Just-eat Reviews

Order Food Delivery & Takeaway from Local Restaurants | Just Eat

just-eat.ie
3.52
135 reviews
Great Rating
Based on 135 user experiences

Rated 3.52 out of 5 by 135 Happy Customers

40.7%
14.8%
14.8%
14.8%
14.8%
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E

The just eat fees are extortionate

The just eat fees are extortionate leading to restaurants and takeaways upping the prices using the app The delivery fees are on average 4 on the app but only 2 50 if you phone directly The customer service if there s an issue is Disgraceful You need to basically beg your agents for a refund even when orders don t come or come freezing cold
B

When you receive an order that is

When you receive an order that is wrong disgusting or not cooked properly and let s just say you spent 50 Well you ll get a percentage of what you spent back and the rest is the customers loss I ve started ordering directly with the restaurants and at least I can do a chargeback if I m not satisfied Do a chargeback with Just eat they delete your account
L

Took almost 24 hours to get back to me

Took almost 24 hours to get back to me after having received wrong food order Would not even compensate the full cost of the order which was less than 20 I ve ordered numerous times from just eat and very rarely get any sort of discounts which is so disappointing for regular customers I feel this really needs to be reviewed
P

Online gift voucher head aches

Tried to buy two e-gift vouchers from Just Eat to put in cards for friends Two issues Got to payment stage easily enough Then nearly had a stroke with Captcha sending perhaps 7 or 8 prompts before it let me finish Each time I ve now downloaded the vouchers only to discover it doesn t say just eat on them Who designed these things
H

Greedy extras from just eat

Amout of fees applied to your customers that is different all the time rainging from 50 cent to over 2 euros when placing orders when you already get a big percentage from the restaurants
D

Although the service idea is good

Although the service idea is good it is far too reliant on the punctuality of the drivers to be any good on more occasions than not we have had our food arrive stone cold and sometimes up to an hour after the order was placed or the wrong order is delivered given that nowhere we order from is any more than 10 minutes away I personally don t find this acceptable it looks bad not only for JustEat but also for the businesses utilising their service I certainly wouldn t use them again unless I wanted something cold and later on in the day
N

Stopped using just eat

I ve always used just eat but have stopped recently due to the hike in percentage price it s adding an extra 3-4 euros onto the order by ordering on the app so I ve just start phoning the take aways myself again
R

Several times I have had to request

Several times I have had to request refunds because the order I sent was not the order I received I am getting very frustrated with all the mistakes It makes me not want to use the service as much as I use to
M

Just eat charges too high

All food establishments are great but the additional cost on top of the meals are too much at times I know Just Eat gave to make money but it s quite a lift each time a purchase is made
M

It s very hit and miss

It s very hit and miss Even though you order off same companies you re never guaranteed food will be a on time or b hot Best compensation for cold food is a 5 voucher when you spent nearly 40 When it s good it s very good but when it s not it s awful

About Just-eat

Order online from takeaways all over Ireland with Just Eat. User reviews, pay by cash or card, 45-60 mins take away food delivery. Order takeaway online now from Pizza to Chinese from over 1400 restaurants!

United States

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