Kbspets Reviews

I bought a product from kbs pets on May

I bought a product from kbs pets on May 14 and wanted to return it later They wanted us to pay the return shipping fee of the products and I paid a shipping fee of 136 In order for the customers to give up the return they make their customers pay the shipping fee You should definitely not trust this company the quality of the products is not worth the money you pay Think before you shop There are many alternatives to this product on Amazon and you can return it free of charge whenever you want and it is much cheaper

Ordering experience has been a nightmare

I ordered a replacement part trunk for the Eden cat tree back on 10 6 24 At the time I ordered the item stated it was in stock and would ship within 24-48 hours It is now 10 29 24 and I still haven t received even a shipping confirmation let alone the item itself I keep getting the run-around from their customer support BTW - you can ONLY contact them via email there is no chat or call options on their website which I find insanely frustrating The one and only communication I ve received thus far was back on 10 21 and it was a response via my email to them giving a very generic reference to shipping issues and stating that my item would ship out in 5-7 business days Despite me explicitly asking the reason for the delay they offered no actual explanation and we are now 7 business days later and I still have not received shipping confirmation further contact from the company etc Overall I m extremely disappointed in this entire transaction experience As of today 10 29 their website still states that the part in question will ship within 24-48 hours which I find extremely hard to believe at this point Not only that but I have a 400ish cat tree that s been unsafe to be used for almost a month at this point because the company who sold it to me can t get it together and ship out the replacement part I ordered in any sort of a timely fashion I have had to utilize their customer service in the past with other orders and have had good read timely experiences with them so I m not sure why things have done a 180 this time around I will more than likely not ever buy something from this company again after this experience The extreme delays and lack of transparency have left a sour taste in my mouth

This cat tree is absolutely beautiful

This cat tree is absolutely beautiful At first I was hesitant to buy it for my little void but I eventually caved because she deserves a new tree It s everything I wanted in a cat tree and it s definitely approved by my lovely cat Not to mention it s very aesthetically pleasing to look at and it s so stinking cute Not to mention it s super sturdy and it s really difficult to move around lol but that s how l know it ll hold up from my void jumping down and climbing up especially during her 2am zoomies because her tree is in my room cause that s her safe blace Overall wonderful craftsmanship extremely stunning and black cat approved

I was going to leave a one star review

I was going to leave a one star review for this tree but after giving it some more thought I realized that it wouldn t be fair to punish this seller just because I m jealous that my cats now love this tree more than they love me My lap is so lonely lol kidding aside this thing is GREAT quality and super sturdy Also a beautiful addition to the space which is rare for a cat tree or scratching post It was worth the wait my 4 wee beasts love it Thank you