Motostorm Reviews

Hello My last email 4 days ago was unanswered regarding a shipping date for order 532052 If this email goes unanswered I will be cancelling the credit card payment of 483 05Thanks

Placed order 459450 13th August and advised items would be shipped 31st August Ok a bit slow to process an order but I can wait Received confirmation of shipping 31st August advising of FedEx delivery date of 7th September Problem is the package has never been sent and the delivery date is now pending with FedEx advising they haven t received the package As others have noted you send an email to the customer service and it s ignored The service is pretty bad and I ve never bought anything from overseas that has taken so long to be processed and shipped The whole thing feels like a scam UPDATE 1 As per below they replied to this review There was an issue with a couple of items They just need to better communicate with customers to avoid this frustrating situation

Order reference 566825 Similar to the previous review I ordered my item on September 9th and it was supposed to be shipped on September 20th according to their tracking The tracking currently says the order is still in process It s September 21st today I have tried to email them twice with no response I have ordered from them in the past with no problems but this trend seems to be more prevalent looking at the reviews Had I known this I would not have ordered from them My money has already been debited but it has not shipped yet I will have to file a fraudulent claim if I don t hear back shortly

I ve ordered from Motostorm twice previously Both experiences were wonderful Item was in Stock it shipped within a couple of days it was great On August 15 I ordered a Shoei Neotec II helmet white in XL It was supposed to ship on 823 it s now 828 The website says shipment delayed and I ve gotten no response to my messages for clarity At this point I found an alternate vendor who appears to have the item in stock and I m trying to either complete my order with Motostorm or cancel it I ll try reaching out again today via email and telephone hopefully I ll get resolution

Order 589770 on Dec 8th still hasn t shipped Emailed twice and received no response Finally got back to me Quicker responses would be greatly appreciated

- Disclaimer - cannot comment on returns - I was hesitant about ordering a complete touring set jacket pants from this website since they have mixed reviews and I was unsure about the website being fake or not I usually use fc-moto com but I have become tired of their lousy customer service Motostorm also have more competitive prices and a wide selection so I took the chance I received the package after c 10 days from Italy to Denmark and luckily the set fit so no return needed Free return label was included The reason I would not rate it higher is due to their webiste which makes me feel unsure as a customer I had issues in the payment section and had to refesh confirm three times I would thus recommend using Paypall where you can see instantly see if the payment is made or nor Further it is impossible to track the status of the order at the website login Mine had the status of processing for four days which made me doubt whether or not the order was being taken care of I wrote the customer service but received no reply Suddenly I received a track-and-trace from FedEx and the order was on its way All in all the experience was fine but I did have some anxiety about my money being lost until I received the package Would recommend using motostorm if you can wait a while to receive the order and if you use Paypall

I made a fairly large order with Motostorm which included leather pants jacket and a pair of SIDI boots Months started passing and I was wondering if this site is a scam I searched around on the internet but the consensus is it s not so I kept calm and waited After 2 months the items came packaged well Then I discovered I had ordered the wrong size boots I sent them back It took some time again However the boots were received by Motostorm They could not return the money because I had used a large discount coupon in order to make the purchase The coupon itself was due to a cancellation I had made and requested a coupon instead of cash Now that one thing COULD have been a little more flexible to be honest But it s not illogical either I have to make a note about the items taking so long to receive I actually ordered the same boots from a local store It seems SIDI does not stock items and if you don t find your item on a shelf better be prepared for some waiting The local store took 5 months to get me the same boots After all 2 months were not that long All in between these interactions I ve had many email with the staff and they were always eager to reply and help me as I wished So all in all I recommend this site and confirm its well-done business

boots The size is good A little difficult to take off satisfaction Thank you for coming to Japan

Very good about getting things together and getting my money refunded for things the didn t have available

UPDATE I am a dummy and did not check the correct email they responded promptly and I sat around huffing and puffing like a dumb dumb thanks y all Not sure what s the deal but I bought a helmet from them on the 29th and haven t heard or received an email detailing any shipment info I know it s from a far but there s only so many of them left and I d like to know if it s being shipped Can y all get back to me We ve sent three emails inquiring but nothing so far The money was taken out so I m hopping it s all good Bell Command helmet in LG