S
Shirley McDonald
good price
good price easy to order free and prompt delivery
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AI Review Summary
Based on 77 reviews
Overall customer experience for Lights2u is predominantly positive, with many reviews praising excellent service quality and communication. Delivery is frequently described as quick, well-packaged, and reliable, with many items arriving promptly and in perfect condition. The returns policy, however, is a significant point of criticism, with customers reporting difficulties, ignored emails, and having to pay for returns themselves. Product quality is generally highly rated, with customers finding items beautiful, sturdy, and exceeding expectations. There are notable complaints about stock availability and communication failures when items are delayed or out of stock. Some customers experienced long waits without updates, leading to frustration. Installation can sometimes be awkward, as noted by electricians. Despite these issues, overall satisfaction is high among successful orders, with many customers recommending the company and intending to purchase again.
What customers love
- High-quality, well-packaged products
- Competitive pricing and good value
- Easy-to-use website and ordering process
Common concerns
- Poor returns policy and process
- Issues with stock availability and unfulfilled
- Some products reported as difficult to
Last updated 4 months ago
J
Jo
Competitive pricing
Competitive pricing good delivery firm
D
DawnieP
Haven t fitted this light yet but
Haven t fitted this light yet but great price and spot on delivery packaged well and good communication throughout
R
Ruth Lyon
Really pleased with the light
We bought this pendant light for our new gazebo and it looks great It was delivered promptly and our electrician had no trouble installing it It was on the expensive side but we had particular requirements and it fitted the bill
M
Mr Stephen Drury
Lamp arrived in good condition within 1
Lamp arrived in good condition within 1 week Very pleased with the quality and style
D
Darren
No order arrived ignored emails
Bought 2 lamps - on the same day they were delivered left a voicemail and sent an email to say I would like to return them After several more attempts at getting a response was finally told to return them to their supplier elstead - which I did at a cost to me of 12 chased again and again and again no response so had to open a case with PayPal to get my money back Keeping customers is obviously not a priority -huge waste of my time but thankfully got my refund from PayPal so 12 out of pocket instead of 160
A
Andrea Pearson
Was quick to ask us if we wanted our
Placed an order which was not despatched within the promised timescale Contacted Lights2u after there was no update from them Promised to ring back with an update but did not do this When I rang back again they were unable to give me any details at all about my order leaving me with no idea as to if and when it would be sent I have cancelled my order and placed it with someone else Lights2u may be very competitive on price but very disappointing service Would not use again
J
Jane Pinto
They haven t arrived
I also placed an order for c 350 which was not despatched within the claimed timescale No update from Lights2U They replied to one chasing email with a new delivery time which they failed to achieve No update from them Ignored 2 further emails To add insult to injury on Dec 22nd they replied on Trustpilot claiming that because I did not leave an order number I must be a fake reviewer No Mine is a genuine and factual review from a real dissatisfied customer The reason I did not give transaction details is that I wanted nothing more to do with them I no longer want their help It s a weak and incompetent company that fails its customers then accuses them of faking - a lesson they must have learned from the Donald Trump book of misinformation
U
Unhappy Customer
Avoid Avoid Avoid
Was quick to ask us if we wanted our money back after accepting the order and payment made Maybe should not take payment first if stock is not there Re your response No need to be so defensive I thought this was a site where we were allowed to provide our reviews and transparency of your service You took my payment details so maybe you should have a system where you check stock first before you collect sensitive data Hopefully you will be a little bit less defensive and take this as feedback Just wow is all I can say
B
Bridget Bruce
Yet to receive order
This company is Using fake reviews Don t answer emails or the phone Item still not shipped Raising dispute with card company Scammers Avoid Avoid Avoid
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