage or last-minute travel essentials.

Overall Purpose and Market Position

In essence, itluggage.co.uk is more than just an e-commerce site; it is the digital hub for a brand that democratizes quality travel gear. It effectively communicates the brand's identity focused on innovation in lightweight design and accessibility. The website positions It Luggage as a practical and trustworthy choice in the crowded travel market, providing an efficient online shopping journey from inspiration to purchase, all backed by the assurance of buying directly from the official brand.