Kitchn Reviews

Placed an order and when I finally

Placed an order and when I finally received the package they didn t ship the entire order although they said they did Unable to make contact with them After numerous attempts I finally filed a claim through PayPal and that s when the sent a message offering a partial refund on the item I never received

Scam

Needed a certain cutter for a cookie order after placing my order and waiting 9days It still wasn t shipped I emailed to cancel the order and I will just cut the cookies by hand got no response then a couple hours later they are magically shipping my package It still won t be here on time for my order but they wouldn t let me cancel Total crap company

Taking forever to fulfill order not communicating might be scam

Simple order is taking more than two weeks to ship Company refuses to answer emails beyond saying the items are in the packing stage This goes on for days Company eventually creates a shipping label and claims some not all of the items are shipping Items still have not shipped Company phone number goes straight to voicemail during business hours Seems like a scam

Too Good to be Reputable

I also placed an order with this company in January of 2021 Have taken my money and not given me the items ordered Have called and sent numerous emails Only reply was an order update that said items were being packaged Since then absolutely NO replies to my inquiries Will be filing complaints with BBB and PA Attorney General office

Poor company to do business with

I wish I had read reviews of this company before placing my order It took a month to receive 4 of the 5 items I ordered The snack item had an expiration date 3 days from when it arrived and one of the seasoning lids and seal fell off as I was unpacking it It s now a month later and my last item has not arrived yet How appropriate it is called Bad Juju And not long after I placed my order my credit card was compromised with attempted use in another state I am so disgusted that this company is taking advantage of people and continues to operate

Scam or incompetence

Yeah I ordered 2 sets of 2 taco holders 3 weeks later it still hadn t shipped so after multiple emails with Michael s closet it finally shipped and was delivered I was sent 2 taco holders instead of the 4 I paid 25 for So again multiple emails he created a shipping label but never sent the other 2 holders Now he won t answer emails or anything I have now escalated it with PayPal and after 5 days he hasn t responded to them either Save yourself the headache and order from another seller KitchN aka Michael s closet is horrible

don t waste your time

over a month never received product never received any communication except thanks so much for your order sent multiple times as if they just discovered my order every couple of weeks and added it back to their pile or orders to ignore don t waste your time you will never get your product if you order from these losers

Terrible company non existent customer service

Ordered some food items on Dec 1 They took the payment from my bank account on Dec 8 and never sent the item Couldn t get any updates on the website Sent 3 messages and left 2 voicemails Nothing Emailed again and threatened to call BBB They finally replied but still didn t ship my items I had to call my bank and dispute the payment fill out paperwork and email this company AGAIN 3weeks after my order date to tell them my course of action Hours and hours spent on some damn pancake mix Got it from Walmart delivered in 3 days cheaper

Never received the order and vendor refuses to issue refund

I am not one to post reviews but hope this helps someone else avoid this seller Seller claims UPS never scanned or lost the package tracking number states UPS never got it and refuses to issue a refund I never received the order Had to dispute the charge with the credit card company and file a complaint with the BBB Lesson always check business reviews before ordering from a new online vendor