Memory-box Reviews

Picture, Painting & Photo Frames Online • Memory Box

memory-box.co.uk
3.58
141 reviews
Great Rating
Based on 141 user experiences

Rated 3.58 out of 5 by 141 Happy Customers

42.6%
14.2%
14.2%
14.2%
14.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 140 reviews

Memory Box receives predominantly positive feedback for product quality, fast delivery, and attractive designs, with many customers expressing satisfaction and intent to repurchase. However, recurring issues include damaged goods, poor customer service responsiveness, and occasional incorrect or missing items. Some negative experiences involve delayed deliveries, inadequate packaging, and misleading product descriptions. Overall, the brand maintains strong appeal but faces operational inconsistencies.

What customers love
  • Fast delivery
  • Great product quality
  • Easy website use
Common concerns
  • Damaged goods
  • Wrong item sent

Last updated 3 weeks ago

D

Just love this company suck lovely

Just love this company suck lovely products I went for gold colour frame and it goes well with my print which is great as this company works out the frame and border to fit the exact picture photo Delivery was quick had no issues
G

Excellent value for money

Excellent value for money was well impressed with the finished product arrived on the day would definitely choose Memory Box again Great company always first rate products and service
L

Beautiful quality frames and great

Beautiful quality frames and great service Ordered a few times and although more pricey than other companies you do get what you pay for and I ve never been disappointed Highley recommend
S

I ve searched high and low for the

I ve searched high and low for the particular frames colour and size and then came across memory box Perfect frames exactly what I ve been looking for They look beautiful and I am so pleased with them Easuy to order and quick delivery also well packed
A

Memory Box is my go-to for feames

Have ordered previously so Memory Box were a definite go-to Great choice of frame styles I opted for a rustic grey wash frame which shows off my painting perfectly Well packaged and fairly quick delivery
G

great product and fab customer service

I ordered a frame which was needed for a gift for a relative overseas and due to the unusual size I was finding it hard to find a good option so time was getting very tight I placed my order and phoned up to speak to customer service who were brilliant and arranged a speedy delivery in order for me to receive it in time for my flight The frame was lovely really good quality and I d definitely order again
J

Great customer service to resolve delivery problem

You can only tell how good a business is when something goes wrong In my case DHL repeatedly failed to deliver the parcel not the fault of memory box I contacted memory box by phone and was initially concerned when there was no response But I needn t have worried they spotted a missed call and rang me back and having tried and failed again to get DHL to make the delivery they sent replacement frames with a more reliable courier They phoned me a few times to tell me what was happening and very quickly the issue was resolved The frames are lovely too and the lady I dealt with throughout at memory box could not have been more helpful
A

Good service overall

Ordered three frames and inserts from extensive range offered on the website Reasonably quick delivery and well packaged All three frames arrived in good order - and as per my order requirements Competitive pricing Good looking frames - overall very pleased
O

Good product good customer service

Well At Christmas I ordered a frame and the courier company crushed it although it was well wrapped Within 48 hours Memory box had replaced it Very positive customer service Since then I ve bought two or three more frames as part of a project and they ve been prompt and perfect
R

Very fast efficient well priced

Very fast efficient with good products fairly priced I ordered 6 photo frames One arrived with the glass broken I emailed then and they immediately apologised and send a replacement sheet of glass I will definitely have no hesitation in using the company again

About Memory-box

Explore our collection of ready-made and custom photo frames online. We offer picture frames in any size - over 160k frame options.

United States

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