Kcsofas Reviews

Purchased a reclining sofa from KC sofas in Doncaster The service was excellent and really liked and trusted the salesman The sofa we wanted wasn t in stock but a static version was and we ordered it After the usual lengthy wait we received the sofa and were dismayed to find that it tipped up when in use and split apart dramatically if you moved to the side It just wasn t fit for purpose The lady and salesman were excellent and said that a refund would be issued and they would collect the sofa The return had to be authorised by the director of the company but they could see no problems The company sent someone out to assess the sofa who said there wasn t a manufacturing fault but there was a fault that couldn t be rectified The way it was made caused it to tip The director of the company refused then to refund the money After a lot of stress and furniture inspections we issued a section 75 along with an independent inspection report which stated the items were not fit for purpose The furniture went in the back of a council dustbin lorry A nightmare of an experience luckily we were issued with a full refund from our credit card company

AVOID Do not use with this company Ordered a sofa in July and after chasing and chasing for a delivery date very poor customer service my sofa arrived Shame the footstool was the wrong colour Called to say they will keep me updated they don t and they will offer a sofa care kit for inconvenience Will not re-arrange to deliver at a time that s convenient for me so will have to take another day off work if it ever arrives Not heard anything since on when I will get the correct one even though they have the money

What a load of false talking when thinking about buying a settee promised 100 service after the sale of the settee in came and the recliner didn t work was told someone would come out in 2 days and one week later still not had anyone to sort the recliner out spoke the the bloke from kc sofa which was a waste of time very ruid called me a lier I would never trust this seller every again there are crap and don t have any understanding when there are selling sofas there are rubbish full of bullcrapno customer service at all don t let them false sale any of there crap think there should be called bulcrapsofas there don t deserve to be in business trust me we had very bad information and told there would sort any problem out but there are crap because there don t do anything for you after you got your settee so take my advice and don t buy are trust them we seen it 1st class there don t look after your after there get the sale and money

Terrible quality and terrible customer service keep your money and go elsewhere that s what I wish we d have been told before buying from them We had 3 inspection visits to prove our sofa was of poor quality and they still did not believe us the 1st inspection did get us a replacement cushion and fix the leg which was damaged on delivery a couple of weeks later the same fault occurred with the replacement cushions The 2nd visit told us the cushion foam was faulty again but then put in his report there were no faults found even though he told us there were The 3rd visit did the same told us it was faulty but then put in his report to say no faults found luckily we recorded this visit and had proof the engineer told us different to what was put in his report although KC decided to spin it in their favour After these 3 visits the customer service manger Sam who in my opinion should not be anywhere near customers with the attitude she has told us there is no fault case closed Even though there was clearly a recurring fault So we contacted the finance company who helped us prove the sofa was faulty we got an independent inspection from a company called Barrdale who I cannot recommend enough if you find yourself in a similar position They came and used a laser to show the sofa had dents in it did a professional inspection which the likes of Homeserve the company KC use have never seen They found the sofa had Pile Distortion Fabrice pile shading the stitch was poor quality and coming apart which wasn t picked up by Homeserve either the report found the sofa had that much wrong with it it would have cost more than it was worth to repair it So in the end we have managed to prove the poor quality of the sofa and a full refund and return of the sofa which KC had the nerve to think they have done in goodwill I think they need to look up the term Goodwill Goodwill would have been we as the customer weren t happy with the sofa after all their inspections and decided as a goodwill gesture they would take the sofa back Not having us go through the finance to get an independent inspection to prove it ourselves if the finance company wasn t involved we d still be made to keep the sofa and pay for it A goodwill gesture isn t taking back the sofa so that the relationship with the finance company isn t damaged I m sure I will get a response to this by saying they ve followed protocol and how Homeserve are such professionals If you really think they re professions I suggest you go on any review platform and look at how many unhappy customers they have Then you have the 2nd company they sent out Castalan With a big 1 star review doesn t get any worse than that I m sure they will say they did their part but if that were the case an inspection by a company with no link to themselves should have found the same as Homeserve and Castalan not the complete opposite They can say they re in no way linked to these companies but I think the above proves different it seems odd that 2 engineers would say the sofa is faulty but then the report gets back to the manufacturer and all of a sudden its no faults found The issue you have is KC Sofas sits in the middle of their manufacturer and the inspection companies so you are back an forth between all 3 you can t speak with the inspection companies or the manufacturer directly only KC Sofas KC just deflect any blame or responsibility to Homeserve or the manufacturer The one thing I will say is the guy at the Castleford showroom is very friendly and helpful he s the only positive part of our whole experience with them If there was a main company page on google I d have left the review on their not on the Castleford showroom as our problem was not with them

