Memory-box Reviews

Picture, Painting & Photo Frames Online • Memory Box

memory-box.co.uk
3.58
141 reviews
Great Rating
Based on 141 user experiences

Rated 3.58 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Memory Box receives predominantly positive feedback for product quality, fast delivery, and attractive designs, with many customers expressing satisfaction and intent to repurchase. However, recurring issues include damaged goods, poor customer service responsiveness, and occasional incorrect or missing items. Some negative experiences involve delayed deliveries, inadequate packaging, and misleading product descriptions. Overall, the brand maintains strong appeal but faces operational inconsistencies.

What customers love
  • Fast delivery
  • Great product quality
  • Easy website use
Common concerns
  • Damaged goods
  • Wrong item sent

Last updated 3 weeks ago

L

Great customer service and lovely product

My Memory Box order was great - when a problem arose with the courier they handled it very quickly - great service - thank you
A

Lots of sizes and colours of frames

I always buy my frames from memory box They have a great selection of ready made frames and in lots of colours They can also custom make if you need a size not within the ready made sizes All of mine have been the same colour though I have bought some without mounts but these last ones I had mounts with them and they were a nice cut There is usually a discount on offer Plus if you wish you can pay a little extra to have glass in your frame I prefer the perspective It keeps the frame lighter when hanging on the wall Delivery has always been onetime and well packaged Memory box has been brilliant for what I required and was able to get just what I needed within the ready made choices
K

Memory box my go to for frames from now on

I wanted a nice frame for a small print with a mount the Web site was easy to navigate and I was able to find the perfect frame easily I chose the gunmettle shabby chic spoon frame It is great and looks lovely with my print Delivery was as stated and I had no issues Very happy with my purchase just about to order two more
S

Very good service 2nd time we have used

Very good service 2nd time we have used them always wrapped up loads of bubble wrap so no damages Will use them again
N

Excellent quality frames and glass at

Excellent quality frames and glass at great prices One pane if glass was cracked they sent a replacement immediately
R

Great website

Great website with wide range of options frames to choose from Fabulous quality products quick delivery and professional packaging Highly recommend
L

Happy customer

Frames as described Prices fair Size options great Postage arrived quicker than estimated Will use again
K

Beautiful frames at a great price

Beautiful frames at a great price Just placed a second order would definitely recommend memory box to friends family
L

Great frames and fast postage

Lovely good quality frames packaged up really well and they look great Posted really quickly too very happy
A

Stunning

Received earlier than expected Very well packaged Absolutely thrilled with the frames - well made and stunning to look at Would 100 recommend

About Memory-box

Explore our collection of ready-made and custom photo frames online. We offer picture frames in any size - over 160k frame options.

United States

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