Maje Reviews

Unethical Business Horrendous Customer Service

I would give them a zero if I could How is this business allowed to be around The customer service is horrendous It has been ten months since they sent me a damaged item and I asked them to refund my money After responding to me three months after the request and sending a shipping slip I returned the item I haven t heard anything never received a refund and nobody has responded to my follow up So basically they stole my money This is a shady business and I d stay far away from shopping directly from them They re an unethical run business With so many other brands to choose from don t risk your money on Maje

I never received an order

I never received an order received an email saying a refund would arrive in my account in 72 hours It never did When I contacted customer service they kept claiming to have sent me emails but I didn t receive any Have submitted chargeback to bank

I never received a Package

I never received a Package I ve been told time and time again that the package will arrive but it s been 3 months and nothing I spoke and email a customer representative by the name of Nico Weiss several times and he s extremely unprofessional in the handling of the situation Never giving an ipdate and laughing at the situation I will never purchase again from the Maje com page

Not worth the hassle

Quality has gone down hill and the website is an absolute joke Items arrive with security tags on damaged and refund takes forever when u buy online it s not coming from warehouse but from a shop so arrives looking second hand Better to shop in the stores although you will be pestered and pushed to buy so I give up with maje

HORRIBLE CUSTOMER SERVICE-THEY LIE

I ORDERED A PAIR OF BOOTS ON MAJE AND WITH SHOPRUNNER IT STATED THEY WOULD BE DELIVERED BY A CERTAIN DATE ONCE THE ORDER WAS PLACED IT STATED OTHERWISE AND AS I WAS OUT I SAW THE EMAIL UPON MY RETURN 3 HOURS LATER WELL APPARENTLY YOU CAN ONLY CANCEL AN ORDER WITHIN 2 HOURS SO THEY TOLD ME NO I LIVE ABROAD AND THERE WILL BE NOBODY AT THE RESIDENCE WHERE THE ITEM IS TO BE SHIPPED I HAVE WRITTEN MANY EMAILS AND HAVE BEEN PUT ON HOLD MANY TIMES FOR LONG PERIODS WITH NO RESOLUTION THEIR CUSTOMER SERVICE IS HORRID NOTHING LIKE THE EUROPEAN CUSTOMER SERVICE

Missing refund

Needed to return an item I was told I would be issued store credit as soon as the return was on it s way Tracking shows the return was delivered weeks ago I have called 6 times and get told it s waiting for approval still So it s now been one month and I have neither the skirt nor store credit Incredibly disappointing Do not trust this company

DON NOT BUY FROM THIS COMPANY

My wife ordered from a UK website and items came from Europe with no documents in parcel she has tried to return but they keep bouncing back e mailed customer care to resolve issues but no answer DO NOT BUY FROM THIS COMPANY they are scam artists

I wish I could give 0 star if I could

I wish I could give 0 star if I could Customer service is non existent Trying to return an item is a mission Don t expect them to take care of it You have to call every now and then to be updated of the progress I ve spoken to 3 representatives on the phone over the course of 1 month and the last girl was super rude I ve never experienced such terrible customer service Never buying from Maje again