Kcsofas Reviews

I have thought hard and long about this review it has been an up and down experience Here goes Visited showroom in July Showroom experience could not be faulted Placed order there and then Leather curved corner unit Delivery end of October November Perfect Suite arrived in U K November That is where our difficulties began Tried to narrow down delivery date told as per company policy order is checked on arrival It is then sent to dispatch for delivery to customer who would be given a delivery Fanfastic system On paper Tried to get a date for delivery phoned but coiuld only get through to our original showroom They could not give delivery date Finally managed to to send an E Mail Success Over the week-end had telephone calls E Mails saying would be delivered Wednesday Fantastic Suite delivered in time slot HURRAH Assembled by delivery team GREAT Delivery team went to connect power packs for reclining sections of suite No transformers What an anti-climax It does tateon the contract that orders will only be delivered when order is complete Trouble somewhere in the system Fantastic on paper BUT Taking to account that i am now a Knackered Old S without fully working recliners even more knackered Now good news Telephone call from Sam transfomers have been ordered as soon as they arrve will be delivered and fitted More good news Showroom manager came round to loan us a transformer from a showroom suite 100 service from showroom and Sam Transformers arrived 7 days later all working All in All it was worth the aggro because the suite is magnificent The only reason i have not given a 5STAR is the hiccup along the way Would i recommend KCsofas to others Probably yes Would we use KCsofas again yes ALL IN ALL NO BAD Ricky W

We have just had our new sofa delivered and we love the quality of it and just to say both Charlie and Tom were great

I got recommended KC from a couple of my friends so i decided to visit the showroom in Barnsley i got served by George who was not pushy and gave me good advice on the sofas Unfortunately when i received my sofas i did not notice a flaw in the material at first the complaints department were insistant that i should have checked i did check but the flaw was really tiny and caught my eye a few nights after receiving it They were bouncing emails between us and not admiting any fault saying i should have checked but i stuck to my guns and sent them the consumer act soon after they decided to send a member of the team to come check the flaw which I should have noticed at first sight He was polite but had to ask me where the flaw was my answer was exactly it can not been seen at first sight once i showed him the flaw he understood my reasoning in the end they agreed to replace the cushion so in the end i was satisfied and i am still happy with my purchase So i advice anyone to stick to your guns mention the consumer rights act and they will probably sort the complaint out

Two friendly and helpful lads Tyler and Nathan pleased with my furniture

took almost 23 weeks to arrive due to covid lockdownsofa arrived today very happy with the sofa and delivery was on time givengave 4 stars due to time

Good showroom and competitive prices Simple ordering and came in on time

Just bought a sofa and chair from here Lovely service through out Delivery guys were brilliant Nice to support local business

I had my new recliner delivered today by 2 very nice young men Craig and Jay I think their names were they were very helpful even when the chair came without it s powerpack the lads had one in their van problem solved Well done guys You would of got 5 stars if you took your the packaging away

Wanted to really give 5 stars but a very minor loss for it taking the max time to arrive 6 to 8 weeks quoted and had I not chased it could have been 9 That said The essential bits Laura was great non pushy sales and was there afterwards for updates 5 stars Laura Delivery lads polite tidy and respectful 5 stars Product I am very happy it feels and looks quality and well made Thank you

Fantastic service beautiful sofas but wished I d waited and viewed in shop As I can t get comfy on the sofas Belgravia 3 and 2 seater Will never buy again before viewing