Memory-box Reviews

Picture, Painting & Photo Frames Online • Memory Box

memory-box.co.uk
3.58
141 reviews
Great Rating
Based on 141 user experiences

Rated 3.58 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Memory Box receives predominantly positive feedback for product quality, fast delivery, and attractive designs, with many customers expressing satisfaction and intent to repurchase. However, recurring issues include damaged goods, poor customer service responsiveness, and occasional incorrect or missing items. Some negative experiences involve delayed deliveries, inadequate packaging, and misleading product descriptions. Overall, the brand maintains strong appeal but faces operational inconsistencies.

What customers love
  • Fast delivery
  • Great product quality
  • Easy website use
Common concerns
  • Damaged goods
  • Wrong item sent

Last updated 3 weeks ago

A

Awful

Awful Delivery date passed got in touch took ages to reply sorry for delay sending out now Weeks after still no product got back in touch and no further reply except a request to review my experience Asked for a refund
P

wrong color has been delivered

wrong color has been delivered I ordered wood but most of the frame is black which you don t see on the pictures showing the wood colour it s been 1 month that I am trying to return the frame and customer service is being really slow with me Keep asking questions and I am still unsure if they agree to take it back or not
R

The item did not arrive

The item did not arrive this was dealt with in an awful way as well I contacted them on the day my item was delivered and had to continually chase for 1 month Eventually they said they would not be able to do anything about the lost frame - as they said the courier claimed it was delivered Very very dissapointing
A

Frames too late to use

I ordered 6 frames to use for a presentation of Duke of Edinburgh s Awards certificates I paid the extra for Saturday delivery and got confirmation that the frames would be delivered on the Saturday which would have been in time for the presentations the following day The frames eventually turned up on the following Tuesday too late for us to use on the day Having said that the frames are excellent and we will use Memory Box again for our frames
S

I would leave zero stars if I could

I would leave zero if I could Service has been appalling I have been calling since Tuesday - everytime I call Reception tell me they that are forwarding my query to another team to get back to me to date no one has called me Would rather just have a refund after this terrible experience
E

Item not received

Item was left by courier in site of public access I have logged it missing a month ago Company is now ignoring emails I have received no refund or replacement product Extremely poor service
N

Awful service

Awful service Immediately after I placed the order I get a generic covid style email this is a Saturday evening so the office wouldn t be open supplier delays etc etc we now can t deliver and it s an extra 10 day wait The options were refund or 10 discount off the order I replied and said to take the discount they cancelled my order and then blamed me because of their mistake in cancelling I said 10 refund so Ali took that as full refund I naturally informed that they d made a mistake in cancelling and was told to re-order but I d have an even more extended lead time The whole thing is weird and just feels very unprofessional I wouldn t waste your time and just find a more established and reliable supplier for your frames
N

Product was delivered to the wrong address

Product was delivered to the wrong address Contacted customer service through phone email Facebook Messenger WhatsApp and online chat but no response This site could be a scam to take your money Do not buy from Memory Box
S

Haven t received item

Haven t received item Spoke to someone from customer service they said they would phone me regarding frame the following day between 12 -1 still waiting No idea when my frame will arrive ordered nearly two weeks ago Beware if you use this company
M

Shocking Customer Service

In April I bought 20 frames from Memory Box in order to do up my office At a cost of over 400 A builder let me down and was unable to start the work until the beginning of June so I stored the frames away in the boxes they came in so they wouldnt get damaged When I went to use the frames and removed them from the bubblewrap to my disappointment 2 frames were damaged beyond use I contacted Memory Box to get these replaced or refund and they refused to do either Poor Products - Poor Quality and Poor Customer Service - I will not be using or recommending again

About Memory-box

Explore our collection of ready-made and custom photo frames online. We offer picture frames in any size - over 160k frame options.

United States

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