Kelly Reviews

This company thought it was OK to install broadband for our neighbour but as couldn t find a spare connection were lazy and disconnected ours instead BT engineer realised what they had done when came to fix ours Even told us he would put in a complaint but nothing would be done as the engineer would just be moved to a different area a little bit further away Utter cowboys

Two weeks in a row their engineer has failed to turn up to install my superfast broadband Last week they reported they had turned up and I wasn t in so I offered to donate my CCTV footage to them to demonstrate otherwise I suppose a total no-show no message this week is a marginal improvement at least they aren t lying this week Two days of missed work and income for nothing

Has a made a right hash of fitting cable into house drilled through a upvc panel which he shouldn t have done Trying to get hold of Kelly communications is a nightmare I have a hole straight through to outside Kelly communications open reach get a grip and sort these major problems out

Utter rubbish Came to install fibre daisy chained extension leads leaving the house at fire risk as the engineer did not check what was there originally Cable to house cuts across the grass and is exposed to potential damage from cutting the grass vandalism Spent more time chatting to the other engineer than actually doing the work

Drivers have no road sense van pulled out on my car and didn t have a care in the world no apology just plain rudeness

Just had two Kelly Communications staff turn up at my home claiming to have to install external cables to connect for Virgin media Email we received from Virgin Media stated work is booked for 15 November When I told them this and that we not able to have any work done today both KC guys were very aggressive and extremely rude So much so that I has to ask them to leave my property as they started threatening me and stated they can get my property band

In line with other reviews on here I have had mostly dreadful experiences with engineers First one that came to my property had to have his work finished by Open Reach He was obviously in a hurry and rude I later found out he was working to unsafe systems of work and even connected to the wrong pole a 2nd engineer came out to neighbour s property and drilled through our lounge wall whilst we were at home also tried to connect to upstairs neighbour from our property The holes in wall etc had to be repaired a 3rd engineer came out without notice to supposedly finish off work as above that we were told would be performed from neighbour s property Again the engineer trespassed and started to access our property He was so verbally abusive to my husband and then me on phone that we reluctantly agreed to work going ahead from our property as the situation had started to make us feel ill However by this time the police had been called out as neighbour s ill-advised mother believed we were preventing work going ahead

Full fibre install Two visits and each time telling us that they cannot install from a telegraph pole What is wrong with the comms between Openreach and Kelly Group Both as useless as each other

My husband my adult son and myself went early Monday morning when kellys opened The waitress came to our booth no less than 15 times We were trying to talk and eat The moment I stopped eating she brought to go boxes We said we will need them but not right now Twice her response to something she asked us didn t even make sense to what we had said The place was not at all busy so space for more customers was not an issue I was looking forward to conversation with my son and was constantly interrupted My eggs were super cold and both my son and I thought the chicken fried steak was old and no crunch to breading Biscuit was not tasty like they use to be either Thank you for opportunity to share

These people turned up today to work outside my property Happened to spot one of them on my driveway Common decency would have been nice as to why they were back again Went outside after they had gone to find my power box with all its wires exposed and the security tie broken Disgraceful and disrespectful organisation To add to their destruction today they left a cable cover wide open where someone could have tripped The street light next to the cover which was open to the elements is now not working and now my tivo box downstairs is not working presumably because of the way they left my power box This has happened before on a previous visit This company are beyond disgraceful