Ordered my sofa and it took 16 weeks to arrive but that was ok Then it all went wrong 1st sofa arrived and it was wrong colour I rang them up and sales man tried to say I had ordered beige when I had actually ordered grey They then blame it on manufactures Not only was it the wrong colour it was very poorly made and cheap looking It was an electric recliner and nothing matched up They ordered me another one and promised me nothing would be wrong with it but oh my god it was worse than the first one they sent out The problem with this company is the sofas are sent out from the manufactures so they are not checking what s been sent out to customers They then send some one out to see how they can repair it Imagine you have just bought a brand new car and engine falls out same day Would you want it repairing or a brand new car lol Any way lad who came out to look at it basically said it was a load of rubbish He took loads of pictures of the mess then I was told a company would contact me to arrange a date to come and sort out all the repairs Next a bloke turns up weeks later to tell me he had come to weigh the back cushions I said how you going to do that when they are attached to the sofa My son in law had to show him all the bent frame underneath So few more weeks later bloke came out and put more stuffing in the back cushions but put too much in so all the seams where over stretched I finally get the owner of this company to come along with his wife to my home and he agreed it will never be right Said I could have my money back but keep the sofa for 12 weeks until my new sofa arrived from a reputable shop I declined and said come and fetch the sofa and give me my money back Next a solicitors letter arrived saying when they come and collect the sofa it must be in the same condition as when it arrived I went to the trouble of cleaning the sofa which was a waste of time cos lads who came to collect it didn t bother wrapping it up Dumped it on pavement outside my house and the rammed it into a van that was already full of sofas If you do not want stress in your life then DO NOT USE KC SOFAS Their customer service is absolutely shocking It s a shame we can t post pictures on trust pilot to show prove of how bad these sofas are

Placed an order no problems delivery was arranged this was the start of a problem the lads did not know where to install the clips to hold the seat sections together Received an email with a Video showing the locations for the clips they said they would give me 5 to cover the cost to find someone locally to fit them or arrange for the delivery company to come back Clearly nobody is going to come round and fit the clips for 5 so I requested the delivery company come back and fit the clips When they arrived the 2 guys started looking in the van for our sofas I told them they was here to fit the clips that was not fitted on the first visit Within minutes it was clear not only did they also know what they was doing they man handled my sofas tipping them over I was by this time getting concerned and said lads do you know what your doing Apart from when talking to me they was talking in their mother tongue which I find disrespectful when in someone s home I showed them the video or to be precise snatched my phone from my hand and watched the video which clearly states clips front rear My sofa was now in 6 parts and the guys trying to re assemble it and was dropping on there knees and sitting from a height to get the sections to connect together At this point I had more than enough so made a phone call to KC sofas whilst on the phone they then announced it all done and left Well apart from the fact the sofas was left in the middle of my lounge the rear fabric Panels was not secured I then discovered a clip sitting on the carpet behind the sofa on invitation I discovered they had not fitted the clips on the front of the sofas Plus the delivery guys had also taken the packet with 2 clips with them clearly to make me think the front clips have been fitted Because of the way my sofas have been very harshly abused I requested they being replaced under the distance selling regularisations this has been refused as they are saying there is no fault with the sofas When I had concerns of a fault developing the reply was you have taken out accidental damage insurance so you re covered Am now taking legal advice on the matter

I bought a fabric sofa less than a year ago and it is suffering from severe piling of the fibres shame because the sales person and the sofa are great We have discussed the problem with the customer service department at length they sent out some team members to take a look and shave the fabric but upon their visit they said that they had never seen anything so bad and didn t recommend shaving it further as it would damage the fabric itself We then had another conversation with the customer service manager who is exceptionally rude and does not listen to a word you say and could not provide any useful advice to then hang up on me I would strongly recommend avoiding the customer service manager because she has no people skills and is less than helpful at resolving issues - this includes responding to emails in an unprofessional manner

