Loona Reviews

To Loona And everyone out there I highly valued the concept of the App and purchased the 99 cents for 2 weeks trial After 1 single trial when I wanted to use it again the 2nd time I started to have pages coming at me like an obstacle course Those pages wanted to charge me more every time I clicked on them When I was not able to get in and use trial experience the App I connected via Email to explain this also expressed my disappointment and asked to be unsubscribed The support team was insistent that I d give an other try I thought that is reasonable and I did Only at the 3rd Email I started to receive practical guidance WHERE to log in This vital info was not part of my welcoming Emails After couple more back and forth I managed to explain to customer care that my enthusiasm is really gone for now and all I wish to do just to unsubscribe After repeated reasoning I received a kind and accepting Email while I had to work for my case all in all though the team was helpful and they have even sent a courtesy mail to follow up on me when I was silent for more than a day So I did appreciate the good intention It seems to me for those of us who ended up upset feeling like being taken advantage of or cheated we simply did not have a clue first up where to log in This is a huge piece of information here as I still believe in the quality of this service and good intentions of the marketer team Understandably it will be a problem for us newbies if all kinds of buy again pages pop up instead of the login area I personally easily get flustered anxious and upset so I tend to want to instinctively veer away from any kind of scammy feeling situation Based on my analysis of most reviews that I have read to understand better what seems to happen there is no middle ground in the feedbacks that proves a pure misunderstanding It might very well be an easily fixable technical glitch that lets this seemingly wonderful app and a genuine team behind it down along with all of us who really wanted to have a go And I do have a feeling that this is an accurate observation based on all of the 5 star reviews from those who managed to use it by getting into the right area right away Please Team look into this as this tech oversight costs so much on both sides gives rise to losing so much joy your connection to appreciative crowds and well-deserved sales profit after all your hard work to develop this fabulous concept I would love to give this a go one day My mind remained open But for those of us with anxiety issues this problem not only doesn t relax us it upsets us further if that makes sense that flies against the very benefits this concept was made for Thank you Dear All for reading I hope I contributed some value here for more clarity Wishing Everyone All the Best CheersMarchie QLD - Australia

It s beautiful the animations are gorgeous and the music soundtracks are lovely But there are no instructions on how to get started and if the app glitches as mine did it s at bedtime that you re trying to sort it out isn t it Peering into a screen frustrated when you re supposed to be relaxing Also you have to have your data wifi on which obviously isn t good for healthy sleep AND it s having a screen in your bedroom always a big no-no for anyone with insomnia So I deleted it after two nights

Enjoy most if the storyline but the narrator and music is greatMusic is very relaxing

Customer support was great for refunding me the first payment going through when I asked for a refund and getting back to me quickly

Liked the stories color schemes and music but there are free resources elsewhere and I couldn t afford the fee

The activities they give you before you go to sleep are cool and kind of fun Beautiful scenes I only gave it four stars because it didn t work for me but the support fairies were great to work with

I was unhappy at first I tried the Free Trial I liked it but didn t seem to use it as often as I thought I would I made sure to send an email to cancel the trial before auto-charge date to avoid being billed I got a notification from my bank that I was still charged 59 99 plus Overdraft Fee I tried to call customer service but they only provided an email I sent an email 3x and finally got a response They resolved the issue and gave a refund Otherwise good content

I truly enjoy using the lo na app It is a wonderful sleep aid The stories and coloring scenes pair well together I have a very difficult time falling asleep and staying asleep The lo na app has almost always gotten me tired enough to fall asleep I also like the new feature of setting an alarm There are some improvements that I would also like to see such as more sleepscapes being released more variety of color within each sleepscape the ability to choose the music that I want to hear during a sleepscape and a sleep timer that stops the sleepscape after a certain number of minutes if you happen to fall asleep while using the app I know that the lo na team are always listening to their customers ideas and I have already seen suggestions turned into reality with the app updates

This is an outstanding app that I have a hard time being without It s kind of like a security blanket because I do have insomnia It would have gotten five stars except for the technical difficulties I will say that the technical support got back to me in a timely manner and resolved my problem within a day I do encourage people to get the premium version and always recommending it to friends and family -

I enjoyed this app for the most part but found that I gravitated to the escape games mostly The graphics music and stories were lovely and calming I didn t truly give the app a chance I couldn t justify the cost However I had absolutely astounding customer service When I mentioned that I wanted to cancel my membership they were on it in a flash I was dealt with in a kind manner and even asked what my inhibitions were If I had money to use this app I would likely come back because of the people behind it