Jewellerybox Reviews

jewellerybox | Sustainable Affordable Gold & Silver Jewellery

3.69
122 reviews
Great Rating
Based on 122 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 122 reviews

Customers consistently praise Jewellerybox for fast delivery, great product quality, and helpful customer service across a large volume of orders. Many reviews highlight reasonable prices, ethical practices, and reliable returns or problem resolution. Some recurring issues include occasional quality control problems with damaged items, plating wear, and sizing inconsistencies. The overall experience is positive, with strong repeat purchase intent and recommendations.

What customers love
  • Fast delivery
  • Great product quality
  • Helpful customer service
  • Good value pricing
  • Ethical practices
Common concerns
  • Defective products
  • Plating wears off
  • Sizing inconsistencies
  • Poor packaging
  • Limited earring options

Last updated 1 week ago

B

Terrible product

Terrible product brought a pair of earrings and the clasp does not even shut Don t waste your money
A

Silver earrings

Bought silver earrings which I had in for a week took them out and they were corroded
L

Got order wrong

Managed to get the simplest of orders wrong How I ordered two different style of silver chains 2x 18 and 1x 16 of each style so 6 chains in total I received 5 chains of one style and 1 of another The first and last time I buy from here
V

Ordered 2 orders Havent much wore the

Ordered 2 orders Havent much wore the earrings and the coating is peeling off They are in jewellery box They are not real silver as stated on the website From all i ve ordered only bracelet and one ring is good after a few months
T

Very Disappointed

Really disappointed with the pack of 3 nose studs purchased 17 3 23 Despite removing the nose stud every night and not showering with them in by 3 4 23 the stone within all 3 studs had fallen out Very poor quality
D

Ref 204 9957597 3325157

Ref 204 9957597 3325157Received today nose stud Checked and packed by Mick The stone doesn t sit properly in the setting didnt even have to take it out of the packet to see it was faulty Now have to go through the trouble of trying to return it no printer so have to get label printec Very disappointed Blatantly not been checked
S

Bought a Star of David necklace for a

Bought a Star of David necklace for a secret Santa gift was sent out a normal star that looked like a child s necklace Had no secret Santa gift to give and customer services aren t open on weekends Horrible Never again
A

Rainbow CZ Eternity Ring

I really loved this ring because it was so colourful and I ve bought a necklace and earrings to match but sadly it wasn t meant to be I tried 3 times but each time there was a stone missing so in the end I decided to call it a day The staff at Jewellerybox co uk were lovely and really helpful so it hasn t put me off ordering from them
R

Iv bought two Silver Medi alert

Iv bought two Silver Medi alert bracelets one female and one male Both broke in the same place that being the clasp Iv got the male one in the jewellery shop now being repaired Disappointed that the first one just fell off my wrist while out Luckily the second one fell off while I was resting 5 1 2023 The first bracelet was bought over a year ago On calling to complain yesterday I was given a 10 voucher As I already said the man s medi alert is being repaired at the jewellery shop that will put on a new clasp and solder it Needless to say I do not want the voucher Many thanks but I should have learned my lesson with the first purchase Sorry I cannot remember the date I bought the 1st one
D

I am warning anyone considering buying

I am warning anyone considering buying jewellery from this company the prices are massively inflated compared to the quality of the product they are selling I returned a pair of earrings because they were not worth the price I was charged they never left the packet they arrived in so I stated a return to be refunded Today I was emailed by someone from jewellery box telling me that I have been refunded with a voucher I am furious as I wouldn t buy anything else from them This is only the beginning of the problems I will cause for jewellery box if they don t refund me my money So I will start with this review and then I ll go on every media platform to warn others Then I will be visiting the stores in and around London I have been trying to call them but the phone just ring and rings and then the call gets cut off They are poking the wrong bear

About Jewellerybox

Independent jewellery shop selling fine jewellery at costume prices. Thousands of pieces in stock. Recyclable, sustainable packaging.

United States

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