Marmot Reviews

Weird absent avoidant customer service

I attempted to give the following feedback and then received a message from customer service saying it did not fit their criteria Paid for 2 day shipping jacket arrived 2 weeks later I ended up buying a different jacket for a trip Send a message to customer service x 2 Never heard back Returned jacket received an email saying it could be 3 billing cycles before I receive a refund Never would purchase anything ever again And I am still out 16 for expedited shipping

WATCH CREDIT CARD CLOSELY

Marmot recieved my return order and never gave me my money back Weeks later I called and they said another department processes the credits after returned it s not automated WATCH YOUR CREDIT CARD CLOSELY Darn I like Marmot gear but what a cluster

Good luck getting them to respond

Good luck getting them to respond Two years ago I tried to contact them via two different methods regarding a suggestion on repairing a tent I recently had bought No response Recently another tent I have started leaking and ruined a trip we were on I again tried two different contact methods to seek guidance on what to do No response We own three Marmot tents along with thousands of dollars worth of other gear and clothing from them and I can t say that I ll be a customer again Customer service with outdoor brands is not what it used to be but I ve never had such a lack of it with the other brands

Marmot warranty repair sucks

Based on my experience with Marmot s warranty department I will avoid the brand going forward The Marmot warranty looks amazing on paper they cover your stuff for life But in reality the warranty is horrendously slow You have to pay to ship your item to them Then they will take MONTHS not an exaggeration to get your stuff fixed They have had my jacket for over two months to replace one zipper Go with a different brand

THERE IS NO CUSTOMER SERVICE MARMOT

There is no customer service at marmot If you buy a sale item you get 0 warranty and 0 chance for refund exchange and they will consumately hate you as a costumer Marmot is a scam company that doesnt value their own product line customers Hood on my Marmot Shadow broke in a matter of days and they basically told me where I could shove it I would never buy from this company or even try to contact them again Also they delete all one start reviews from their site which is a further scam to keep their ratings high Beware that when you buy sale items from Marmot you cant get customer service warranty exchange or refund You re STUCK

I wish I could give negative stars to

I wish I could give negative stars to marmot After using one of their tents just a handful of times it tore in 2 places After waiting 14 weeks we received our tent back from warranty they didn t fix one of the ripped spots and sewed a terrible patch into the other I will never again purchase anything from this company Their disrespect to their customers is unbelievable DONT PURCHASE FROM MARMOT

DO NOT USE marmotsaleuk com

DO NOT USE marmotsaleuk comI bought a Marmot coat recently and going through the checkout the price was dropped under 100 It seems credit cards aren t interested in refunds claims under 100 I received no confirmation from the website sale there is no way of contacting them other than by email to which they don t respond The website do not honour the sale but are successful in getting payment

Stuck with defective coat

Purchased a jacket directly from Marmot Less than three months later a closure button tore out I d like to return it for replacement I ve been on hold for more than 30 minutes three separate times having to give up each time Avoid this company because there is no customer service Or think of it this way no matter what they say there are no returns no service no warranty Next stop is the Department of Consumer Trade Protection and the BBB