Morebus Reviews

Just a moment

2.14
28 reviews
Poor Rating
Based on 28 user experiences
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AI Review Summary Based on 28 reviews

The majority of reviews express severe dissatisfaction with Morebus due to inconsistent service and poor reliability. Many customers report buses that are frequently late or absent, leading to significant inconvenience. A number of reviews also highlight issues with ticket acceptance and strict payment policies causing practical difficulties. However, there is also notable praise for individual drivers who provide helpful and friendly service. The overall sentiment is heavily negative, though a few positive experiences with specific drivers offer minor contrast.

What customers love
  • Helpful drivers
  • Safe driving
  • Professional driver
Common concerns
  • Poor punctuality
  • High pricing
  • Limited availability
  • Ticket issues

Last updated 2 months ago

E

Rude bus driver

I had been up since 5 30am to travel to London King s college hospital to visit my seriously ill son 12 hours later Boarded the 5 bus and was told they don t accept 20 00 notes You take cash it was all I thought we had We had to scramble to find the right money 4 00 Never before in the 40 years of using a yellow or red bus have I had a problem Most upset The driver wasn t at all helpfully
B

Better walk

what a load of crap always half an hour late and people have to be at work 18
R

Waiting for 35 minutos for the m1 in

Waiting for 35 minutos for the m1 in Charminster made me late for my Gp appointment and work Then one passed by full Why 1 bus every 40min at 8am in the morning on workdays
S

Chaos

I have to take 4 buses a day to get to and from work and it is a gamble whether they will turn up on time if at all When they do eventually come they are ram packed because they have only sent one out of four scheduled buses Then it takes 40 minutes for a journey that is supposed to take 17 minutes Everyday it s the same thing They are happy to take your money 70 a month for inner town zone for sub standard service The buses are filthy the drivers are rude They drive past customers clearly signalling and shout at customers when their cards don t work for their tap on tap off Dealing with these buses is the worst part of my day but unfortunately there is no other company that does my route No wonder people would rather drive
M

While prices keep going up the service quality is going down

Now they are the only bus company in the town they increase their prices as often as they want and skip any bus they want They never stick with the timetables - especially with m2 I almost missed my train to London last week There was a 1a bus on the timetable and on the app which was supposed to arrive to Boscombe Crescent at 6 44am As usual it didn t turn up and disappeared on the app The next bus was arriving too late I had to take a cab and waste 7 to catch my train I pay for monthly ticket for a reason They increased prices 3 times in one year but they are less reliable now They were always bad but they have been getting worse and worse since they become a monopoly Yesterday I arrived at the Boscombe Crescent bus stop at 5 05pm to catch m2 I probably missed the bus which was scheduled for 5 07 Next bus supposed to be at 5 15 but it never arrived Next bus arrived at 5 25 which was extremely packed 2 minutes later two bus arrived together - one was empty and the one I took had only 2 people on it Whoever is coordinating m2 should have been sacked by now m2 is scheduled for every 8 minutes You usually wait 15-20 minutes but 3 of them move from Southbourne and arrive at the Boscombe at same time It s been like that for 2 years nothing has changed I was 15 minutes late to work When I make complaints they blame the traffic as if I m stupid and don t see their live buses and the traffic online This company is full of rude drivers who ignore everyone pointing at the bus stop and decide drive pass They won t let you use the bus when they don t have change for 10 or 20 notes They have to hire people who can actually coordinate these buses properly and hire people who will update their app if they will skip a bus or any delays for any reason It s 2023 and maybe they should invest on AI and improve their technology
J

Terrible service

Terrible service For us that rely on these buses to get to work on time it s an absolute disgrace the m1 and m2 never run on time if they bother going at all I never get to work on time now and I know it s the same for a lot of people The company should be fined and sacked if they can t sort this out and run a decent service I take a bus to try and do a small bit for the environment but this company are making it impossible to do so MP s sort this company out
L

Whats the point in timetables

Hardly see the point in timetables when drivers completly ignore them M1 day time always late without fail and evening way too early so alway end up having to walk home Live times feature also useless I can physically see the bus drive passed the stopes it s supposed to be 10 minutes away from You learn to tell the time in primary school so what s the drivers excuse
D

Awful

Awful What happened to Bournemouth since covid Brexit I really miss yellow bus it was much better It is unbelievable that such an important place as an hospital doesn t have any accessibility Almost not buses available only every 30 minutes or more and never at a time that actually is good for staff to go to work or go back home Most of the times especially in the mornings is just a small bus which makes the buses full and we need to go to work or back home standing all the time after a 12h shift day or night Or when the only option is walking back home because there s just another bus after almost one hour Going from boscombe to the hospital is a nightmare when could be such a short travel Plus more than once I had bus drivers that pretended to see me I tried to stopped them but they didn t when it was not even delayed it was the right time knowing that I was with uniform and I was going to work They are also delayed a lot of times We pay a lot for bus passes and the service is absolutely awful It should be much better Yellow bus please come back
A

M2 bus 20 18 from bournemouth square

M2 bus 20 18 from bournemouth square 30 3 24 direction Poole never seen such an agressive driver towards customers driving was awful obviuosly late getting home absoloute disgrace to his company felt physically unsafe because of him
J

I am not happy

I am not happy It was one of the last 14 buses there was a BLOODY taxi parked up in the bus stop the bus came there was more than enough room for HER to STOP My partner put his arm out she saw us went to pull in and carried on driving I am so mad I am so tired and pregnant now have to wait an hour you read that a BLOODY HOUR for the same divy driver to return just you wait till I see her
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