Kcsofas Reviews

We were able to go look round the showroom in June and found a corner suite the salesman was lovely we went away to measure and had to alter what we were originally going to purchase This all went smoothly It was explained to us about staingard that could be purchased so when I ordered the sofa asked to purchase staingard and informed we could this after delivery We received an email 2 weeks prior to our sofa being ready was told it could take up to 8-10 weeks which was fine to say that deliver would be delayed due to factories working at 60 staff due to coronavirus which again was fine because week 10 was when we were luckily able to go away on our prebooked holiday Whilst on holiday received a phone call to say our sofa was ready and could arrange delivery I wasn t keen on this as my daughter was at home but didn t like the idea of her on her own to accept delivery Any felt pressured to accept delivery which we did to them be contacted by the delivery team to say could we arrange for someone to remove our front window because they couldn t get the sofa through the door Stressed at this point Tried to contact kc sofas to discuss an alternative but the showroom is closed in Wednesday How useful When we got home from holiday my partner and I easily brought the sofa into the house so paid 60 for delivery for drop n go Once we had the sofa in the house we unpackaged the sofa and found some damage I rang to sort it and it was really terrible that we had to argue for a repair to be done To sofa wasn t able to be checked because it was delivered into the garage I also tried to arrange staingard but because delivery had already been made was now unable to purchase it The quality of the sofa isn t great and feel it won t be lasting us 15 years like our previous years from another company We purchased local to support local businesses but won t be returning to this company Shoddy customer service once product purchase Oh we did receive a care kit as a gesture of goodwill AVOID

Left all packing on pavement said I would have to pay 50 to remove it just spent nearly 6000 on leather suite

Received 2 leather sofas early November Straight away reported fault as recliner was catching on adjoining seat Company sent two drivers out to assess it couldn t resolve the problem Independent assessor came 4th January found seats had been fastened too close together so leather between seats had been badly ripped We asked for replacement sofas Have been chasing ever since but customer services say still not received report from Italian manufacture as they had been closed for Christmas break I was assured the matter would be resolved to my satisfaction when I initially reported fault but am fed up of waiting continually having to call them for information Sales delivery staff very good but Customer service needs drastic improvement

This review is not aimed at the sofa manufacturer who were nothing less than courteous and helpful in resolving our final issue We purchased our 3-part sofa at the Lincoln store where the staff were polite engaging and pleasantly professional At the point of ordering it was made clear that we would unpack the units ourselves due to work on-going externally to a summerhouse KC Sofas delivered a team of 3 chaps and all units placed roughly in position still placed in their bubblewrap and corrugated cardboard 30-ish days later we unwrapped the corner unit to find that the lower corner was broken the frame being cracked in two places and two glider feet and accompanying washers missing I dropped KC Sofas Customer Support an email to ask if they could assist or make any recommendations as to how we might resolve the situation If you take time to read the abundance of reviews including recent ones it will be no surprise to learn that the response was quite simply that it was not there problem that I should have unpacked before the delivery team had left No suggestion of where or how I could get the damage repaired caused almost certainly from having been dropped from a height even confirmed by the repairer who incidentally is probably UK s most highly accomplished furniture upholster Despite sending an abundance of photos to KC Sofas none of these were passed onto the manufacture Why well apparently their past experience tells them that it wouldn t have led to a positive response I asked about the feet and was expected to wait 7-10 days for them to arrive if indeed the manufacturer deemed it to be there issue When I followed this up with the manufacturer they were incredibly helpful but when this came to the attention of KC Sofas Customer Services I received yet another unwarranted and overly defensive email It s sad really having to spend 180 to repair a brand new sofa that wasn t even damaged by ourselves all because the seller fails to understand or respect how customers should be treated Could I recommend KC Sofas no not really and that s not with regards to their outlet staff but customer service is absolutely appalling to say the least