Awful Quality don t buy Bought a recliner sofa faulty as soon as delivered collapsed on one side Engineer came out to fix it asked for a replacement which I got as a manufacturing fault Second sofa arrived same fault the delivery people and manager disagreed yet my partner measured and definitely out of line on the sofa arms again Decided it appeared to work OK but a couple of months later it has collapsed again at the back Contacted KC saying I didn t want the sofa as poor quality and wanted to return it and was told as i waited so long I have to pay 80 for the Engineer to attend and if its a manufacturing fault then I can exchange it I have to pay out for an Engineer when it is not my fault Firstly I am dealing with Cancer so the sofa is my last priority and secondly I am off work and don t have 80 to hand out I haven t even started paying for the sofa and it s broken twice It won t last me and I Don t want it Poor service In Response to Kc Sofas Response All your response says is exactly what i detailed above just cleverly worded to make out i am at fault because I haven t responded quick enough or proven anything as yes I was advised to send photos as explained above and if they couldn t see the problem then you would send an independent person which is what would happen As explained I am off work and do not have 80 So the point of a refund once it is decided I am correct is irrelevant 100 the Sofa is faulty for a second time no amount of writing how good you are takes away the fact of a new sofa being broken twice upon delivery that your product is poor quality Why am I being held to an 80 ransom to prove it You should be sending someone free of charge to gather the information That is good customer service Why would I be complaining if there is nothing wrong I would just be enjoying the comfort of my new sofa but instead I sit here uncomfortable defending my complaint the review stands and your response backs it up I stated in the first instance all was resolved adequately and you confirmed it was a manufacturing fault so why would you think that the same fault is not there now I will take the bad debt hit and not pay for thus sofa and let you take me to court for a ccj and I will deliver my evidence then or you can send the bailiffs to take it if that is how you want to go I am too ill to worry about a sofa with multiple surgeries coming up but if I can achieve anything it will that I will warn other people not to buy from KC Sofas as their manufacturer builds poor products

Disgusting customer services Purchased a sofa for 2000 00 After the initial 8 week wait we was informed that due to Covid we had a further 2 week delay Wasn t completely happy but understood with the Covid restrictions Delivery day 2 guys built the sofa And after an hour left telling my partner it was completed She was working in the hallway as a Customer Service advisor 1 hr later I arrived home to find that my partner had sat on the left side recliner which toppled her over into a tallboy banging her head Due to the fact is was not fastened at all She complained by email and we was told that the Customer Relations team had been informed by the installers But we hadn t Which is riculous We asked for a substantial compensation payment due to the now further 2 week delay before the sofa is made fit for purpose and the head injury We have been offered 25 pounds Complete jokeWe then did a further inspection resulting in finding most of the sofa wasn t fastened together properly and was all loose We further complained about the situation and Sam their customer services adviser has lied continuously We have been left dismayed by this as they have our 2000 pounds and don t seem to care if we are happy or not with this situation Sale over Money made not interested in leaving customers satisfied We have been called liars and their company installers have also lied A secondary team had to come out and completely rebuild the entire sofa They mentioned following g the first team round which they referred to as Arthur due to the fact they only do half a job And lie We are now seeking legal advice to pursue compensation and a full refund via the credit card company AVOID see the reviews on Facebook and google We are not the only ones 77 reviews on here almost 10 are bad or terrible

I bought a riser recliner from Kc Sofas as I m nearly 80 and disabled it was a necessity After just over 2 years the main motor failed which i tried to replace unfortunately the motor was manufactured in China and not allowed to be sold in Europe There was some problem with getting a replacement motor and Kc sofas suggested I pay 500 for a replacement to be adapted and fitted As there are two motors and the original failed with only moderate use after 2 years I am concerned the second motor will fail probably costing another 500 I wrote to Mr J Charnock who I believe is a founder of the company expressing my concerns and asked him to help as I feel what is being offered is not acceptable customer service where goods are not supported and inferior equipment utilised To date after three weeks there has been no response from Mr Charnock or his representative not even an acknowledgement As the chair retailed at a little short of 1500 I do not consider it a cheap option and expect more from a company expressing its determination to provide great customer service their words not mine I will certainly not be using this company again so if anyone wants a leather recliner chair without the riser function please contact me